Manage your policy

If you have a Speedy Diagnostics policy, you can access diagnostic tests quickly, with appointments at times that suit you.

How to make a claim

We'll make sure things go smoothly if you need to make a claim.

Step 1

See your GP

See your GP if you're feeling unwell. If they refer you for tests or consultations, tell them you've got insurance with us, as the costs could be covered by your policy. It's simpler to ask your GP for an open referral, so we can help find the best medical facility and consultant that's covered by your policy. If you arrange appointments before contacting us, we may not be able to approve a claim.

Step 2

Contact us

Call us on 0800 158 3333^ to start your claim (Monday to Friday 8:00am – 6:30pm, Saturday 9:00am – 1:00pm). We’ll ask you for your personal details, policy number, your symptoms and any information or referrals from your GP.

Step 3

Book your diagnostic tests

We’ll let you know the facilities and specialists covered by your policy. You can also download and view the list below. We can settle most bills directly with a hospital and many specialists send their bills straight to us. 

Haven’t found what you’re looking for?

See our managing your health policies page for more options.

Need some help?

Give us a call

0800 015 1013

Monday to Thursday: 8:00am - 6:30pm

Saturday: 9:00am - 1:00pm

Calls may be monitored or recorded. Calls to 0800 numbers from UK landlines and mobiles are free.