What you'll need
It doesn't take long to claim on your home insurance, so we can get you back to normal. We'll just want to know what happened and when, plus what you're claiming for. You can upload photos of damage or receipts for lost items, but we can process your claim without these.
To check what your home insurance covers you for, either look through your printed policy, if you have a paper copy, or you can find your documents in MyAviva.
How to get in touch
Whatever has happened, we’re here to help. Choose the option that’s right for you.
Make a claim online
Making a claim online is easy. Just log in or register to MyAviva and follow the instructions. We’ll take care of the rest.
Not sure whether to claim?
If you don’t know whether it’s worthwhile making a claim, or you’re unsure what you’re covered for, you can get in touch via web chat to find out.
Need to get in touch?
Due to the coronavirus we have reduced capacity in our offices, we can now only deal with emergency claims by phone, all other claims need to be reported online using the links above.
Emergency contact number
Lines are open 24 hours a day
LiveChat is available Monday to Friday: 8:00am - 6:00pm. Alternatively you can email us.
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
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