Home insurance enquiries

How can we help you?

Please choose an option

How to contact us depends on what policy you have. So that we can get you to the right place, please choose one of the options below.

Does your policy number start with MHO, CVH or HOM?

You have Aviva Home Insurance with us.

Does your policy number start with 73?

You have Aviva Online or Aviva Premium Home Insurance with us.

These are self-serve online policies – visit the help centre to see FAQs or to email us.

Does your policy number start with MTH or AVP?

You have AvivaPlus Home Insurance with us.

Have you tried MyAviva?

A customer using their phone to access MyAviva, with MyAviva also open on their desktop in the background – in a home setting

Discover MyAviva

Depending on your policy, you might be able to make the changes yourself in MyAviva – it's quicker this way too.

Your home insurance questions answered

Before using our forms, you may be able to find the information you need faster.

Frequently asked questions

Answering your frequently asked questions about home insurance, to do with your cover, No Claim Discount (NCD), claims, managing your policy, payments and optional covers – including Accidental Damage, Protected NCD, Legal Services, Home Emergency Cover, Personal Belongings, Pedal cycles and Valuables – and more.