If you have a question about your policy, you can contact us by email and we’ll get back to you.
Manage your policy online
- View and make changes to your policy
- Provide proof of no claims discount
- Make new claims and check their status
- Already a customer? Get a discounted quote
Home insurance customer service
Monday to Friday: 8:00am - 8:00pm
Saturday: 8:30am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
Please note: our opening hours may vary in the days and weeks ahead.
Home insurance emergency claims
New home insurance emergency claims only
Lines open 24 hours a day
Home Emergency Cover
Heating and Boiler Cover
If you suspect a gas leak, call the National Gas Emergency Service as soon as possible.
Private Clients Home
Haven't found what you're looking for?
See our contact us page for a full directory.
Other reasons to get in touch
Find out more about working with us, plus how to get in touch if you’ve got a media enquiry.
Still need help? Ask our chatbot.
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.