Contact us about Home Insurance
Find out how to get in touch
The coronavirus is having a huge impact on our call centres
Email enquiries
If you have a question about your policy, you can contact us by email and we’ll get back to you.
Home
Emergency claims
Due to the coronavirus we have reduced capacity in our offices. We can now only deal with emergency claims by phone.
If your claim is not an emergency, please make a claim online or contact us by email.
New emergency claims only
Lines open 24 hours a day
Quotes
Due to high call volumes, if you are able to, please get a quote online or retrieve an existing quote online.
Monday to Friday: 8:00am - 8:00pm
Saturday: 8:30am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
Please note: our opening hours may vary in the days and weeks ahead.
Home Emergency Cover
Claims
Lines are open 24 hours a day
Heating and Boiler Cover
Emergency claims
Lines are open 24 hours a day
National Gas Emergency Service
Lines open 24 hours a day
If you suspect a gas leak, call the National Gas Emergency Service as soon as possible.
Customer service
Monday to Friday: 8:00am - 8:00pm
Saturday: 8:00am - 4:00pm
Sunday and bank holidays: 10:00am - 4:00pm
Quotes
Monday to Friday: 8:00am - 8:00pm
Saturday: 8:00am - 4:00pm
Sunday and bank holidays: 10:00am - 4:00pm
You can also get a quote online
Private Clients Home
Customer service and new quotes
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Claims UK
Lines are open 24 hours a day
Claims abroad
Lines are open 24 hours a day
Haven't found what you're looking for?
See our contact us page for a full directory.
Other reasons to get in touch
Find out more about working with us, plus how to get in touch if you’ve got a media enquiry.
Still need help? Ask our chatbot.
Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.