Contact us about health insurance
Find out how to get in touch
Coronavirus advice for our health insurance customers:
How can we help?
Select your product and find out how to get in touch.
Health insurance
Manage your policy online
- View your policy information and cover details
- Keep track of your outpatient and excess benefits
- Get access to helplines and contact information
- See our hospital list
- Make a claim or update us on an existing claim*
Customer service
Monday to Friday: 8:30am - 6:30pm
Saturday: 9:00am - 1:00pm
Sunday: Closed
Claims
Phoning in the UK
International assistance line
Monday to Friday: 8:30am - 6:30pm
Saturday: 9:00am - 1:00pm
Sunday: Closed
Live Chat available
Monday to Friday 08:00-20:00
Saturday 08:00-13:00
You can also make a claim online.
Quotes
You can find out how to get a quote for our health insurance here.
Cancer Essentials
Manage your policy online
You can only manage your Cancer Essentials policy online, where you can:
- Make amends to your policy
- Make a claim and view its status
- Get answers to common questions about your policy
Physio Essentials
Manage your policy online
You can only manage your Physio Essentials policy online, where you can:
- Make amends to your policy
- Make a claim and view its status
- Get answers to common questions about your policy
International health insurance
We’ve withdrawn from the international private medical insurance market.
If you had a policy with us and need to make a claim, or any information about your cover, please contact us:
Email us: internationalhealth@aviva.com
Write to us:
Aviva Health UK Ltd
International Claims (Dept 14)
Chilworth House
Hampshire Corporate Park
Templars Way
Eastleigh
Hampshire
SO53 3RY
United Kingdom
Haven't found what you're looking for?
See our contact us page for a full directory.
Other reasons to get in touch
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Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.