We’ll be working on our systems this weekend – so if you’re looking to get a quote or use MyAviva, you’ll need to do so before 6pm on Saturday. We’ll still be available for new claims and we’ll be back online by midday Sunday.
Cover for your buildings and contents
Starting from only £99, our Home Insurance protects both your home inside and out – covering your building and belongings. 10% of our customers have paid this price 1.
Buildings Insurance
We’ll cover the cost of repairing damage to the structure of your property caused by water damage, fire and more.
Contents Insurance
Cover if you’re burgled or something’s damaged in a fire, with no limit to the overall amount we’ll cover your contents for 2.
Alternative accommodation
We’ll arrange and pay for accommodation if your home is damaged and can’t be lived in 3.
Plus, you can tailor your policy to suit you with add-ons like accidental damage, legal services and bicycle cover. Or, if you only need either Buildings or Contents insurance, you can choose these separately.
Your Home Insurance stories
With every new claim, there’s a story to tell. Here are some examples of how we helped people get their homes back in order.
Home Insurance
After losing many sentimental belongings in a break-in, William wasn’t looking forward to the claims process. But we were there to help when he needed us. We quickly arranged for repairs to doors and windows and settled the claim for his stolen items with understanding and speed 4.
Accidental damage optional add-on
When the shark attacked Nemo, Julie’s granddaughter came to the rescue and threw a plate at the TV screen. Julie couldn’t find her policy documents but she looked up our number and gave us a call. We settled the replacement TV claim over the phone within a few minutes. We’re pretty sure Nemo escaped 5.
What does Home Insurance cover?
Our Home Insurance includes the structure of your home with buildings cover, and your belongings with contents cover. Plus, you can tailor your policy with our optional add-ons. See the full summary of cover here.
What’s covered
Cover for your property, possessions and more.
Damage to your property and possessions
- Caused by events such as fire, theft, subsidence and flooding
- Includes damage to garages and outbuildings and their contents
Cost of alternative accommodation (including loss of rent)
- We’ll pay for accommodation if your home can’t be lived in due to damage covered by your policy
- And if you’re a landlord, we'll also cover you for any lost rent while the property is uninhabitable
Liability protection for injuries or property damage
- If you’re legally liable as the homeowner or occupier or if you’re an employer of domestic services (eg a cleaner)
What’s not covered
Unfortunately, we can’t cover everything – make sure you’re happy with what’s not covered, including:
- Wet rot, dry rot or frost damage
- Damage that’s been caused over time
- Fences, gates or hedges damaged in a storm
- Claims for poor workmanship or faulty design
Take a look at our policy wording for full details of what's not covered.
Get up to 20% off online
Take out our Home Insurance online and you could get up to 20% off the standard price 6.
Ready to get cover?
Our Home Insurance includes Buildings and Contents Insurance together, but we offer them separately too.
If you only need Buildings or Contents cover, simply select this option when you get your quote.
Policy documents for Home Insurance
Home Insurance - Important Information
PDF (134.4 KB)
Legal Services policy wording
PDF (305.0 KB)
About our insurance services to you
PDF (21.7 KB)
Home Insurance policy wording
PDF (729.5 KB)
Legal Services policy wording
PDF (305.0 KB)
Insurance product information document
PDF (77.2 KB)
Home summary of benefits
PDF (72.3 KB)
Home Emergency Cover policy
PDF (256.5 KB)
Policy add-ons
Tailor your policy with our add-ons and get extra cover for your home and belongings. See our home insurance add-ons for more details.
How our claims process works
Whatever happens, we’re here when you need us – online and over the phone.
Keep your documents handy
To make a claim, you’ll need your insurance policy number, any photos of the lost or damaged items (if you have them), and any related receipts, quotes or invoices.
Let us know
You can make a claim over the phone or online if you’re registered for MyAviva.
If there’s been an emergency, eg your home isn’t secure after a break-in or it’s not safe to stay there following damage, get in touch with us as soon as you can.
We’ll respond quickly
We’ll get back to you as soon as we can to sort things out. And if you make a claim online, we aim to get back to you within 2 hours 7.
Looking for more cover?
We’ve got a range of options to help protect what’s important to you.
Home articles
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Insurance for first-time buyers
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Making home improvements
Take a look at our tips to getting started with home renovations and decorations.
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Contact us
Still need help? Give us a call.
Monday to Friday: 8:00 20:00
Saturday: 8:30 17:00
Sunday: 10:00 16:00