Home insurance general enquiries

Complete the form to tell us how we can help

We typically reply within 24 hours but if your required change is more urgent, you may be able to complete your policy change immediately via MyAviva.

Aviva Online and Aviva Premium customers

If your policy number starts with ‘72’ or ‘73’, please visit Aviva Online and Aviva Premium help and support instead of using the form below.

Important information

If you are requesting changes to your policy and there is an additional premium due, we will reply by email with a quote. We aim to do this within 24 hours. No changes generating an additional premium will be made to your policy, until you reply accepting the quote and confirming you want to proceed.

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Policyholder's details

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Requester details

If you are the policyholder please leave this section blank and skip to "Tell us details about your request".

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Tell us details about your request

Provide us with as much information you can so that we can effectively respond to your enquiry.

Do you need extra support managing your policy right now? Or do you think you will soon? (optional)

This could be because of something like a health issue, a death in the family, or difficulty reading. If you tell us here, we’ll do our best to help.

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