How can we help?
Select your product and find out how to get in touch.
Aviva Stocks & Shares ISA
You may need your policy number if you’ve never accessed your account before.
Bought your policy with another provider? You can also find contact details here.
Aviva Stocks & Shares ISA customer service
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday Closed
Alternatively, you can email us and we’ll get back to you as soon as we can: myinvestmentportfolio@aviva.com
Telephone calls may be monitored and will be recorded and saved for at least five years. Calls to 0800 numbers from UK landlines and mobiles are free.
Aviva Investment Account
You may need your policy number if you’ve never accessed your account before.
Bought your policy with another provider? You can also find contact details here.
Aviva Investment Account customer service
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday Closed
Alternatively, you can email us and we’ll get back to you as soon as we can: myinvestmentportfolio@aviva.com
Telephone calls may be monitored and will be recorded and saved for at least five years. Calls to 0800 numbers from UK landlines and mobiles are free.
Aviva Investors ISA and Collective Investments
Aviva Investor ISA and Collective Investment customer service
Monday to Friday: 8:30am - 5:30pm
Weekends and bank holidays: Closed
NOTE: You may have invested directly with Aviva Investors in an ISA or collective investment (OEIC / ICVC or Unit Trust). Aviva Investors client reference numbers are in the format 0000xxxxxx, where x represents numbers. More details on Aviva Investors products, including contact details, can be found on the Aviva Investors website.
Investment bonds
If your enquiry relates to one of the subjects below, please expand to see more information. Otherwise, you can:
Surrendering your bond and frequently asked questions
Value – fund performance and switching
Understanding tax
Obtain a copy of your documents
Servicing agent and LOA requirements
Trust, POA and deed of assignment
Discover MyAviva
Try the MyAviva app where you can do things like:

Investment bonds are a medium to long-term investment, letting you invest in a mixture of investment funds that are managed by professional investment managers. Our bonds don’t have an end date, so you can stay invested in them for as long as you like. Remember, the value of investments can go down as well as up and you may get back less than you’ve invested.
What you can do
You’ve got various options for managing your bond so it can adapt to any changes in the way you want your money to work.
Get a valuation
Invest more
Change your investment funds
Take money out
Find your policy documents

Yearly statement
Each year, on the anniversary of when you took out your bond, we’ll send a statement that shows the value of your bond and which funds it invests in.

With-profits announcement
If you're invested in one of our With-profits funds, you can visit our announcements page to find out about our bonus announcements and fund news.

Guaranteed fund fifth anniversary
Our guaranteed funds last for 5 years. We’ll write to you 3 months before the end date to explain your options and next steps. You can find out more on our guaranteed selection funds page.
Investment bond customer service
Monday to Friday: 8:00am - 6:00pm
Saturday: Closed
Sunday and bank holidays: Closed
Write to us:
Aviva
PO Box 520
Norwich
NR1 3WG
Aviva Platform
You may need your policy number if you’ve never accessed your account before.
Bought your policy with another provider? You can also find contact details here.
Aviva platform customer service
Monday to Friday: 8:00am - 5:30pm
Weekends and bank holidays: Closed
If you have a financial adviser please contact them first.
Endowments
You may need your policy number if you’ve never accessed your account before.
Bought your policy with another provider? You can also find contact details here.
Endowments customer service
Monday to Thursday: 8:00am - 8:00pm
Friday: 8:00am - 5:30pm
Saturday: 8:30am 2:00pm
Sunday: Closed
Write to us:
Aviva
PO Box 520
Norwich
NR1 3WG
Wealthify
Wealthify customer service
Monday to Friday: 9:00am - 6:30pm
Bought your policy with another provider?
Choose from the policy providers below to find the right contact number
Friends Life
Friends Provident
AXA
Winterthur
Haven't found what you're looking for?
See our contact us page for a full directory.
Other reasons to get in touch
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Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.