Contact us about health insurance
Find out how to get in touch
How can we help?
Select your product and find out how to get in touch.
Private Health Insurance
Manage your policy online
- View your policy information and cover details
- Keep track of your outpatient and excess benefits
- Get access to helplines and contact information
- See our hospital list
- Make a claim or update us on an existing claim*
Customer service
Monday to Thursday: 8:30am - 8:00pm
Friday: 8:30am - 6:00pm
Saturday: 9:00am - 1:00pm
Claims
Monday to Friday: 8:00am - 8:00pm
Saturday: 8:00am - 1:00pm
Sunday and bank holidays: Closed
You can also make a claim online
You can also get a quote online or retrieve an existing quote
Cancer Essentials
Manage your policy online
You can only manage your Cancer Essentials policy online, where you can:
- Make amends to your policy
- Make a claim and view its status
- Get answers to common questions about your policy
Physio Essentials
Manage your policy online
You can only manage your Physio Essentials policy online, where you can:
- Make amends to your policy
- Make a claim and view its status
- Get answers to common questions about your policy
International Health Insurance
Customer service
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Haven't found what you're looking for?
See our contact us page for a full directory.
Other reasons to get in touch
Find out more about working with us, plus how to get in touch if you’ve got a media enquiry.
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Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of five years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.