Contact us about health insurance

Find out how to get in touch

Coronavirus advice for our health insurance customers:

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How can we help?

Select your product and find out how to get in touch.

Health insurance

Manage your policy online

  • View your policy information and cover details
  • Keep track of your outpatient and excess benefits
  • Get access to helplines and contact information
  • See our hospital list
  • Make a claim or update us on an existing claim*
*Claims capability may vary depending on the benefit selected

Customer service

0800 068 3827

Monday to Friday: 9:00am - 5:00pm

Saturday and Sunday: Closed


Claims

Phoning in the UK

0800 068 5821

International assistance line

+44 238 124 7290

Monday to Friday: 9:00am - 8:00pm

Saturday: 9:00am - 4:00pm

Sunday: 10:00am - 3:00pm

You can also make a claim online.


Quotes

We’re working hard to be here for our customers and protect our colleagues at this difficult time. This means that, right now, we can’t offer quotes for new health insurance policies, if you’re buying direct with us. We’ll be back up and running as soon as we can.

Cancer Essentials

Manage your policy online

You can only manage your Cancer Essentials policy online, where you can:

  • Make amends to your policy
  • Make a claim and view its status
  • Get answers to common questions about your policy
     

Physio Essentials

Manage your policy online

You can only manage your Physio Essentials policy online, where you can:

  • Make amends to your policy
  • Make a claim and view its status
  • Get answers to common questions about your policy
     

International health insurance

We’ve withdrawn from the international private medical insurance market.

If you had a policy with us and need to make a claim, or any information about your cover, please contact us:

Email us: internationalhealth@aviva.com

Write to us:

Aviva Health UK Ltd
International Claims (Dept 14)
Chilworth House
Hampshire Corporate Park
Templars Way
Eastleigh
Hampshire
SO53 3RY
United Kingdom

 

 

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Important information

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.