Contact us about Life Insurance
Find out how to get in touch
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How can we help?
Select your product and find out how to get in touch.
To contact our customer services team regarding an existing policy, please use the policy finder below.
Life insurance
Manage your policy
This is your dedicated page if you have life cover with us. It’s where you’ll find lots of useful information, including:
- how to update your personal details
- how to make changes to your policy
- answers to common questions.
Bought your policy with another provider? You can also find contact details here.
Claims in the UK
Claims from abroad
Monday to Friday: 9:00am - 5:00pm
Saturday and Sunday: Closed
Find out about the different ways you can make a claim.
Quotes in the UK
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 2:00pm
Sunday: Closed
You can also get a quote online or retrieve an existing quote.
Critical illness cover
Manage your policy
This is your dedicated page if you have life cover with us. It’s where you’ll find lots of useful information, including:
- how to update your personal details
- how to make changes to your policy
- answers to common questions.
Bought your policy with another provider? You can also find contact details here.
Claims in the UK
Claims from abroad
Monday to Friday: 9:00am - 5:00pm
Saturday and Sunday: Closed
Find out about the different ways you can make a claim.
Quotes in the UK
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 2:00pm
Sunday: Closed
You can also get a quote online or retrieve an existing quote.
Income protection
Manage your policy
This is your dedicated page if you have life cover with us. It’s where you’ll find lots of useful information, including:
- how to update your personal details
- how to make changes to your policy
- answers to common questions.
Bought your policy with another provider? You can also find contact details here.
Claims in the UK
Claims from abroad
Monday to Friday: 9:00am - 5:00pm
Saturday and Sunday: Closed
Over 50s life insurance
Manage your policy
This is your dedicated page if you have life cover with us. It’s where you’ll find lots of useful information, including:
- how to update your personal details
- how to make changes to your policy
- answers to common questions.
Bought your policy with another provider? You can also find contact details here.
Claims in the UK
Claims from abroad
Monday to Friday: 9:00am - 5:00pm
Saturday and Sunday: Closed
Quotes in the UK
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 2:00pm
Sunday: Closed
You can also get a quote online or retrieve an existing quote.
Free Parent Life Cover
Manage your policy
This is your dedicated page if you have life cover with us. It’s where you’ll find lots of useful information, including:
- how to update your personal details
- how to make changes to your policy
- answers to common questions.
Claims in the UK
Claims from abroad
Monday to Friday: 9:00am - 5:00pm
Saturday and Sunday: Closed
Apply
You can only apply for Free Parent Life Cover online.
Bought your policy with another provider?
Choose from the policy providers below to find the right contact number.
Friends Life
Friends Provident
AXA
Bupa Health Assurance
Haven't found what you're looking for?
See our contact us page for a full directory.
Other reasons to get in touch
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Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.