Make a Home Insurance claim
Let’s put things right
What you'll need
It takes only 10 minutes to claim on your Home Insurance. We’ll just want to know what happened and when, plus what you’re claiming for. You can upload photos of damage or receipts for lost items, but we can process your claim without these.
How to get in touch
Whatever has happened, we’re here to help. Choose the option that’s right for you.
Not sure whether to claim?
If you don’t know whether it’s worthwhile making a claim, or you’re unsure what you’re covered for, you can get in touch via web chat or phone to find out.
Phone us
If there’s an emergency or you’d like to make a claim over the phone, please give us a call.
Lines are open 24 hours a day
What to expect
We’ve made it quick and easy to make a home claim. Here’s how it works.
Tell us what happened
Make your claim online or over the phone, whatever suits you best. We’ll ask you some details about what’s happened and it should take less than 10 minutes.
We'll assess the details
One of our claim experts will review the details. We can arrange for specialist contractors or surveyors to visit your home if needed. And whether your claim is simple or complex, we’ll be working hard to put things right.
You get back to normal
We always settle claims quickly where we can, offering cash payment, vouchers or replacement products. Where that’s not possible we’ll let you know what’s happening and how long it will take.
Home Insurance documents
Take a look at our current policy wording to see full details of what we cover.
Home Insurance - Important Information
PDF (134.4 KB)
Home summary of benefits
PDF (72.3 KB)
Home Insurance policy wording
PDF (541.5 KB)
Accidental Death Insurance
PDF (210.2 KB)
Legal Services policy wording
PDF (170.2 KB)
Home Emergency Cover policy
PDF (169.7 KB)
About our insurance services to you
PDF (21.7 KB)
Insurance product information document
PDF (77.2 KB)
Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of five years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.