For the best way to get in touch, choose from the options below
The best way to contact us depends on what policy you have. So that we can get you to the right place, please choose one of the following options.
Does your policy number start with MHO, CVH, or HOM?
Or does your quote reference start QTE?
You have Aviva Home Insurance with us – or, you are an Aviva Distinct customer.
Unless, you were previously a Barclays Home Insurance customer, and have a Flex Home or Select Home policy, visit here.
Does your policy number start with 73?
Or does your quote reference start AOQ?
You have Aviva Online or Aviva Premium Home Insurance with us. These policies are self-serve online, visit the help centre to see FAQs or to email us.
If we have contacted you to provide us with an alternative email address, please complete our provider alternative email address form.
Do you have a Flex Home or Select Home policy?
If you were previously a Barclays Home Insurance customer, and have a Flex Home or Select Home policy – you’ll find support and useful information on our home hub.
Does your policy number start with MTH or AVP?
You have AvivaPlus Home Insurance with us. If you can’t make the change you need in MyAviva, it’s quick and easy to use one of our online request and enquiry forms instead.
Contact details for policy numbers starting with MHO, CVH, or HOM
Or Aviva Distinct Customers or if you have a Quote starting with QTE.
If you have a Flex Home or Select Home policy, visit here.
Manage your policy on the move with MyAviva
The best way to manage your policy. Use our self-service portal to view and make changes to your policy, make new claims and check their status, and see your discounts – all in one place on the go.
View online options and contact us details
Manage your policy online with MyAviva
The fastest way to make a change to your policy. Use our self-service portal to:
- View and make changes to your policy
- Make new claims and check their status
- See your discounts
Make a request about your cover online
If you have a question about your policy, you can contact us by email and we’ll get back to you.
If your policy number starts with 73, you have an Aviva Online or Aviva Premium policy. Please visit the help centre instead.
Home Emergency Cover
How to find discounts and offers worth grabbing on to
Home insurance FAQs
More on protecting your abode (humble or not)
For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.