How can we help?
Select your product and find out how to get in touch.
Health insurance
Manage your policy online
- View your policy information and cover details
- Keep track of your outpatient and excess benefits
- Get access to helplines and contact information
- See our hospital list
- Make a claim or update us on an existing claim*
Health insurance customer service
Monday to Friday: 8:00am - 6:30pm
Saturday: 9:00am - 1:00pm
Sunday: Closed
Health insurance claims (UK)
Health insurance overseas emergency assistance line
Monday to Friday: 8:00am - 6:30pm
Saturday: 9:00am - 1:00pm
Sunday: Closed
Live Chat available
Monday to Friday 8:00am - 8:00pm
Saturday 9:00am - 1:00pm
You can also make a claim online.
Quotes
You can find out how to get a quote for our health insurance here.
Cancer Essentials
Manage your policy online
You can only manage your Cancer Essentials policy online, where you can:
- Make amends to your policy
- Make a claim and view its status
- Get answers to common questions about your policy
Physio Essentials
Manage your policy online
You can only manage your Physio Essentials policy online, where you can:
- Make amends to your policy
- Make a claim and view its status
- Get answers to common questions about your policy
International health insurance
We’ve withdrawn from the international private medical insurance market.
If you had a policy with us and need to make a claim, or any information about your cover, please contact us:
Email us: internationalhealth@aviva.com
Write to us:
Aviva Health UK Ltd
International Claims (Dept 14)
Chilworth House
Hampshire Corporate Park
Templars Way
Eastleigh
Hampshire
SO53 3RY
United Kingdom
Haven't found what you're looking for?
See our contact us page for a full directory.
Other reasons to get in touch
Find out more about working with us, plus how to get in touch if you’ve got a media enquiry.
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Important information
For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free.