Contact us about life insurance

Ways to get in touch

Where did you buy your policy?

So we can give you the right contact options, choose which of these applies to you:

Access and manage your policy

View your policy in MyAviva

Use your secure online account to:

  • See your policy documents
  • Get offers and discounts

Manage your policy

This is your dedicated page if you have life cover with us. It’s where you’ll find lots of useful information, including:

  • How to update your personal details
  • How to make changes to your policy 
  • Answers to common questions
  • Ways to get in touch

Bought your policy with us?

Find the number you need below and call us.

Life insurance and Critical illness cover

For Life insurance and Critical illness policies bought after February 2015, policy number starting BPL:

Customer services

0800 285 1098

Customer services from abroad

+44 1603 603 479

Monday to Friday: 8:00am - 6:00pm

Saturday and Sunday: Closed

For Life insurance and Critical illness policies bought before February 2015:

Policy numbers which end in 2 letters:

Customer services

0800 404 9538

Customer services from abroad

+44 1603 605 148

Monday to Friday: 8:00am - 6:00pm

Saturday and Sunday: Closed

For all other policies:

Customer services

0800 953 1777

Customer services from abroad

+44 203 761 1130

Monday to Friday: 9:00am - 5:00pm

Saturday and Sunday: Closed


Claims in the UK

0800 015 1142

Claims from abroad

+44 1603 202 500

Monday to Friday: 8:00am - 6:00pm

Saturday and Sunday: Closed

Other ways to make a claim.

Quotes

0800 068 5549

Monday to Friday: 8:00am - 6:00pm

Saturday: 9:00am - 2:00pm

Sunday: Closed

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free.

Income protection insurance

For income protection policies bought after February 2015, policy number starting BPL:

Customer services

0800 285 1098

Customer services from abroad

+44 1603 603 479

Monday to Friday: 8:00am - 6:00pm

Saturday and Sunday: Closed

For all other income protection insurance policies:

Customer services

0800 404 9538

Customer services from abroad

+44 1603 605 148

Monday to Friday: 8:00am - 6:00pm

Saturday and Sunday: Closed


Claims in the UK

0800 158 3105

Claims from abroad

+44 1603 603 479

Monday to Friday: 9:00am - 5:00pm

Saturday and Sunday: Closed

Other ways to make a claim.

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free.

Over 50s life insurance

For Over 50s life insurance policies bought after February 2015, policy number starting BPL:

Customer services

0800 285 1098

Customer services from abroad

+44 1603 603 479

Monday to Friday: 8:00am - 6:00pm

Saturday and Sunday: Closed

For all other over 50s life insurance policies:

Customer services

0800 404 9538

Customer services from abroad

+44 1603 605 148

Monday to Friday: 8:00am - 6:00pm

Saturday and Sunday: Closed


Claims in the UK

0800 015 1142

Claims from abroad

+44 1603 202 500

Monday to Friday: 8:00am - 6:00pm

Saturday and Sunday: Closed

Other ways to make a claim.

Quotes

0800 068 5549

Monday to Friday: 8:00am - 6:00pm

Saturday: 9:00am - 2:00pm

Sunday: Closed

You can also get a quote online.

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free.

Free parent life cover

Free parent life cover customer services (UK)

0800 285 1098

Free parent life cover customer services from abroad

+44 1603 603 479

Monday to Friday: 9:00am - 5:00pm

Saturday and Sunday: Closed

Free parent life cover claims (UK)

0800 015 1142

Free parent life cover claims (from abroad)

+44 1603 202 500

Monday to Friday: 8:00am - 6:00pm

Saturday and Sunday: Closed

Other ways to make a claim.

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free.


Bought your policy with another provider?

Find the right contact number below the policy provider's name.

Friends Provident

AXA

Friends Life

Bupa Health Assurance

Royal Bank of Scotland and Natwest

Hamilton Life

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