Important information for customers regarding the new luggage restrictions

The UK government has announced new travel restrictions banning large electronic devices, such as laptops and tablets, being taken into the cabin on inbound direct flights from Turkey, Lebanon, Jordan, Egypt, Tunisia and Saudi Arabia. This follows similar restrictions by the US. 

Mobile phones are allowed in the cabin but other electronic devices that are more than 16cm long, 9.3cm wide and 1.5cm in depth will have to be checked in.

In the first instance, we recommend that UK holidaymakers who are either in Turkey, Lebanon, Jordan, Egypt, Tunisia and Saudi Arabia or have plans to travel to these countries over the coming days contact their airline or travel provider for advice.

Aviva travel insurance

Aviva baggage cover, which is an add-on to standard travel insurance, covers luggage – suitcase, clothes and toiletries - which are lost, stolen or damaged while in the hold. It does not usually cover usually valuables, such as laptops and tablets, as the policy specifies these should be carried in hand baggage.

In recognition of the uncertainty caused by these new restrictions and to help our customers during this time, we have extended our baggage cover to specifically cover large electronic devices, such as laptops and tablets, while they are in luggage kept in the hold. This will apply to inbound direct flights from Turkey, Lebanon, Jordan, Egypt, Tunisia and Saudi Arabia. The excess is £50 per person and the limit for valuables and single items is £400.

It’s worth checking whether belongings might be covered under your home insurance.  Aviva Home insurance customers who have additional Personal Belongings cover will have their effects insured while in and away from home. This cover is provided both in the UK and anywhere else in the world. It provides cover for up to £2,000 for a single item, personal money up to a value of £750, and credit cards up to a value of £1,000.

Once you’ve collected your baggage from the collection point, check your laptop or tablet straight away. If you find it’s missing or damaged, report the details to the airline in writing and request a Property Irregularity Report. Please keep all travel tickets and luggage tags to help support your claim and call us on 0345 030 6983 (or +441603 603 716 from outside the UK). Mobile network charges may apply.

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