Important announcements

As an Aviva registered Practitioner, you agree to charge in accordance with our published fee schedule as per our Practitioner terms and conditions.

It is important to us that we provide our customer a fee assured journey and that our premiums remain sustainable. As a result, we are no longer allowing Practitioners to move away from a ‘Fee Assured’ status. 

Aviva’s clinical and commercial fee forum continually review our fee maxima, to ensure they are fair, reasonable and in line with the market.

For example, as part of a wider review we have recently updated our fees associated with Hip and Knee procedures.

We encourage you to regularly check this link for any amendments; Fee Schedule - Health Practitioners (aviva.co.uk)

For your ease and convenience Practitioners can submit invoices using the Aviva Online Billing Platform, in addition to the continued use of Healthcode. The use of the Aviva online billing platform will ensure your invoices are promptly actioned and settled subject to our terms and conditions.

You will be able to access the platform through the Aviva Online Billing Platform.

Aviva are committed to being a net zero company by 2040, with a net zero operations and supply chain by 2030. To support our ambition the removal of paper billing will be effective immediately. If you wish to know more, read Aviva's sustainability ambition.

We will be happy to receive your invoices via Healthcode or the billing platform moving forward. Paper invoices will no longer be accepted. We will continue to use Healthcode for remittance advice and the maintenance of your data via the Private Practice Register (PPR).

EDI (Electronic Data Interchange), e-remittance and PPR (Private Practice Register)

Since 1 April 2021, Healthcode introduced a clearing service charge to utilise their electronic billing system (EDI).

The charge relates to the submission of invoices only, the use of e-remittance and the access and management of your data on the Private Practice Register (PPR) remains a free service.

If you are registered with Healthcode please continue to view your payment details and maintain your data through their site.

Should you need any support using the Healthcode systems, please contact their customer services by email: CustServ@healthcode.co.uk or by phone: 0330 900 4900.

There have been a number of occasions where routine pre-operative anaesthetist assessment has been billed separately to the procedure fee. In accordance with the Association of Anaesthetists of Great Britain and Ireland and their Code of Practice for Billing Private patients we remind you of the following:

Routine pre-operative assessment of patients is included in the anaesthetic fee shown for ALL procedures regardless of whether the anaesthetist who carried out the operative ANAESTHESIA is different from the anaesthetist who carried out the pre-operative assessment.

Where extensive pre-operative consultation is required we may pay an additional fee but this will only be in exceptional circumstances. You must contact us in writing in all such instances and full detailed reasons for the additional consultation will need to be supplied by the anaesthetist for review by our clinical and commercial teams.

Please contact the Practitioner Management Team by email: avivapractitioners@aviva.com or by phone: 0800 015 7756.

We do not reimburse additional charges for component parts of surgical procedures. As such we will not consider requests for payment for post-operative analgesia including nerve blocks. For these codes, the fee for pain relief is included in the main CCSD code.

Please contact our Practitioner Management Team by email: avivapractitioners@aviva.com or by phone: 0800 015 7756, if you have any queries.

You agree to charge appropriate consultation fees proportionate to the level of care and investigation for each patient, and only up to the maximum stated in the fee schedule.

All room and equipment charges are inclusive of the consultation fee and no other charges should be made.