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How to chat to us
Change your details, make a claim or ask a question online, in minutes.
If you’ve got a quote from us already, pick up where you left off and get covered today.
From email enquiries to online enquiries
Choose the category that best describes your query – we'll get you the right form to fill out and you can send it back to us.
We’re in the palm of your hand
Peruse your policies and update your personal details in MyAviva. And if what you’re looking for isn’t there give us a wave and we’ll give you a hand.
Making a claim
Check what you’ll need to make a claim online and how to call us, if you prefer to chat it through.
Contact us
Get instant support
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Skip waiting on hold and contact us in just a few clicks or taps using one of our online forms instead. Then sit back and wait for us to get in touch (it won’t be long).
Life insurance
Life Insurance customer service
For life insurance policies bought after February 2015, policy number starting BPL:
Life Insurance customer service (UK)
0800 404 6202
Life Insurance customer service (abroad)
+44 1603 603 479
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
For Life insurance policies bought before February 2015, policy numbers which end in 2 letters:
Life Insurance customer service (UK)
0800 404 5074
Life Insurance customer service (abroad)
+44 1603 605 148
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
For all other policies:
Life Insurance customer service (UK)
0800 953 1777
Life Insurance customer service (abroad)
+44 203 761 1130
Monday to Friday: 9:00am - 5:00pm
Saturday and Sunday: Closed
Life Insurance claims
Life Insurance claims (UK)
0800 068 4275
Life Insurance claims (abroad)
+44 1603 603 277
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
Other ways to make a claim.
Life Insurance quotes
Life Insurance quotes
0800 068 5549
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
You can also get a quote online or retrieve an existing quote.
Critical illness cover
Critical illness cover customer service
For critical illness policies bought after February 2015, policy number starting BPL:
Critical illness customer service (UK)
0800 404 6202
Critical illness customer service (abroad)
+44 1603 603 479
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
For Critical illness policies bought before February 2015, policy numbers which end in 2 letters:
Critical illness customer service (UK)
0800 404 5074
Critical illness customer service (abroad)
+44 1603 605 148
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
For all other policies:
Critical illness customer service (UK)
0800 953 1777
Critical illness customer service (abroad)
+44 203 761 1130
Monday to Friday: 9:00am - 5:00pm
Saturday and Sunday: Closed
Critical illness claims
Critical illness claims (UK)
0800 068 4275
Critical illness claims (abroad)
+44 1603 603 277
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
Other ways to make a claim.
Critical illness quotes
Critical Illness Cover Quotes
0800 068 5549
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
You can also get a quote online or retrieve an existing quote.
Income protection insurance
Income Protection Insurance Customer service
For income protection policies bought after February 2015, policy number starting BPL:
Income Protection Insurance Customer service (UK)
0800 404 6202
Income Protection Insurance Customer service (abroad)
+44 1603 603 479
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
For all other income protection insurance policies:
Income Protection Insurance Customer service (UK)
0800 404 5074
Income Protection Insurance Customer service (abroad)
+44 1603 605 148
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
Income Protection Insurance Claims
Income Protection Insurance Claims in the UK
0800 158 3105
Income Protection Insurance Claims from abroad
+44 1603 603 479
Monday to Friday: 9:00am - 5:00pm
Saturday and Sunday: Closed
Other ways to make a claim.
Over 50 life insurance
Over 50 Life Insurance Customer service
For Over 50 life insurance policies bought after February 2015, policy number starting BPL:
Over 50 Life Insurance Customer service (UK)
0800 404 6202
Over 50 Life Insurance Customer service (abroad)
+44 1603 603 479
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
For all other over 50 life insurance policies:
Over 50 Life Insurance Customer service (UK)
0800 404 5074
Over 50 Life Insurance Customer service (abroad)
+44 1603 605 148
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
Over 50 Life Insurance Claims
Over 50 Life Insurance Claims (UK)
0800 068 4275
Over 50 Life Insurance Claims (abroad)
+44 1603 202 500
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
Other ways to make a claim.
Over 50 Life Insurance Quotes
Get a quote over the phone
0800 068 5549
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
You can also get a quote online.
Free parent life cover
Free Parent Life Cover Customer service
Free Parent Life Cover Customer service (UK)
0800 404 6202
Free Parent Life Cover Customer service (abroad)
+44 1603 603 479
Monday to Friday: 9:00am - 5:00pm
Saturday and Sunday: Closed
Free Parent Life Cover Claims
Free Parent Life Cover Claims (UK)
0800 068 4275
Free Parent Life Cover Claims (abroad)
+44 1603 202 500
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
Other ways to make a claim.
Apply
You can only apply for free parent life cover online.
Who to contact if you bought your policy from another provider
Find the right contact number below the policy provider's name.
Friends Provident
AXA
Friends Life
Bupa Health Assurance
Royal Bank of Scotland and Natwest
Hamilton Life
AIG Life
How to find discounts and offers worth grabbing on to
Drop in to MyAviva
Logging in to MyAviva, your secure online account, opens the door to the latest discounts and offers available to you.
Tap open the app
The simplest way to stay close to your policy info, and any offers or discounts, is to get the MyAviva app on your phone.
Life insurance FAQs
Life insurance articles
Get insight and useful info on protecting you and your family.
Life insurance with no medical
Can I get life insurance without a medical?
Life insurance with a heart condition
Find out what life insurance options are available if you have a heart condition
Life Insurance while pregnant
Find out whether life insurance is the safety net you need.
Epilepsy and life insurance
Does epilepsy affect life insurance?
Life insurance and diabetes
Find out how diabetes could impact your life insurance.
Does life insurance cover death overseas?
In the event of a death abroad, what happens from a life insurance perspective?
Life insurance for couples
Find out more about life insurance for couples
How to find a lost life insurance policy
See how you can find lost life insurance policies
What is life insurance indexation
See how life insurance indexation (increasing cover) works
How are life insurance premiums calculated?
See what's considered when your life insurance premiums are calculated.
Life insurance and high blood pressure
Find out how high blood pressure could impact your life insurance.
Renting? We've got you covered
What cover is available for renters if they're injured, become seriously ill or die?
Level term vs decreasing term life insurance
A guide to help you understand the difference
Mortgage protection when you’re buying a home
Getting life insurance can help cover your mortgage
What happens to life insurance after divorce?
Separating and starting a new journey
Life insurance and cancer
Does having one mean you can’t have the other? We answer your questions, helping you decide if you should apply.