What you'll need
It doesn't take long to claim on your home insurance, so we can get you back to normal. We'll just want to know what happened and when, plus what you're claiming for. You can upload photos of damage or receipts for lost items, but we can process your claim without these.
To check what your home insurance covers you for, either look through your printed policy, if you have a paper copy, or you can find your documents in MyAviva.
How to get in touch
Whatever has happened, we’re here to help. Choose the option that’s right for you.

Not sure whether to claim?
If you don’t know whether it’s worthwhile making a claim, or you’re unsure what you’re covered for, you can get in touch via web chat to find out.
Need to get in touch?
Due to the coronavirus we have reduced capacity in our offices, we can now only deal with emergency claims by phone, all other claims need to be reported online using the links above.
Emergency contact number
Lines are open 24 hours a day
Existing claims
LiveChat is available Monday to Friday: 8:00am - 6:00pm. Alternatively you can email us.
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Home articles
Take a look at our latest news and guides.

How to identify – and get rid of – pests in your home
Find out how to keep rats, mice and insects from your home.
Pest control at home

Escape of water – how to protect your home
One of the most common home insurance claims is for escape of water, but what’s covered when you make a claim?
Read more

How to deal with frozen and burst pipes
Burst pipes cause misery for homeowners. Find out how to prepare your pipes for plunging temperatures and what to do if you’re too late.
Read more

What types of home insurance are out there?
Trying to decide which type of home insurance works best for you is frustrating, but with cover especially tailored for everyone, you can rest easy on your sofa.
Read more

What’s the difference between buildings and contents insurance?
It may be tempting to gamble on home insurance, but is it wise to risk your house or possessions? If you do play safe, what type of cover should you choose?
Read more

How to get contents insurance at university
Contents insurance isn’t as expensive as you might think, and you may already be covered by your parents’ policy. Find out how to protect your things.
Read more

Which alarm system should you get for your home?
There are several types of alarm system to choose from, but your home insurance provider may ask that it meets specific requirements to validate your policy.
Read more

How does contents insurance work?
1 in 4 UK homes don't have contents insurance — if you're thinking about the pros and cons of contents cover, find out what you need to know here.
Read more

What does home insurance cover?
Your home is probably the most expensive purchase you'll ever make, and home insurance gives you peace of mind that if something goes wrong.
Read more

Insuring your holiday home
Be it for business or pleasure, your holiday home will need specialist insurance. Find out how you can rest easy with the right insurance cover here.
Read more

What is accidental damage insurance?
While household hiccups are common, it doesn’t mean they’re not a hassle. Keep stress levels down is to restore normality as quickly as possible.
Read more

The process of buying a house
Saving for your first home? Then you need to know just how much it really costs to make sure you're saving enough to get on the property ladder.
Read more

Do I really need home insurance?
We’re always told to expect the unexpected, so if there is no place like home, isn’t it worth paying for peace of mind?
Read more

How to secure your rental property
Stay safe

Preventing storm damage
Simple steps you can take to safeguard your home before, during and after a storm.
Protect yourself

Preparing for a flood
What to do if a flood’s on the way, from precautionary measures to safeguarding important documents.
Preparing for a flood