Contact us about Home Insurance

Find out how to get in touch

The coronavirus is having a huge impact on our call centres

If you can, please manage your policy in MyAviva or email us.


Email enquiries

Due to high call volumes, if you are able to, please email us.

Home

Manage your policy online

  • View and make changes to your policy
  • Provide proof of no claims discount
  • Make new claims and check their status
  • Already a customer? Get a discounted quote
     

Customer service

Due to high call volumes, if you are able to, please manage your policy in MyAviva or email us.

Monday to Friday: 8:00am - 8:00pm

Saturday: 8:30am - 5:00pm

Sunday and bank holidays: 10:00am - 4:00pm

Please note: our opening hours may vary in the days and weeks ahead.

Alternatively, you can contact us through:

Facebook @AvivaUK

Twitter @AvivaUK


Emergency claims

Due to the coronavirus we have reduced capacity in our offices. We can now only deal with emergency claims by phone.

If your claim is not an emergency, please make a claim online or contact us by email.

New emergency claims only

0345 030 6945

Lines open 24 hours a day

 

Existing claims

LiveChat is available 7 days a week: 8:00am – 6:00pm, or please email us.


Quotes

Due to high call volumes, if you are able to, please get a quote online or retrieve an existing quote online.

Monday to Friday: 8:00am - 8:00pm

Saturday: 8:30am - 5:00pm

Sunday and bank holidays: 10:00am - 4:00pm

Please note: our opening hours may vary in the days and weeks ahead.

Home Emergency Cover

Customer service

Due to high call volumes, if you are able to, please manage your policy in MyAviva or email us.

Monday to Friday: 8:00am - 8:00pm

Saturday: 8:30am - 5:00pm

Sunday and bank holidays: 10:00am - 4:00pm

Please note: our opening hours may vary in the days and weeks ahead.


Claims

0345 300 3346

Lines are open 24 hours a day

Heating and Boiler Cover

Emergency claims

0345 030 7310

Lines are open 24 hours a day


National Gas Emergency Service

0800 111 999

Lines open 24 hours a day

If you suspect a gas leak, call the National Gas Emergency Service as soon as possible.


Customer service

0345 030 7303

Monday to Friday: 8:00am - 8:00pm

Saturday: 8:00am - 4:00pm

Sunday and bank holidays: 10:00am - 4:00pm


Monday to Friday: 8:00am - 8:00pm

Saturday: 8:00am - 4:00pm

Sunday and bank holidays: 10:00am - 4:00pm

You can also get a quote online

Private Clients Home

Customer service and new quotes

0800 068 7005

Monday to Friday: 9:00am - 5:00pm

Weekends and bank holidays: Closed


Claims UK

0800 051 1750

Lines are open 24 hours a day

Claims abroad

+44 1603 208 091

Lines are open 24 hours a day

Haven't found what you're looking for?

See our contact us page for a full directory.

Still need help? Ask our chatbot.

Important information

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.