Hospital Cash Plan Insurance

Sorry, this isn’t currently available to new customers

Cover your stay

If you have Hospital Cash Plan with us, you’re in the right place to find information about your existing policy.

Full details of your cover are available in the policy documents sent to you.

These plans are currently not available to new customers.

Our plan

What's covered
  • UK Hospital stays
    A stay in hospital following treatment which is medically necessary
  • No medical needed
    You’ll simply receive payment if you’re staying for a necessary treatment on a condition you didn’t know about 24 months before your plan started
  • From £2.61 a month
    Monthly premiums rise to £6.82 depending on who’s covered – check below for more details
  • Daily support
    This is for necessary treatment, and only conditions you didn’t know about 24 months before you were insured
  • Available to people age 18 – 64 years old inclusive
    If others are added to the policy they’ll need to have the same UK address as the main policy holder


What's not covered

  • Pre-existing conditions
    Conditions you knew about 24 months before starting your plan aren't covered, but if you don't need treatment for them during the first 2 years of your policy, you will be able to claim for them after that
  • Suicide and self-inflicted injuries
    Hospital stays as the result of a suicide attempt or a self-inflicted injury
  • Reckless or dangerous behaviour
    Hospital stays due to reckless or dangerous behaviour including drug use or driving under the influence of drink or drugs
  • Drug or alcohol use
    Hospital stays due to drug or alcohol use, rehabilitation clinics, or medicines for treating drug or alcohol addiction
  • Cosmetic Surgery
    Hospital stays for cosmetic surgeries or other treatments which aren’t classed as medically necessary by a doctor
  • Professional sporting injuries
    Hospital stays caused by training or playing any sport as a professional sportsperson

Take a look at our policy booklet for full details of what's not covered.

Read our Hospital Cash Plan Policy Booklet PDF (156KB)

How to claim

Get your payment as quickly as possible.

Step 1

Let us know

Call us on 0800 051 5175 1 to start the claim process. Lines are open Monday to Friday 9:00am to 5:00pm.

Step 2

Expert review

Our team of experts will review the claim and be in contact if they need any more information.

Step 3

Receive payment

We’ll pay the insured person directly, unless they’re under 16 in which case we’ll pay the parent or guardian on the policy.

Contact us

Still need help? Give us a call.

0800 051 8998

Monday to Friday: 9:00am - 5:00pm

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free.