Contact us about life insurance
Ways to get in touch
Where did you buy your policy?
So we can give you the right contact options, choose which of these applies to you:
Access and manage your policy
View your policy in MyAviva
Use your secure online account to:
- See your policy documents
- Get offers and discounts
Manage your policy
This is your dedicated page if you have life cover with us. It’s where you’ll find lots of useful information, including:
- How to update your personal details
- How to make changes to your policy
- Answers to common questions
- Ways to get in touch
Bought your policy with us?
Find the number you need below and call us.
Life insurance and Critical illness cover
For Life insurance and Critical illness policies bought after February 2015, policy number starting BPL:
Customer services
Customer services from abroad
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
For Life insurance and Critical illness policies bought before February 2015:
Policy numbers which end in 2 letters:
Customer services
Customer services from abroad
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
For all other policies:
Customer services
Customer services from abroad
Monday to Friday: 9:00am - 5:00pm
Saturday and Sunday: Closed
Claims in the UK
Claims from abroad
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
Other ways to make a claim.
You can also get a quote online or retrieve an existing quote.
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free.
Income protection insurance
For income protection policies bought after February 2015, policy number starting BPL:
Customer services
Customer services from abroad
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
For all other income protection insurance policies:
Customer services
Customer services from abroad
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
Claims in the UK
Claims from abroad
Monday to Friday: 9:00am - 5:00pm
Saturday and Sunday: Closed
Other ways to make a claim.
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free.
Over 50s life insurance
For Over 50s life insurance policies bought after February 2015, policy number starting BPL:
Customer services
Customer services from abroad
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
For all other over 50s life insurance policies:
Customer services
Customer services from abroad
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
Claims in the UK
Claims from abroad
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
Other ways to make a claim.
You can also get a quote online.
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free.
Free parent life cover
Free parent life cover customer services (UK)
Free parent life cover customer services from abroad
Monday to Friday: 9:00am - 5:00pm
Saturday and Sunday: Closed
Free parent life cover claims (UK)
Free parent life cover claims (from abroad)
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
Other ways to make a claim.
Apply
You can only apply for Free Parent Life Cover online.
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free.
Bought your policy with another provider?
Find the right contact number below the policy provider's name.
Friends Provident
AXA
Friends Life
Bupa Health Assurance
Royal Bank of Scotland and Natwest
Hamilton Life
Haven't found what you're looking for?
See our contact us page for a full directory.