Private health insurance customers
If you’re a private health insurance customer, or have private medical insurance with your company, you can log in to MyAviva. On MyAviva you can view your policy details and important documents, change your email address and access exclusive offers.
Policies not on MyAviva
If your health insurance product is not available on MyAviva, you can find out how to make changes and manage your policy here.
Physio Essentials or Cancer Essentials
Here you’ll find the details of your Essentials policy – documents, contact details and information about making a claim. You will need your email address and password to log in.
My Health Cash Plan
Helping you cover the costs of routine healthcare, with the flexibility over how you take your benefits. Find out more information on your policy, how to claim or get in touch here.
Features of your policy
Our customers have access to some great services and benefits through holding a health insurance policy with us.
Sign up to our online programme using code MHC32 and tell us about your health and lifestyle choices. We’ll give you a score and personalised health advice.
Update your score between month 6 and month 9 of your policy year to earn up to 15% off your renewal premium.
Our stress counselling helpline is free to use for Healthier Solutions customers day and night, all year round.
Call 0800 092 3189 for a confidential chat with a trained counsellor (available to members aged 16 or over).
Health insurance documents
Healthier Solutions Insurance Product Information Document, from October 2018
Healthier Solutions terms and conditions, from October 2018
Healthier Solutions Insurance Product Information Document, before October 2018
Healthier Solutions terms and conditions, before October 2018
Looking for something else?
There are other ways to get the support you need.
For our joint protection, telephone calls may be monitored and will be recorded and saved for a minimum of five years. Calls to 0800 numbers from UK landlines and mobiles are free.