About us

What we do and why it matters to you

With you today, for a better tomorrow

You may know of us as an insurance business, but we’re also a leading savings and retirement business. About 15.5 million people in the UK choose us to protect their belongings and help plan their future.

You can count on us

We paid 98% of claims in 2018 1, so you can rely on us to help put things right when they go wrong.

We're looking to the future

Aviva Investors has invested £6 billion 2 in green assets on behalf of Aviva and external clients since 2015.

We're constantly innovating

We developed a way to use the ‘faster payments’ system for claims, which means over 4,000 more customers will get their settlement on the same day.

We care about our customers

We’ve been looking after customers for more than 320 years. 

Although a lot has changed in three centuries, our job hasn’t: helping you prepare for the unexpected. No one knows what’s around the corner – whether it’s a broken boiler, an unplanned stay in hospital, or what your retirement has in store. 

We're continually working to make things easier for you – for example, by getting more of your claims paid on the same day. Claims payments used to take up to 10 days to reach customers through methods like BACS or cheques. Now we can make 'faster payments' direct from our claims handling system. This means less worry and fewer calls, so you can get back to normal quickly.

We create stronger communities

Through our partnerships with the British Red Cross, Stonewall, and the causes we support across the UK through the Aviva Community Fund, our employees have made a difference at home and abroad. 

Since 2015 we’ve donated over £8 million to more than 5,000 small charities across the UK. Join us in backing even more forward-thinking projects that help move communities forward.

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Video transcript

We're working for a greener future

Acting responsibly today is good for our business, good for our people, and good for our customers. And by helping us grow sustainably, it means we’ll be here for a better tomorrow.

In addition to being carbon neutral since 2006, we signed the UN Net Zero Owner Alliance in 2019 and this year we have set ourselves the goal of ensuring that our auto-enrolment pension default funds, our largest pension funds, achieve net zero carbon emissions by 2050. We continue to act responsibly and sustainably to look after our customers, protect the planet, and help build prosperous, resilient communities. 

Additionally, some of our offices have solar panels, and some even have bee apiaries so we can be good stewards of our environment. 

We help you invest in a better tomorrow

We also look for other ways to help you become greener, including making it easy for you to choose ethical investing. We’re committed to investing responsibly with a central pillar of our investment process considering Environmental, Social, and Governance (ESG) factors

We believe this minimises risk and allows us to spot opportunities for our customers, empowering them to make informed decisions and make a positive difference with their money. We offer several Sustainable and Responsible Investment (SRI) funds so you can take ownership and measure your impact on sustainability issues.

Remember that the value of your investments will fall as well as rise and you could get back less than invested.

Working with us

We’re proud of how we treat our employees, and they’re proud to work for us – in 2019, 83% of them said so. We offer flexible working, equal parental leave (and won the Working Families Best for Fathers Award 2020) and have been a real Living Wage employer since the programme started in 2005. We’re committed to our employees’ wellbeing, and offer benefits that suit everyone. If you’d like to work with us, you can see our current roles on our careers page

Through our corporate responsibility programmes, we also give our employees the opportunity to volunteer, fundraise, and maximise donations through schemes like Payroll Giving, Pennies for Good, and employee volunteer hours.