What you'll need
It takes only 10 minutes to claim on your Home Insurance. We’ll just want to know what happened and when, plus what you’re claiming for. You can upload photos of damage or receipts for lost items, but we can process your claim without these.
How to get in touch
Whatever has happened, we’re here to help. Choose the option that’s right for you.
Make a claim online
Making a claim online is easy. Just log in or register to MyAviva and follow the instructions. We’ll take care of the rest.
Not sure whether to claim?
If you don’t know whether it’s worthwhile making a claim, or you’re unsure what you’re covered for, you can get in touch via web chat or phone to find out.
Home Insurance documents
Take a look at our current policy wording to see full details of what we cover.
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of five years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.