Manage your policy
If you have a Speedy Diagnostics policy, it's there for you to access diagnostic tests quickly, with appointments at times to suit you. We no longer offer Speedy Diagnostics to new customers, but you can still manage your policy and make a claim as usual.
How to make a claim
We want to make sure things go smoothly if you need to make a claim.
See your GP
First, see your GP. If you’re referred for tests or consultations, tell your GP that you have insurance with us as the costs could be covered by your policy. If you arrange appointments before contacting us, we may not be able to approve a claim.
Call us on 0800 158 3333 to start your claim (Monday to Friday 8:00am – 8:00pm, Saturday 8:00am – 1:00pm). We’ll ask you for your personal details, your symptoms and any information or referrals from your GP.
Book your diagnostic tests
We’ll let you know the facilities and specialists covered by your policy. You can also download and view the list below. We can settle most bills directly with a hospital and many specialists send their bills straight to us.
Haven’t found what you’re looking for?
See our managing your health policies page for more options.
Need some help?
Give us a call
Monday to Thursday: 8:30am - 8:00pm
Friday: 8:30am - 6:00pm
Saturday: 9:00am - 1:00pm
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of five years. Calls to 0800 numbers from UK landlines and mobiles are free.