Contact us about Home Insurance

Find out how to get in touch

The coronavirus is having a huge impact on our call centres

If you can, please manage your policy in MyAviva or email us.

Email enquiries

If you have a question about your policy, you can contact us by email and we’ll get back to you.

Use our form

Home insurance

Manage your policy online

  • View and make changes to your policy
  • Provide proof of no claims discount
  • Make new claims and check their status
  • Already a customer? Get a discounted quote
     

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Due to high call volumes, if you are able to, please manage your policy in MyAviva or email us.

Home insurance customer service

0345 030 7078

Monday to Friday: 8:00am - 8:00pm

Saturday: 8:30am - 5:00pm

Sunday and bank holidays: 10:00am - 4:00pm

Please note: our opening hours may vary in the days and weeks ahead.

Alternatively, you can contact us through:

Facebook @AvivaUK

Twitter @AvivaUK

Home insurance emergency claims

Due to the coronavirus we have reduced capacity in our offices. We can now only deal with emergency claims by phone.

If your claim is not an emergency, please make a claim online or contact us by email.

New home insurance emergency claims only

0345 030 6945

Lines open 24 hours a day

 

Existing home insurance claims

LiveChat is available 7 days a week: 8:00am – 6:00pm, or please email us.

Due to high call volumes, if you are able to, please get a quote online or retrieve an existing quote online.

Home insurance quotes

0800 015 4715

Monday to Friday: 8:00am - 8:00pm

Saturday: 8:30am - 5:00pm

Sunday and bank holidays: 10:00am - 4:00pm

Please note: our opening hours may vary in the days and weeks ahead.

Home Emergency Cover

Due to high call volumes, if you are able to, please manage your policy in MyAviva or email us.

Home emergency cover customer service

0800 056 3392

Monday to Friday: 8:00am - 8:00pm

Saturday: 8:30am - 5:00pm

Sunday and bank holidays: 10:00am - 4:00pm

Please note: our opening hours may vary in the days and weeks ahead.

Home emergency cover claims

0345 300 3346

Lines are open 24 hours a day

Heating and Boiler Cover

Heating and boiler cover emergency claims

0345 030 7310

Lines are open 24 hours a day

National Gas Emergency Service

0800 111 999

Lines open 24 hours a day

If you suspect a gas leak, call the National Gas Emergency Service as soon as possible.

Heating and boiler cover customer service

0345 030 7303

Monday to Friday: 8:00am - 8:00pm

Saturday: 8:00am - 4:00pm

Sunday and bank holidays: 10:00am - 4:00pm

Private Clients Home

Private clients home insurance customer service and new quotes

0800 068 7005

Monday to Friday: 9:00am - 5:00pm

Weekends and bank holidays: Closed

Private clients home insurance claims UK

0800 051 1750

Lines are open 24 hours a day

Private clients home insurance claims abroad

+44 1603 208 091

Lines are open 24 hours a day

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Important information

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.