Digital terms and conditions

Terms and conditions for using our websites

We want everyone to have fair and equal access to our digital services.

Here you'll find the terms and conditions of use for our websites, including and MyAviva.

Using our websites and accepting our terms

“We” “Us” “Our” or Aviva means Aviva insurance Limited on behalf of the Aviva Group of companies.

Wherever the name “Aviva” is used within these pages, it refers to one or more of the trading companies of Aviva that operate in the United Kingdom.

In providing you access to the websites, you agree to observe these terms and conditions, as well as any other specific terms and conditions for content or functionality that may be provided on the websites.

Please read carefully as your use of this website constitutes acceptance of these terms and conditions.

Personal use only

Our websites are for personal use by individuals only and must not be used in any way for commercial purposes.

If we consider that you are using this website for commercial purposes, we may suspend or withdraw your access immediately and, if appropriate, pursue legal action against you.

MyAviva username and password

You must treat your username and password as confidential. If you know or suspect that anyone other than you knows your username and password, you must contact us promptly .

You will be responsible for any losses you incur as a result of your failure to keep your username and password secure.

Website information does not constitute financial advice

From time to time, we provide financial information, articles and tools to help keep you informed about general financial, market and general public conditions.

We endeavour to make sure our websites are correct, but you should not rely on any of the information on our websites for advice or as a recommendation that a product or investment is suitable for you or your circumstances. If you need financial advice, you should contact a financial adviser.

Some of the information, tools and articles presented on our websites are provided by third parties and do not represent the views or opinions of Aviva or the Aviva Group. Aviva is not responsible for the validity or accuracy of such publications and all publications are provided for information purposes only.

Third party links and information

Our websites may contain hyperlinks to websites and resources owned and operated by third parties. We have no control over the contents of those websites or resources and make no representations about and do not accept any liability in relation to them.

You should read the terms and conditions of those websites and you are responsible for determining the safety, content or validity of any third party website.

You must not do anything to corrupt, damage or interfere with our websites and you may not link any other websites to our websites without our permission,

Privacy policy and cookie policy

We take your personal privacy seriously. By using our Websites, you agree to the terms of our Privacy Policy and Cookie Policy.

Please read our privacy policy and cookie policy.

Information you provide

To provide you with products and financial services that are relevant to your requests, we must have accurate information from you. So, in providing information to us, you confirm that all data you have given is accurate and if you wish to correct or update the information you give us, you can do so by contacting us.

Intentionally providing false or misleading information or using another person’s e-mail or personal information for the purposes of falsely obtaining any of our products or services, may lead to termination or forfeiture of the product or services and may result in legal action. We may terminate any services or products provided to you or others based upon your intentionally providing materially false information or acting a false identity that you have supplied to Us.


We may revise these terms and conditions, without notice, at any time by amending this page. We urge you to check this page from time to time for any changes to these Terms and Conditions. We may also change or withdraw access, use or terms of registration for this website at any time, without notice.

Please see the Aviva Plc website at for further details of our services in other countries.

Intellectual property

All rights are expressly reserved in all Intellectual Property of the Websites, including but not limited to:


All Aviva Group companies’ trade names and logos, icons, service marks and icons are registered trademarks of Aviva Group. Aviva or any Aviva Group company may also claim rights in other trade marks, service marks, logos and icons contained on the Websites.


Aviva Group owns or is licensed to use all copyrights, design rights, database rights, algorithms and other intellectual property in this Website as well as the intellectual property rights in the content, look and feel or links on this Website.

Use of our website

You may not access or use the Websites or otherwise exploit, extract, screen scrape, publish, distribute, or reproduce any part of the websites and may not use bots or other electronic automatons to interact with the websites.

We may take legal action if we discover any unauthorised use or interference with access to this website, misappropriation, misuse or infringement of our content, website functionality, look and feel of the Website or interference with the identity of our Websites or taking any action to impair the good-will of our trade names, trade marks or other intellectual property.


We have no liability to you or others regarding this Website, including damage caused by:

  • inaccurate, untimely, incomplete or erroneous information
  • unavailability of the Websites at any time or for any period
  • failure to log in, access the Websites or stay online
  • inability to purchase Aviva products or services or take advantage of pricing or offers or decision by one of the Aviva Group Companies not to sell you a product or service
  • inability to complete a transaction due to unavailability of a partner, including but not limited to the operation of any partner credit card or payment services
  • events beyond our control or which could not have been reasonably foreseen
  • third party interference such as hacking, computer viruses, bugs, trojans, information posted on the web by unauthorised parties, phishing, and any other cyber crime

We do not limit our liability for:

  • death or personal injury as a direct result of our negligence; or
  • for our own fraud or fraudulent misrepresentation


The laws of England and Wales shall govern the use of the Websites and in the event of a dispute you irrevocably submit to the exclusive jurisdiction of the English Courts.

About us

The Websites are owned and operated by Aviva Insurance Limited. Registered in Scotland, under company number SC002116 and has its Registered Office in: Pitheavlis, Perth PH2 0NH United Kingdom.