Make a Home Insurance claim
Let’s put things right
What you'll need
It doesn't take long to claim on your home insurance, so we can get you back to normal. We'll just want to know what happened and when, plus what you're claiming for. We'll let you know your excess, level of cover and the approximate value of your claim, where possible.
To check what your home insurance covers you for, either look through your printed policy, if you have a paper copy, or you can find your documents in MyAviva.
How to get in touch
Whatever has happened, we’re here to help. Choose the option that’s right for you.
Not sure whether to claim?
If you don’t know whether it’s worthwhile making a claim, or you’re unsure what you’re covered for, our online claims process can let you know your excess, level of cover and approximate value of your claim, where possible.
Alternatively, you can get in touch with our Live Chat to find out, which you will find in the bottom right corner of the page.
Need to get in touch?
You can start a new claim or chat to us about an existing claim online. If you still want to speak to us, lines are open 24 hours a day.
Home claims
If your home isn't safe and secure call us straight away
Boiler, breakdown and heating
You need to have bought the optional home emergency add on for this type of claim. You can check this in your policy documents by logging into MyAviva
Legal services
You need to have bought the optional legal services add on for this type of claim. You can check this in your policy documents by logging into MyAviva
Existing claims
LiveChat is available Monday to Friday from 8am-8pm and Saturday and Sunday from 8am-4pm.
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
What to expect
We’ve made it quick and easy to make a home claim. Here’s how it works.
Tell us what happened
Make your claim online, unless it's an emergency. You will need to tell us some details about what’s happened and it should take less than 10 minutes.
We'll assess the details
One of our claim experts will review the details. We can arrange for specialist contractors or surveyors to visit your home if needed. And whether your claim is simple or complex, we’ll be working hard to put things right.
You get back to normal
We always settle claims quickly where we can, offering cash payment, vouchers or replacement products. Where that’s not possible we’ll let you know what’s happening and how long it will take.
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