Contact us about health insurance

Find out how to get in touch

How can we help?

Select your product and find out how to get in touch.

Private Health Insurance

Manage your policy online

  • View your policy information and cover details
  • Keep track of your outpatient and excess benefits
  • Get access to helplines and contact information
  • See our hospital list
  • Make a claim or update us on an existing claim*
*Claims capability may vary depending on the benefit selected

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Customer service

0800 068 3827

Monday to Thursday: 8:30am - 8:00pm

Friday: 8:30am - 6:00pm

Saturday: 9:00am - 1:00pm

Claims

0800 068 5821

Monday to Friday: 8:00am - 8:00pm

Saturday: 8:00am - 1:00pm

Sunday and bank holidays: Closed

You can also make a claim online

Quotes

0800 404 6531

Monday to Friday: 9:00am - 5:00pm

Weekends and bank holidays: Closed

You can also get a quote online or retrieve an existing quote

Cancer Essentials

Manage your policy online

You can only manage your Cancer Essentials policy online, where you can:

  • Make amends to your policy
  • Make a claim and view its status
  • Get answers to common questions about your policy
     

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Physio Essentials

Manage your policy online

You can only manage your Physio Essentials policy online, where you can:

  • Make amends to your policy
  • Make a claim and view its status
  • Get answers to common questions about your policy
     

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International Health Insurance

We’ve withdrawn from the international private medical insurance market.

If you had a policy with us and need to make a claim, or any information about your cover, please contact us:

Email us: internationalhealth@aviva.com

Write to us:

Aviva Health UK Ltd
International Claims (Dept 14)
Chilworth House
Hampshire Corporate Park
Templars Way
Eastleigh
Hampshire
SO53 3RY
United Kingdom

 

 

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Important information

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.