Contact us about Life Insurance
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How can we help?
Select your product and find out how to get in touch.
Life
Bought your policy with another provider? You can also find contact details here.
Customer service in the UK
Monday to Friday: 8:00am - 8:00pm
Saturday: 9:00am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
Customer service abroad
Monday to Friday: 8:00am - 8:00pm
Saturday: 9:00am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
Claims in the UK
Monday to Friday: 8:00am - 6:00pm
Saturday: 8:00am - 2:00pm
Sunday and bank holidays: Closed
Claims abroad
Monday to Friday: 8:00am - 6:00pm
Saturday: 8:00am - 2:00pm
Sunday and bank holidays: Closed
Find out about the different ways you can make a claim.
Quotes in the UK
Monday to Friday: 8:00am - 8:00pm
Saturday: 9:00am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
Quotes abroad
Monday to Friday: 8:00am - 8:00pm
Saturday: 9:00am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
You can also get a quote online or retrieve an existing quote.
Critical Illness
Bought your policy with another provider? You can also find contact details here.
Claims in the UK
Monday to Friday: 8:00am - 6:00pm
Saturday: 8:00am - 2:00pm
Sunday and bank holidays: Closed
Claims abroad
Monday to Friday: 8:00am - 6:00pm
Saturday: 8:00am - 2:00pm
Sunday and bank holidays: Closed
Find out about the different ways you can make a claim.
Quotes
Monday to Friday: 8:00am - 8:00pm
Saturday: 9:00am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
You can also get a quote online or retrieve an existing quote.
Income Protection
Over 50's Life Insurance
Customer service
Monday to Friday: 8:00am - 8:00pm
Saturday: 9:00am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
Claims
Monday to Friday: 8:00am - 6:00pm
Saturday: 8:00am - 2:00pm
Sunday and bank holidays: Closed
Quotes
Monday to Friday: 8:00am - 8:00pm
Weekends and bank holidays: 9:00am - 5:00pm
Suunday and bank holidays: 10:00am - 4:00pm
You can also get a quote online.
Free Parent Life Cover
Customer service
Monday to Friday: 8:00am - 8:00pm
Saturday: 9:00am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
Claims
Monday to Friday: 8:00am - 6:00pm
Saturday: 8:00am - 2:00pm
Sunday and bank holidays: Closed
Apply over the phone
Monday to Friday: 8:00am - 8:00pm
Weekends and bank holidays: 9:00am - 5:00pm
Suunday and bank holidays: 10:00am - 4:00pm
You can also apply online.
Bought your policy with another provider?
Choose from the policy providers below to find the right contact number.
Friends Life
Friends Provident
AXA
Bupa Health Assurance
Haven't found what you're looking for?
See our contact us page for a full directory.
Other reasons to get in touch
Find out more about working with us, plus how to get in touch if you’ve got a media enquiry.
Still need help? Ask our chatbot.
Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of five years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
