Important announcements

Read the announcements for Aviva registered health practitioners

Aviva Online Billing Platform

We are pleased to announce that from March 2023 we will be launching an Aviva Online Billing Platform for your ease and convenience to submit your invoices going forward in addition to the continued use of Healthcode. The use of the new Aviva online billing platform will ensure your invoices are promptly actioned and settled subject to our terms and conditions.

You will be able to access the platform through the Aviva Online Billing Platform.

Aviva are committed to being a net zero company by 2040, with a net zero operations and supply chain by 2030. To support our ambition the removal of paper billing will be effective immediately. If you wish to know more, read Aviva's sustainability ambition.

We will be happy to receive your invoices via Healthcode or the new platform moving forward. Paper invoices will no longer be accepted. We will continue to use Healthcode for remittance advice and the maintenance of your data via the Private Practice Register (PPR).

Healthcode monetisation

EDI (Electronic Data Interchange), e-remittance and PPR (Private Practice Register)

Since 1 April 2021, Healthcode introduced a clearing service charge to utilise their electronic billing system (EDI).

The charge relates to the submission of invoices only, the use of e-remittance and the access and management of your data on the Private Practice Register (PPR) remains a free service.

If you are registered with Healthcode please continue to view your payment details and maintain your data through their site.

Should you need any support using the Healthcode systems, please contact their customer services by email: or by phone: 0330 900 4900.

Aviva Spine network launching April 2023


We are pleased to introduce the Spine network, which will be launching in April 2023. This has been designed to deliver value-based healthcare to Aviva customers and complements our existing Cataract, Hip and Knee networks. The network has been constructed with the aims of helping reduce unexpected variation in quality, assure governance, and ensure a sustainable cost of procedures. This will enable our customers to access healthcare that offers value for their premiums, while embedding structural assurance in care. We have carefully curated this network through a rigorous procurement process that incorporates the principles set out by groups including the Private Healthcare Information Network, Getting It Right First Time, British Spine Registry, and the Care Quality Commission.

This network will ensure that our customers get better and more relevant information about providers in order to make informed choices about their care. Our ambition is to create a network of providers who are as committed to quality, transparency, sustainability and value as we are. We believe that we have found the right partners to fulfil on this ambition using networks as a facilitator to drive the quality agenda and we look forward to ongoing development and growth with them in the coming years.

Data protection – GDPR

You may be aware that the EU General Data Protection Regulation (GDPR) will apply in the UK from 25 May 2018 and will not be affected by the UK’s decision to leave the EU. We have therefore amended our terms and conditions (PDF 267 KB) to reflect the requirements of GDPR on you and us in connection with your registration as a recognised specialist by adding a new section entitled “Data Protection”.

We are committed to keeping you up to date with any changes that may affect you. We'll update this section with relevant news and announcements so recommend that you visit it on a regular basis.

Pre-Operative Anaesthetist Assessment

There have been a number of occasions where routine pre-operative anaesthetist assessment has been billed separately to the procedure fee. In accordance with the Association of Anaesthetists of Great Britain and Ireland and their Code of Practice for Billing Private patients we remind you of the following:

Routine pre-operative assessment of patients is included in the anaesthetic fee shown for ALL procedures regardless of whether the anaesthetist who carried out the operative ANAESTHESIA is different from the anaesthetist who carried out the pre-operative assessment.

Where extensive pre-operative consultation is required we may pay an additional fee but this will only be in exceptional circumstances. You must contact us in writing in all such instances and full detailed reasons for the additional consultation will need to be supplied by the anaesthetist for review by our clinical and commercial teams.

Please contact the Practitioner Management Team by email: or by phone: 0800 015 7756.

Inappropriate code combinations – post operative pain relief injections

We do not reimburse additional charges for component parts of surgical procedures. As such we will not consider requests for payment for post-operative analgesia including nerve blocks. For these codes, the fee for pain relief is included in the main CCSD code.

Please contact our Practitioner Management Team by email: or by phone: 0800 015 7756, if you have any queries.

Consultation fees

You agree to charge appropriate consultation fees proportionate to the level of care and investigation for each patient, and only up to the maximum stated in the fee schedule.

All room and equipment charges are inclusive of the consultation fee and no other charges should be made.

Get in touch with us

If you have a query we've not been able to answer in either our general frequently asked questions or our dedicated network frequently asked questions, please contact us by phone or email.

Phone calls may be monitored and/or recorded.

Specialist registration queries

0800 404 9418

Monday to Friday: 9:00am - 5:00pm

Postal queries: Department 10, Aviva Health, Chilworth House, Hampshire Corporate Park, Eastleigh, SO53 3RY.

General enquiries

0800 158 3333

Monday to Friday: 8:00am - 6:30pm

Saturday: 8:00am - 1:00pm

For enquiries regarding a patient's claim including payment of invoices.

Fee Schedule related enquiries

0800 015 7756

Monday to Thursday: 9:00am - 5:00pm

Friday: 9:00am - 4:00pm

Postal queries: Department 10, Aviva Health, Chilworth House, Hampshire Corporate Park, Eastleigh, SO53 3RY.