Home insurance enquiries
Please choose an option
How to contact us depends on what policy you have. So that we can get you to the right place, please choose one of the options below.
Does your policy number start with MHO, CVH, or HOM?
You have Aviva Home Insurance with us – or, you are an Aviva Distinct customer.
Unless, you were previously a Barclays Home Insurance customer, and have a Flex Home or Select Home policy, visit here.
Does your policy number start with 73?
You have Aviva Online or Aviva Premium Home Insurance with us. These are self-serve online policies – visit the help centre to see FAQs or to email us.
If we have contacted you to provide us with an alternative email address, please complete our provider alternative email address form.
Do you have a Flex Home or Select Home policy?
If you were previously a Barclays Home Insurance customer, and have a Flex Home or Select Home policy – you’ll find support and useful information on our home hub.
Does your policy number start with MTH or AVP?
You have AvivaPlus Home Insurance with us.
Have you tried MyAviva?
Manage your policy on the move with MyAviva
The best way to manage your policy. Use our self-service portal to view and make changes to your policy, make new claims and check their status, and see your discounts – all in one place on the go.
Your home insurance questions answered for policies starting MHO, CVH, or HOM
For Flex Home or Select Home click here.
Before using our forms, you may be able to find the information you need faster.
Frequently asked questions
Answering your frequently asked questions about home insurance, to do with your cover, No Claim Discount (NCD), claims, managing your policy, payments and optional covers – including Accidental Damage, Protected NCD, Legal Services, Home Emergency Cover, Personal Belongings, Pedal cycles and Valuables – and more.
Does your policy number start with MHO, CVH, or HOM?
For Flex Home or Select Home click here.
We have different contact forms, depending on what you’d like to get in touch with us about.