Contact us about Home Insurance

Find out how to get in touch

Please choose an option

The best way to contact us depends on what policy you have. So that we can get you to the right place, please choose one of the options below.

Does your policy number start with letters, for example MHO?

Or does your quote reference start QTE or AVP?

Or are you an Aviva Distinct, or do you have Heating and Boiler cover?

Does your policy number start with 73?

Or does your quote reference start AOQ?

Aviva Online and Aviva Premium policies are self-serve online, visit the help centre to see FAQs or to email us.

Discover MyAviva

Register or log into your MyAviva account to get secure access to your insurance, savings or investments.

Can't see your policy?

Try the MyAviva app

Log into MyAviva Register

Does your policy number start with letters, for example MHO?

We have different contact forms and contact numbers, depending on what you'd like to get in touch with us about. Opening the link below will show all your options.

Manage your policy online with MyAviva

The fastest way to make a change to your policy. Use our self-service portal to:

  • View and make changes to your policy
  • Make new claims and check their status
  • See your discounts.

Make a request about your cover online

If you have a question about your policy, you can contact us by email and we’ll get back to you.

If your policy number starts with 73, you have an Aviva Online or Aviva Premium policy. Please visit the help centre instead.

View contact details

Still need help? Ask our chatbot

Find contact details for a different product

Our contact us page tells you how to get in touch depending on what product you have.

Important information

^ For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.