Cover for cats and dogs
From Great Danes to tabby cats, we can help cover those unexpected vet fees – up to £6,500 with our Platinum policy. With 3 levels of cover to choose from, protecting your pet is as easy as a walk in the park.
Cover for vet fees
Platinum cover up to £6,500
Gold cover up to £3,500
Silver cover up to £1,500
Protection for cats and dogs
Covers purebreds, pedigrees, moggies and mutts of all shapes and sizes
Multi-pet discount
Get a 10% discount when you insure more than one pet 1
Why insure your pet?
We all want the best for our four-legged friends. Our policies can cover your cat or dog when they need it most – whether for unexpected vet fees, medication or even a specialist diet.
Looking after the dog in your life
Few dogs enjoy going to the vet. But most will have to, most commonly for their ears, teeth or arthritis. Maybe they’ll be injured, or eat something they shouldn’t. While vet trips can be stressful for owners too, our pet insurance can offer peace of mind about the bill afterwards.
Making sure your cat’s covered
With their natural curiosity, cats sometimes find themselves in trouble. We can cover treatment in case of injury, for example from falls, road accidents or run-ins with other pets. They’ll also be covered if they come down with an illness or a condition they didn’t have before you took out your policy.
Your cover options
We offer 3 levels of cover that can protect your pet 2.
Silver
Our basic cover for vet fees, third party liability and a few helpful extras.
- Vet fees – up to £1,500 per year
Includes tests, medication, surgery - Third-party-liability (dogs only) – £1m
Accidental injury, damage and legal fees - Behavioural problems – £200
Vet directed, professional treatment - Clinical diet – £200
Food prescribed by vet
Gold
Everything we cover – from vet fees to boarding kennels.
- Vet fees – up to £3,500 per year
Includes tests, medication, surgery - Third-party-liability (dogs only) – £1m
Accidental injury, damage and legal fees - Behavioural problems – £200
Vet directed, professional treatment - Clinical diet – £200
Food prescribed by vet - Loss of your pet – £500
The value of your pet repaid - Finder’s reward – £250
For the safe return of your pet - Advertising costs – £250
Materials to help you find your pet - Boarding fees – £500
Kennel/Cattery fees if you’re hospitalised - Holiday cancellation – £1,000
Your travel and accommodation costs
Platinum
Premium protection, with our maximum allowance for vet fees.
- Vet fees – up to £6,500 per year
Includes tests, medication, surgery - Third-party-liability (dogs only) – £1m
Accidental injury, damage and legal fees - Behavioural problems – £200
Vet directed, professional treatment - Clinical diet – £200
Food prescribed by vet - Loss of your pet – £1,000
The value of your pet repaid - Finder’s reward – £250
For the safe return of your pet - Advertising costs – £750
Materials to help you find your pet - Boarding fees – £1,000
Kennel/Cattery fees if you’re hospitalised - Holiday cancellation – £2,000
Your travel and accommodation costs
What’s not covered
Unfortunately, we can’t cover everything – make sure you’re happy with what’s not covered, including:
- Pre-existing conditions
- Problems within the first 10 days of cover
- Breeds that come under the Dangerous Dogs Act 1991
- New policies for any pet younger than 8 weeks, dogs aged 9 years and over and cats aged 11 years and over
Excess
Your voluntary excess is flexible – increase this amount and you could lower the cost of your premium.
- You’ll pay the first £75 per claim each year for your pet
- You’ll need to pay an additional 15% contribution on claims for vet fees if your pet is aged 7 years and over
- For dogs, the excess on third party cover is £100 per incident
See a full list of what is and isn’t covered, excesses and more in our policy wording (PDF 259 KB).
Ready to get cover?
Choose your level of cover and get up to 10% off the standard price online. 3
How our claims process works
We’re here when you need us – online and over the phone.
Request a claim form
You can request a claim form by emailing: customerqueries@insurancefactory.co.uk
You’ll need to provide your full name and client reference number.
Return it to us
By email:
customerqueries@insurancefactory.co.uk
By post: Aviva Pet Insurance, Claims Department, The Connect Centre, Kingston Crescent, Portsmouth, PO2 8QL
We’ll contact you within 5 days
That’s it – we’ll work to get things sorted as quickly as possible.
If you want to talk to us about a new or existing claim, call us on 0333 234 0630. 4
Need help? Ask our chatbot
Contact us
Still need help? Give us a call.
Monday to Friday: 8:00am - 8:00pm
Saturday: 9:00am - 2:00pm
Sunday: Closed
Bank Holidays: 9:00am - 5:00pm
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free.