Cover for cats and dogs
From Great Danes to tabby cats, we can help cover those unexpected vet fees – up to Platinum cover up to £6,500 with our Platinum policy. With 3 levels of cover to choose from, protecting your pet is as easy as a walk in the park.
Cover for vet fees
Platinum cover up to £6,500
Gold cover up to £3,500
Silver cover up to £1,500
Protection for cats and dogs
Covers purebreds, pedigrees, moggies and mutts of all shapes and sizes
Multi-pet discount
Get a 10% discount when you insure more than one pet 1
Your Pet Insurance stories
With every new claim, there’s a story to tell. Here are some examples of how we helped owners and their pets when they needed it most.
Dog tales
Zoe was worried when her 5-year-old cocker spaniel, Blue, became ill and had some unexplained bleeding in his mouth. Fortunately, he was taken straight to the vet for treatment and made a full recovery. And, as he was covered by our Gold policy, we picked up the £297 cost 2.
Cat tales
When Peter’s cat Poppy accidentally swallowed a sewing needle, she needed to have an x-ray and emergency surgery. After a quick phone call, we emailed Peter a claim form and took care of the rest – including paying the £1,500 bill direct to the vet 2.
Your cover options
We offer 3 levels of cover that can protect your pet 3.
Silver
Our basic cover for vet fees, third party liability and a few helpful extras.
- Vet feesup to £1,500/year Includes tests, medication, surgery
- Third-party-liability (dogs only)£1m Accidental injury, damage and legal fees
- Behavioural problems£200 Vet directed, professional treatment
- Clinical diet£200 Food prescribed by vet
Gold
Everything we cover – from vet fees to boarding kennels.
- Vet feesup to £3,500/year Includes tests, medication, surgery
- Third-party-liability (dogs only)£1m Accidental injury, damage and legal fees
- Behavioural problems£200 Vet directed, professional treatment
- Clinical diet£200 Food prescribed by vet
- Loss of your pet£500 The value of your pet repaid
- Finder’s reward£250 For the safe return of your pet
- Advertising costs£250 Materials to help you find your pet
- Boarding fees£500 Kennel/cattery fees if you’re hospitalised
- Holiday cancellation£1,000 Your travel and accommodation costs
Platinum
Premium protection, with our maximum allowance for vet fees.
- Vet feesup to £6,500/year Includes tests, medication, surgery
- Third-party-liability (dogs only)£1m Accidental injury, damage and legal fees
- Behavioural problems£200 Vet directed, professional treatment
- Clinical diet£200 Food prescribed by vet
- Loss of your pet£1,000 The value of your pet repaid
- Finder’s reward£250 For the safe return of your pet
- Advertising costs£750 Materials to help you find your pet
- Boarding fees£1,000 Kennel/cattery fees if you’re hospitalised
- Holiday cancellation£2,000 Your travel and accommodation costs
What’s not covered
Unfortunately, we can’t cover everything – make sure you’re happy with what’s not covered, including:
- Pre-existing conditions
- Problems within the first 10 days of cover
- Breeds that come under the Dangerous Dogs Act 1991
- New policies for any pet younger than 8 weeks, dogs aged 9 years and over and cats aged 11 years and over
Excess
Your voluntary excess is flexible – increase this amount and you could lower the cost of your premium.
- You’ll pay the first £75 per claim each year for your pet
- You’ll need to pay an additional 15% contribution on claims for vet fees if your pet is aged 7 years and over
- For dogs, the excess on third party cover is £100 per incident
See a full list of what is and isn’t covered, excesses and more in our policy wording (259 KB)
Ready to get cover?
Choose your level of cover and get up to 10% off the standard price online. 4
How our claims process works
We’re here when you need us – online and over the phone.
Request a claim form
You can request a claim form by emailing customerqueries@bdml.co.uk
You’ll need to provide your full name and client reference number.
Return it to us
By email: customerqueries@bdml.co.uk
By post: Aviva Pet Insurance, Claims Department, The Connect Centre, Kingston Crescent, Portsmouth, PO2 8QL
We’ll contact you within 5 days
That’s it – we’ll work to get things sorted as quickly as possible.
If you want to talk to us about a new or existing claim, call us on 0333 234 0630 5.
Need help? Ask our chatbot
Contact us
Still need help? Give us a call.
Monday to Friday: 8:00am - 8:00pm
Saturday: 9:00am - 2:00pm
Sunday: Closed
Bank Holidays: 9:00am - 5:00pm
Christmas and New Year: Closed