AvivaPlus Home Insurance
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AvivaPlus Home Insurance
Customers told us the things they dislike most about insurance. We listened and created AvivaPlus to start addressing some of these.
Insurance the way it should be
- Pay monthly, with no interest
- Change cover or cancel with no admin fees
- Choose from 3 levels of cover
- Speedy quotes
Recognising your loyalty
- We guarantee at your next renewal, you'll get the same or an even better price than if you were a new customer to AvivaPlus 1
- 10% off if you're already with Aviva or if you buy AvivaPlus Home and Car 2
Choose Basic, Regular or Premium
We'll ask you to choose one of three levels of cover and add any extra protection you need. We know things change - you can change or cancel your cover level, or add or remove extra protection with no admin fee.
This table shows what's covered with AvivaPlus Basic, Regular and Premium Home Insurance:
| Basic | Regular | Premium | |
|---|---|---|---|
| Buildings | £500,000 | £1,000,000 | Unlimited |
| Contents | £50,000 | £100,000 | Unlimited |
| Jewellery, watches & valuable items | £5,000 | £20,000 | £50,000 |
| Events at home |
|
||
| Accidents at home | Optional | ||
| Accidents & theft away from home | Optional | £2,000 or add more | |
| Legal Services | Optional | Optional | Included |
| Home Emergency cover | Optional | Optional | Optional |
What's covered
Everyone with AvivaPlus Home Insurance gets these benefits:
AvivaPlus Renewal Price Guarantee
We guarantee at your next renewal, you'll get the same or an even better price than if you were a new customer to AvivaPlus. This doesn't mean your renewal price won't change from last year’s, but it's a guarantee that you won't pay more than if you were a new customer with AvivaPlus1
Locks
If your keys are lost or stolen, we’ll replace the locks (for external doors, alarms and safes). Up to £1,000 in total for Basic and Regular cover. No limit for Premium cover
New for old
We’ll replace damaged items with new ones. Or pay for them to be restored, repaired or replaced (excludes any damage due to wear and tear on clothing or any other item)
Go Multi-cover get 10% off
Buy Home and Car cover, or cover more than one car on the same policy and we’ll give you 10% off your price, excluding some extra protection 2.
Or already with us? Get 10% off
You may qualify for a discount if you’re already with Aviva. We’ll automatically include it in your price if you qualify. The discount excludes some extra protection 2.
Important documents
If you already have AvivaPlus, the documents for your cover are in MyAviva.
AvivaPlus Home Insurance policy booklet
PDF (453.7 KB)
AvivaPlus Home important information
PDF (94.2 KB)
Home Insurance product information document
PDF (84.9 KB)
Legal Services policy wording
PDF (305.0 KB)
Home Emergency Cover policy
PDF (256.5 KB)
About our insurance services to you
PDF (21.7 KB)
Extra protection
When you get a quote, we'll ask you if you need to add any of these extra services.
You can add them with no admin fee.
Accidents and theft away from home
We cover your possessions when you're temporarily away from home, anywhere in the world. Not available with Basic cover. Included with Premium cover.
Home Emergency Cover
We cover call-out, parts and labour up to £1,000 per emergency. There's no excess and a claim doesn't affect your no claim discount. 24/7 helpline.
Legal Services
Expert legal support for you, your domestic partner and any family members living with you. You keep the entire award if you win your case. Included with Premium cover.
Accidents at home
This covers accidental damage to your buildings and/or contents. Not available with Basic cover. Included with Premium cover.
Speedy payout
Get your Home Insurance claim paid within 2 hours of approval. For contents claims up to £5,000; speedy payout via Amazon.co.uk Gift Card and Gift Vouchers Terms and Conditions apply; for claims approved on the telephone or typically within 2 hours for online claims approved Monday to Friday 8.00am to 4.00pm. Alternative methods of payout may take longer.
Get up to 15% off online
23% of customers are expected to receive the maximum saving. Excludes extra protection. Minimum price applies.
What happens if you need to claim
Be prepared. The sooner you get in touch with us, the sooner we can help you. Here’s what happens if you need to make a claim.
Keep your documents handy
To make a claim, you’ll need your AvivaPlus reference, any photos of the lost or damaged items (if you have them), and any related receipts.
Tell us - it's easy online - 24/7
You can make a claim online or over the phone on 0800 158 4091. If your home isn’t secure after a break-in, or it’s not safe to stay there, get in touch with us as soon as you can.
We respond quickly
We’ll get back to you as soon as we can to sort things out. If you make a claim online, we aim to get back to you within 2 hours 3.
More insurance
Are you a landlord, renting your home, or looking for buildings only or contents only cover? Then AvivaPlus isn't right for you. Instead take a look at how we could help:
Home tips
News, and tips from our experts.
Home-viewing checklist
From damp patches to cracks in the walls, what to look out for when you’re out viewing homes.
House buying checklist
Childproofing your home
Take a look at our tips for keeping toddlers and little ones safe from household hazards.
Childproof your home
Moving house
Take a look at our checklist to help you manage every step of the move to your new home.
Moving home checklist
Insurance for first-time buyers
Our guide to insurance for first-time buyers including buildings, contents and life insurance.
First-time buyers' guide
Making home improvements
Take a look at our tips to getting started with home renovations and decorations.
Making home improvements
Need help? Ask our chatbot
Get in touch
Monday to Friday: 8:00am to 8:00pm
Saturday: 8:30am to 5:00pm
Sunday & Bank Holidays: 10:00am to 4:00pm
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of five years. Calls to 0800 numbers from UK landlines and mobiles are free.