Contact us about your home insurance
Get support with your home insurance right away
- Our online assistant is the quickest way to get in touch
- It can answer questions about your policy
- If you need to call, it points you to the right phone number
For the best way to get in touch, choose from the options below
The best way to contact us depends on what policy you have. So that we can get you to the right place, please choose one of the following options.
Does your policy number start with MHO, CVH, or HOM?
Or does your quote reference start QTE?
You have Aviva Home Insurance with us – or, you are an Aviva Distinct customer.
Unless, you were previously a Barclays Home Insurance customer, and have a Flex Home or Select Home policy, visit here.
Does your policy number start with 73?
Or does your quote reference start AOQ?
You have Aviva Online or Aviva Premium Home Insurance with us. These policies are self-serve online, visit the help centre to see FAQs or to email us.
If we have contacted you to provide us with an alternative email address, please complete our provider alternative email address form.
Do you have a Flex Home or Select Home policy?
If you were previously a Barclays Home Insurance customer, and have a Flex Home or Select Home policy – you’ll find support and useful information on our home hub.
Does your policy number start with MTH or AVP?
You have AvivaPlus Home Insurance with us. If you can’t make the change you need in MyAviva, it’s quick and easy to use one of our online request and enquiry forms instead.
Just a hop, skip and tap to where you want to go
Contact details for policy numbers starting with MHO, CVH, or HOM
Or Aviva Distinct Customers or if you have a Quote starting with QTE.
If you have a Flex Home or Select Home policy, visit here.
Manage your policy on the move with MyAviva
The best way to manage your policy. Use our self-service portal to view and make changes to your policy, make new claims and check their status, and see your discounts – all in one place on the go.
Just a hop, skip and tap to where you want to go
View online options and contact us details
Manage your policy online with MyAviva
The fastest way to make a change to your policy. Use our self-service portal to:
- View and make changes to your policy
- Make new claims and check their status
- See your discounts
Make a request about your cover online
If you have a question about your policy, you can contact us by email and we’ll get back to you.
If your policy number starts with 73, you have an Aviva Online or Aviva Premium policy. Please visit the help centre instead.
Home Insurance
Home Emergency Cover
Aviva Distinct
How to find discounts and offers worth grabbing on to
Drop in to MyAviva
Logging in to MyAviva, your secure online account, opens the door to the latest discounts and offers available to you.
Tap open the app
The simplest way to stay close to your policy info, and any offers or discounts, is to get the MyAviva app on your phone.
Home insurance FAQs
More on protecting your abode (humble or not)
Fires: the hot topic you can't ignore!
Keep yourself safe around bonfires and BBQs, and learn more about fire safety at home
Making a house a home
Protecting your homely items
Dealing with frozen and burst pipes
Burst pipes cause misery for homeowners. Find out how to prepare your pipes for plunging temperatures and what to do if you’re too late.
The process of buying a house
Saving for your first home? Then you need to know just how much it really costs to make sure you're saving enough to get on the property ladder.
Home-viewing checklist
From damp patches to cracks in the walls, what to look out for when you’re out viewing homes.
What is accidental damage insurance?
While household hiccups are common, it doesn’t mean they’re not a hassle. Keep stress levels down is to restore normality as quickly as possible.
Which alarm system should you get for your home?
Having a burglar alarm fitted in your home is one way to protect what matters most to you.
How to identify – and get rid of – pests in your home
Find out how to keep rats, mice and insects from your home.
Escape of water – how to protect your home
One of the most common home insurance claims is for escape of water, but what’s covered when you make a claim?
What types of home insurance are out there?
Trying to decide which type of home insurance works best for you is frustrating, but with cover especially tailored for everyone, you can rest easy on your sofa.
What’s the difference between buildings and contents insurance?
It may be tempting to gamble on home insurance, but is it wise to risk your house or possessions? If you do play safe, what type of cover should you choose?
What does home insurance cover?
Your home is probably the most expensive purchase you'll ever make, and home insurance gives you peace of mind that if something goes wrong.
Insuring your holiday home
Be it for business or pleasure, your holiday home will need specialist insurance. Find out how you can rest easy with the right insurance cover here.
The true cost of buying a house
Saving for your first home? Then you need to know just how much it really costs to make sure you're saving enough to get on the property ladder.
Insurance for first-time buyers
Our guide to insurance for first-time buyers including buildings, contents and life insurance.
Making home improvements
Take a look at our tips to getting started with home renovations and decorations.
Important information
For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.