Adapting our website to suit your needs
Online text size
To change the text size in your internet browser or to magnify your screen, go to the Settings menu in your browser. The option to change the text size is usually under Preferences, View, or Appearance.
You can find more detailed guides for the most popular web browsers below:
- How to change text size on Microsoft Edge
- How to change text size on Safari
- How to change text size on Google Chrome
Text-to-Speech
If you need text-to-speech support, a screen reader or read-aloud software could help. Most browsers have built-in text-to-speech functionality – you can find it in Settings under names like Read Aloud, Reader View or Read Mode. Switch this on and your device will read out the text on the screen.
Our website supports screen readers such as NVDA, VoiceOver, and Narrator.
You can find more details on the browser-specific guides below:
- How to use the Read Aloud feature on Microsoft Edge
- How to use the Read Aloud feature on an iPhone or iPad
- How to use the Read Aloud feature on Chrome
Alternative Navigation
Our website can be used without a mouse. If you navigate using a keyboard, voice control, switch device or other assistive technology, you should be able to move through pages, links and forms using your preferred method.
Digital accessibility help from AbilityNet
AbilityNet has a range of digital accessibility services, step-by-step guides and free technology support. For more information go to the AbilityNet My Computer My Way website.
Get documents in a range of formats
Alternative format documents
We can send you documents in the following formats:
- Braille (Grade 1 and Grade 2)
- Large print
- Audio format (CD, MP3 and USB)
- Coloured paper or print
Additional support needs
Get the support you need
We understand there are times and circumstances when you need additional support. For example, if:
- you have hearing difficulties and would like us to speak slowly and clearly when you call
- you are going through an unexpected life event and would like us to be aware of this when speaking with you
Contact us in a way that suits you
Dals language translation
We’ve partnered with Dals, a free-to-use language translation service for your questions, quotes and claims. It’s available when our phone lines are open and gives you an instant translation.
British Sign Language interpreter
If you require a British Sign Language interpreter, you can contact us using Convo (formerly known as SignLive). Find out how on our Convo partnership page.
Easy-to-use relay service
If you require a relay service, you can contact us using Relay UK and a Relay Assistant will speak or type what you're saying.
Download their app, or dial '18001' before our number. If you want to use Relay UK from abroad, please visit their website for more details.
Accessibility statement
We know good accessibility helps everyone – that’s why we’re always trying to improve our digital products and services.
Our websites, apps and other digital products and services aim to be compliant with W3C Web Content Accessibility Guidelines (WCAG) 2.2. Some of the things we do to achieve this are:
- making sure people can use our website using keyboard navigation
- offer transcripts and captions for videos – video content does not play automatically
- consult with our accessibility advisors before we launch anything new on our website or app.
Report an accessibility issue
We’re always looking to improve the accessibility of our website. You can let us know if you’ve ever faced a digital accessibility issue.
Call, email or get in touch on social
Call us free
Monday to Friday 8am - 6pm
Saturday 9am - 3pm
Sunday 10am - 2pm
Bank Holidays 10am - 4pm
Email us
Reach out on social
Find us on Facebook or X (formerly Twitter).
For our joint protection, telephone calls may be recorded and/or monitored. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Our opening hours may vary depending on which team you need to speak to.