Important announcements
Keep up-to-date with news and important announcements for our registered health practitioners.
Online fee schedule
Use our online fee schedule to search for medical codes and descriptions – and browse historical changes.
Healthcode Private Practice Register
Giving you an efficient and secure way to store, manage and share practising information and documents.
Want to register to be one of our providers?
Aviva are only accepting new registrations from providers that have registered through the Healthcode Private Practice Register.
Should you need to, please review our terms and conditions (PDF 267 KB).
Want to amend your personal details?
To make any amendment to your personal details please use the Healthcode Register.
Moving to BACS payments
Aviva recommend all practitioners are paid via BACS. This enables payment to be faster, more secure and more efficient, supporting Aviva’s commitment to sustainability.
To switch your invoice payments to BACS, you can request the update directly through the Healthcode Register.
Electronic billing
Aviva works with Healthcode, the UK's trusted provider of secure online billing to the private health insurance market. Invoices received electronically are processed quicker and payment is received sooner.
ePractice manager
Healthcode's online billing and practice management system links with private hospitals and medical insurers across the UK directly and securely.
For more information and to register for ePractice manager visit Healthcode.
Aviva Online Billing Platform
The Aviva Online Billing Platform allows you, as the Practitioner, to process your invoices electronically. The use of the online billing platform will ensure your invoices are promptly actioned and settled subject to our terms and conditions.
We will be happy to receive your invoices via Healthcode or the online billing platform moving forward. Paper invoices will no longer be accepted. We will continue to use Healthcode for remittance advice and the maintenance of your data via the Private Practice Register (PPR).
Frequently asked questions
Find the answers to some of the most frequently asked questions by consultants and physiotherapists, ranging from dealing with new patients, electronic billing, fee schedules, referrals, networks, how to become Aviva-recognised and practicing in hospitals that aren't part of our network.
Contact us
If you have a query we've not been able to answer in either our general frequently asked questions or our dedicated network frequently asked questions, please contact us by phone or email. Phone calls may be monitored and/or recorded.
Specialist registration enquiries
0800 404 9418
Monday to Friday: 9:00am - 5:00pm
Alternatively, you can email us at: hcreg@aviva.com
General Claim enquiries
0800 158 3333
Monday to Friday: 8:00am - 6:30pm
Saturday: 8:00am - 1:00pm
For enquiries regarding a patient's claim including payment of invoices.
Fee Schedule related enquiries
0800 015 7756
Monday to Thursday: 9:00am - 5:00pm
Friday: 9:00am - 4:00pm
Alternatively, you can email us at: avivapractitioners@aviva.com
General Billing enquiries
0800 015 0107
Monday to Friday: 8:00am - 6:00pm