How to use our guidelines

Specialists should advise their patients of the likely costs of treatment

Procedure coding is based on the CCSD Schedule of Procedures. All invoices should be submitted using the CCSD Schedule of Procedures. Where a suitable code does not exist, please contact the Practitioner Management Team who will assist you by email: avivapractitioners@aviva.com or by phone: 0800 015 7756.

Fees include any pre and post-operative care and in-patient consultation. The fee also includes management of a patient in critical care where this is expected as a part of a procedure.

Guidelines

Multiple procedures

Code combinations

Local Anaesthesia/IV Sedation

Assistance/Standby Fees/Treatment requiring more than one Specialist

Notes for Anaesthetists

Invoicing for Uncoded and Complex Procedures

How do I request agreement for a multi-surgeon approach?

Get in touch with us

If you have a query we've not been able to answer in either our general frequently asked questions or our dedicated network frequently asked questions, please contact us by phone or email.

Phone calls may be monitored and/or recorded.

Specialist registration enquiries

0800 404 9418

Monday to Friday: 9:00am - 5:00pm

Postal queries: Department 10, Aviva Health, Chilworth House, Hampshire Corporate Park, Eastleigh, SO53 3RY.

General Claim enquiries

0800 158 3333

Monday to Friday: 8:00am - 6:30pm

Saturday: 8:00am - 1:00pm

For enquiries regarding a patient's claim including payment of invoices.

Fee Schedule related enquiries

0800 015 7756

Monday to Thursday: 9:00am - 5:00pm

Friday: 9:00am - 4:00pm

Postal queries: Department 10, Aviva Health, Chilworth House, Hampshire Corporate Park, Eastleigh, SO53 3RY.

General Billing enquiries

0800 015 0107

Monday to Friday: 8:00am - 6:00pm