Pet Insurance

Keeping cats and dogs happy and healthy

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Cover for cats and dogs

From Great Danes to tabby cats, we can help cover those unexpected vet fees – up to Platinum cover up to £6,500 with our Platinum policy. With 3 levels of cover to choose from, protecting your pet is as easy as a walk in the park. 

Cover for vet fees

Platinum cover up to £6,500
Gold cover up to £3,500
Silver cover up to £1,500

Protection for cats and dogs

Covers purebreds, pedigrees, moggies and mutts of all shapes and sizes

Multi-pet discount

Get a 10% discount when you insure more than one pet 1

Why insure your pet?

We all want the best for our four-legged friends. Our policies can cover your cat or dog when they need it most – whether for unexpected vet fees, medication or even a specialist diet.

Looking after the dog in your life

Few dogs enjoy going to the vet. But most will have to, most commonly for their ears, teeth or arthritis. Maybe they’ll be injured, or eat something they shouldn’t. While vet trips can be stressful for owners too, our pet insurance can offer peace of mind about the bill afterwards. 

Making sure your cat’s covered

With their natural curiosity, cats sometimes find themselves in trouble. We can cover treatment in case of injury, for example from falls, road accidents or run-ins with other pets. They’ll also be covered if they come down with an illness or a condition they didn’t have before you took out your policy. 

Your cover options

We offer 3 levels of cover that can protect your pet 2.

Silver

Our basic cover for vet fees, third party liability and a few helpful extras.

  • Vet feesup to £1,500/year Includes tests, medication, surgery
  • Third-party-liability (dogs only)£1m Accidental injury, damage and legal fees
  • Behavioural problems£200 Vet directed, professional treatment
  • Clinical diet£200 Food prescribed by vet

Gold

Everything we cover – from vet fees to boarding kennels.

  • Vet feesup to £3,500/year Includes tests, medication, surgery
  • Third-party-liability (dogs only)£1m Accidental injury, damage and legal fees
  • Behavioural problems£200 Vet directed, professional treatment
  • Clinical diet£200 Food prescribed by vet
  • Loss of your pet£500 The value of your pet repaid
  • Finder’s reward£250 For the safe return of your pet
  • Advertising costs£250 Materials to help you find your pet
  • Boarding fees£500 Kennel/cattery fees if you’re hospitalised
  • Holiday cancellation£1,000 Your travel and accommodation costs

Platinum

Premium protection, with our maximum allowance for vet fees.

  • Vet feesup to £6,500/year Includes tests, medication, surgery
  • Third-party-liability (dogs only)£1m Accidental injury, damage and legal fees
  • Behavioural problems£200 Vet directed, professional treatment
  • Clinical diet£200 Food prescribed by vet
  • Loss of your pet£1,000 The value of your pet repaid
  • Finder’s reward£250 For the safe return of your pet
  • Advertising costs£750 Materials to help you find your pet
  • Boarding fees£1,000 Kennel/cattery fees if you’re hospitalised
  • Holiday cancellation£2,000 Your travel and accommodation costs

What’s not covered

Unfortunately, we can’t cover everything – make sure you’re happy with what’s not covered, including:

  • Pre-existing conditions
  • Problems within the first 10 days of cover
  • Breeds that come under the Dangerous Dogs Act 1991
  • New policies for any pet younger than 8 weeks, dogs aged 9 years and over and cats aged 11 years and over

Excess

Your voluntary excess is flexible – increase this amount and you could lower the cost of your premium.

  • You’ll pay the first £75 per claim each year for your pet
  • You’ll need to pay an additional 15% contribution on claims for vet fees if your pet is aged 7 years and over
  • For dogs, the excess on third party cover is £100 per incident

See a full list of what is and isn’t covered, excesses and more in our policy wording (259 KB).

Ready to get cover?

Choose your level of cover and get up to 10% off the standard price online. 3

How our claims process works

We’re here when you need us – online and over the phone.

1

Request a claim form

You can request a claim form by emailing: customerqueries@insurancefactory.co.uk

You’ll need to provide your full name and client reference number.

2

Return it to us

By email: 
customerqueries@insurancefactory.co.uk

By post: Aviva Pet Insurance,
 Claims Department, The Connect Centre, 
 Kingston Crescent, Portsmouth, PO2 8QL

3

We’ll contact you within 5 days

That’s it – we’ll work to get things sorted as quickly as possible.

If you want to talk to us about a new or existing claim, call us on 0333 234 0630. 4

Need help? Ask our chatbot

Contact us

Still need help? Give us a call.

0800 656 9729

Monday to Friday: 8:00am - 8:00pm

Saturday: 9:00am - 2:00pm

Sunday: Closed

Bank Holidays: 9:00am - 5:00pm

Christmas and New Year: Closed