Make a health insurance claim

Our team of experts is here to help

Get your claim started

It’s easy to get treatment, consultations and access to a wide range of private hospitals through your health insurance. Please take a few moments to find out how best to get in touch and how the process works.

How to get in touch

You can make a claim quickly online using MyAviva or over the phone.

Claim online

Just log in or register to MyAviva to make and manage your claim, or to ask a question using our live chat.

Claim over the phone

Phoning in the UK

0800 068 5821

International assistance line

+44 238 124 7290

Monday to Friday: 8:00am - 6:30pm

Saturday: 9:00am - 1:00pm

How it works

We’ve made it quick and easy to make a health claim.

Step 1

Visit your GP

See your GP as normal if you’re feeling unwell. If they want you to see a medical professional, tell them you’ve got health insurance with us. They’ll give you the referral details.

Step 2

Make a claim

Get in touch and let us know your symptoms and what you’ve been referred for. If you’ve got your policy number to hand that helps, but we can start your claim without it. 

Step 3

We’ll pay the bill

Once we’ve approved your claim, you’ll get the private treatment you need. We’ll settle all eligible bills directly, so that you can concentrate on getting better. You can also check the status of any payments by logging in to MyAviva.

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Important information

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. You may be charged for calling outside of the UK.