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Home
Customer service
Monday to Friday: 8:00am - 8:00pm
Saturday: 8:30am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
New claims
Lines open 24 hours a day
You can also make a claim online
Quotes
Monday to Friday: 8:00am - 8:00pm
Saturday: 8:30am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
You can also get a quote online or retrieve an existing quote
Home Emergency Cover
Customer service
Monday to Friday: 8:00am - 8:00pm
Saturday: 8:30am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
Claims
Lines are open 24 hours a day
Heating and Boiler Cover
Emergency claims
Lines are open 24 hours a day
National Gas Emergency Service
Lines open 24 hours a day
If you suspect a gas leak, call the National Gas Emergency Service as soon as possible.
Customer service
Monday to Friday: 8:00am - 8:00pm
Saturday: 8:00am - 4:00pm
Sunday and bank holidays: 10:00am - 4:00pm
Quotes
Monday to Friday: 8:00am - 8:00pm
Saturday: 8:00am - 4:00pm
Sunday and bank holidays: 10:00am - 4:00pm
You can also get a quote online
Private Clients Home
Customer service and new quotes
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Claims UK
Lines are open 24 hours a day
Claims abroad
Lines are open 24 hours a day
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Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.