< Manage your retirement policies

Managing your pension

Stay in control of your retirement

Find your pension type

We have lots of different pension policies. To find out how best to manage yours, please find the type that best matches yours below.

If you're thinking about making changes to your pension, please remember that the value of your pension can go down as well as up and you may get back less than has been paid in.

Workplace pensions

Manage the pension provided to you by your employer.

Aviva

Find out more about our workplace pension.

Log in to MyAviva

  • Check your pension value and transaction history
  • See your pension documents
  • Change your details
  • Switch funds and see their performance
  • Make a single payment into your pension
  • Manage your beneficiaries

You may need your policy number if you have never accessed your account online before


Phone us

  • Discuss taking income drawdown
  • Set up an annuity
  • Ask any other questions about your pension

Still with this employer

0800 145 5744

Monday to Friday: 8:00am - 5:30pm

With different employer now

0800 068 6800

Monday to Friday: 8:00am - 8:00pm

Saturday: 8:30am - 5:00pm

Sunday: 10:00am - 4:00pm

Ex-Friends Life

Manage your pension online

You’ll need your policy number if you’ve never accessed your account online before.

Membersite

If your policy number starts with F and you have a New Generation Plan:

My Money

If your policy number starts with N:


Phone us

If you can’t find the answer you need online, please find the contact details for your policy and get in touch.

We’re adding ex-Friends Life policies to MyAviva all the time. We’ll let you know when your policy becomes available.

Pension Portfolio

You can check your pension value and amend personal details on MyAviva. If you need to manage transactions, please do it through your financial adviser.

Call us if you no longer have a financial adviser

0800 068 2170

Monday to Friday: 8:30am - 5:30pm

Applied for pension offline

Aviva

Find out more about our Personal and Stakeholder Pensions.

Log in to MyAviva

  • Change your details
  • Check your pension value
  • Change your retirement age or beneficiaries
  • Switch funds and see their performance
  • Change regular payments

You may need your policy number if you have never accessed your account online before.


Talk to us 

  • Discuss taking income drawdown
  • Set up an annuity
  • Ask any questions about your pension

Phone us

0800 068 6800

Monday to Friday: 8:00am - 8:00pm

Saturday: 8:30am - 5:00pm

Sunday: 10:00am - 4:00pm

Ex-Friends Life

Manage your pension online

You’ll need your policy number if you’ve never accessed your account online before.

Membersite

If your policy number starts with F and you have a New Generation Plan:


Phone us

If you can’t find the answer you need online, please find the contact details for your policy and get in touch.

We're adding ex-Friends Life policies to MyAviva all the time. We'll let you know when your policy becomes available.

Applied for Aviva Pension online

Aviva

Find out more about our Aviva Pension.

Log in to MyAviva

  • Check your pension value and transaction history
  • See your pension documents
  • Change your details
  • Switch funds and see their performance
  • Make a single payment into your pension or change regular payments
  • Change your retirement age

If you’re over 55 you can also take a one-off payment or set up a regular income.

You may need your policy number if you have never accessed your account online before.


Talk to us

  • Ask any other questions about your account
  • From age 55, change the frequency or amount of your regular drawdown payments if you’ve taken that option

Phone us

0800 285 1088

Monday to Friday: 8:00am - 6:30pm

Saturday: 8:30am - 12:00pm

Fixed Term Retirement Plan

Please get in touch with our team to manage your account.

Phone us

0845 301 6385

Monday to Friday: 9:00am - 5:00pm

Important information

For our joint protection, phone calls may be monitored, recorded and saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free.