Existing customers

As an Aviva Customer, you have the reassurance of knowing that we're one of the UK's most trusted names in the financial services - and that you can rely on our team to help you. Here's how you can contact them.

Aviva

To amend your personal details or have any general enquiries:

  • Call us on 0800 068 6800*
    From outside the UK call us on +44 1603 202 500*

To make a claim relating to a death:

  • Call us on 0800 015 1142*
    From outside the UK call us on +44 1904 723 520*
  • Or you can write to us at:
    Aviva - Claims
    PO Box 520
    Surrey Street
    Norwich
    NR1 3WG

If you've got a complaint

Please tell us what it is and we'll do our very best to sort it out.

Ex Friends Life

Friends Provident

0345 602 9221

Monday to Friday
8.30am - 6.00pm

Email us at ngp.questions@dgaviva.com
You can also write to us at: Aviva
PO Box 1550
Milford
Salisbury
Wilts
SP1 2TW
United Kingdom

Winterthur

0345 602 9221

Monday to Friday
9.00am - 5.00pm

International: +44 (0) 1392 842 244

Monday to Friday
9.00am - 5.00pm

You can also write to us at: Aviva
PO Box 529
Bristol
BS34 9DG
United Kingdom

AXA

If your policy number starts with 0 or 2 or 7 or 9 call:

0345 366 1642 or 0345 366 1643

Monday to Friday
8.00am - 6.00pm

International: +44 (0) 173 242 7062 or +44 (0) 173 242 7063

Monday to Friday
8.00am - 6.00pm

If your policy number starts with 100 call:

0345 300 3172

Monday to Friday
8.00am - 6.00pm

International: +44 (0) 117 989 9000

Monday to Friday
9.00am - 5.00pm

If your policy number starts with BG or BK or FN call:

0345 366 1641

Monday to Friday
8.00am - 6.00pm

International: +44 (0) 173 242 7065

Monday to Friday
8.00am - 6.00pm

If your policy number starts with 400 or 500 pre-retirement call:

0345 603 1061

Monday to Friday
8.00am - 6.00pm

International: +44 (0) 117 989 9000

Monday to Friday
9.00am - 5.00pm

If your policy number starts with 400 or 500 currently drawdown call:

0345 603 1061

Monday to Friday
8.30am - 5.30pm

International: +44 (0) 117 989 9000

Monday to Friday
9.00am - 5.00pm

If your policy number starts with E or ME or G or FJ or FE or FK or J call:

0345 366 1644

Monday to Friday
8.00am - 6.00pm

International: +44 (0) 173 242 7064

Monday to Friday
8.00am - 6.00pm

If your policy number starts with BD Post Retirement Products call:

0345 366 0332

Monday to Friday
8.30am - 5.30pm

International: +44 (0) 173 242 7032

Monday to Friday
9.00am - 5.00pm

If your policy number starts with BD Individual Personal Pensions call:

0345 366 1647

Monday to Friday
8.00am - 6.00pm

International: +44 (0) 173 242 7003

Monday to Friday
8.00am - 6.00pm

If your policy number starts with BA or BB or BC or D or MD or MT call:

0345 366 1647

Monday to Friday
8.00am - 6.00pm

International: +44 (0) 173 242 7003

Monday to Friday
8.00am - 6.00pm

If your policy number starts with 25, Group Managed Fund Policies call:

01732 425 163

Monday to Friday
8.00am - 5.00pm

International: +44 (0) 173 242 5163

Monday to Friday
8.00am - 5.00pm

Contact us about another product

Contact us about another product

* Lines are open Monday to Friday - 8am to 8pm. Saturday - 8.30am to 5pm. Sunday - 10am to 4pm. The claims team are available 9am to 5pm Monday to Friday. We can only advise on our own products. Calls may be recorded and/or monitored.

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