Contact us about health insurance
Find out how to get in touch
Discover Coronavirus advice for our health insurance customers:
How can we help?
Select your product and find out how to get in touch.
Health insurance
Manage your policy online
- View your policy information and cover details
- Keep track of your outpatient and excess benefits
- Get access to helplines and contact information
- See our hospital list
- Make a claim or update us on an existing claim*
Health insurance customer service
Monday to Friday: 8:00am - 6:30pm
Saturday: 9:00am - 1:00pm
Sunday: Closed
Health insurance claims (UK)
Health insurance overseas emergency assistance line
Monday to Friday: 8:00am - 6:30pm
Saturday: 9:00am - 1:00pm
Sunday: Closed
Live Chat available
Monday to Friday 8:00am - 8:00pm
Saturday 9:00am - 1:00pm
You can also make a claim online.
Quotes
You can find out how to get a quote for our health insurance here.
Cancer Essentials
Manage your policy online
You can only manage your Cancer Essentials policy online, where you can:
- Make amends to your policy
- Make a claim and view its status
- Get answers to common questions about your policy
Physio Essentials
Manage your policy online
You can only manage your Physio Essentials policy online, where you can:
- Make amends to your policy
- Make a claim and view its status
- Get answers to common questions about your policy
International health insurance
We’ve withdrawn from the international private medical insurance market.
If you had a policy with us and need to make a claim, or any information about your cover, please contact us:
Email us: internationalhealth@aviva.com
Write to us:
Aviva Health UK Ltd
International Claims (Dept 14)
Chilworth House
Hampshire Corporate Park
Templars Way
Eastleigh
Hampshire
SO53 3RY
United Kingdom
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Other reasons to get in touch
Find out more about working with us, plus how to get in touch if you’ve got a media enquiry.
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Important information
For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free.