Make a health insurance claim

We're here to help

Get your claim started

If you need to make a claim on your health insurance, here's how to get in touch – and what happens next.

How to get in touch

You can make a claim quickly online using MyAviva or over the phone.

Make a claim online

Use your secure MyAviva account to make a claim, or to ask a question using our live chat.


Make a claim by phone

Phoning in the UK

0800 068 5821

International assistance line

+44 238 124 7290

Monday to Friday: 8:00am - 6:30pm

Saturday: 9:00am - 1:00pm

Sunday: Closed

Calls may be monitored or recorded. Calls to 0800 numbers from UK landlines and mobiles are free.

How it works

We’ve made it quick and easy to make a health claim.

Step 1

Visit your GP

See your GP if you're feeling unwell. If they want you to see a medical professional, tell them you've got health insurance with us. It's simpler to ask your GP for an open referral, so we can help find the best medical facility and consultant covered by your policy. If you choose the Expert Select hospital option, you'll need to ask for an open referral.

Step 2

Make a claim

You can make a claim quickly online using MyAviva or over the phone. We'll just need to know your symptoms, when they started, and what you've been referred for. If we approve your claim, you'll get the private treatment you need. 

Step 3

And we’ll pay for treatment

After you've received any eligibile treatment, send us your invoices. We settle most bills directly with the hospital or specialist, but we'll contact you if you need to pay any part of an invoice – for example, if you have an excess.

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