Contact us about savings and investments

Find out how to get in touch

How can we help?

Select your product and find out how to get in touch.

Aviva Stocks & Shares ISA

Manage your plan online

  • Check your ISA value
  • Switch funds and see performance
  • See your transaction history
  • Make additional contributions
  • Take money out or set up an income online
     

You may need your policy number if you’ve never accessed your account before.

Bought your policy with another provider? You can also find contact details here.


Aviva Stocks & Shares ISA customer service

0800 285 1088

Monday to Friday: 8:00am - 6:00pm

Saturday and Sunday Closed

Telephone calls may be monitored and will be recorded and saved for at least five years. Calls to 0800 numbers from UK landlines and mobiles are free.

Aviva Investment Account

Manage your plan online

  • Check your account value
  • Switch funds and see performance
  • See your transaction history
  • Make additional contributions
  • Take money out or set up an income online
     

You may need your policy number if you’ve never accessed your account before.

Bought your policy with another provider? You can also find contact details here.


Aviva Investment Account customer service

0800 285 1088

Monday to Friday: 8:00am - 6:00pm

Saturday and Sunday Closed

Telephone calls may be monitored and will be recorded and saved for at least five years. Calls to 0800 numbers from UK landlines and mobiles are free.

Aviva Investors ISA and Collective Investments

Aviva Investor ISA and Collective Investment customer service

0800 051 2003

Monday to Friday: 8:30am - 5:30pm

Weekends and bank holidays: Closed

NOTE: You may have invested directly with Aviva Investors in an ISA or collective investment (OEIC / ICVC or Unit Trust). Aviva Investors client reference numbers are in the format 0000xxxxxx, where x represents numbers. More details on Aviva Investors products, including contact details, can be found on the Aviva Investors website.

Investment bonds

If your enquiry relates to one of the subjects below, please expand to see more information. Otherwise, you can:

Surrendering your bond and frequently asked questions

Value – fund performance and switching

Understanding tax

Obtain a copy of your documents

Servicing agent and LOA requirements

Trust, POA and deed of assignment

Manage your bond online

Most of our retirement products can be managed online. Use your secure online MyAviva account to update your details, check product information and policy documents, and explore great offers for other Aviva products.

Discover MyAviva

Try the MyAviva app where you can do things like:

  • Update your details and view documents
  • Control your pension funds and investments
  • Get offers and discounts on other products

Log into MyAviva Register
Person using their MyAviva app on their mobile phone, in a home setting

What is a bond?

Investment bonds are a medium to long-term investment, letting you invest in a mixture of investment funds that are managed by professional investment managers. Our bonds don’t have an end date, so you can stay invested in them for as long as you like. Remember, the value of investments can go down as well as up and you may get back less than you’ve invested.

What you can do

You’ve got various options for managing your bond so it can adapt to any changes in the way you want your money to work.

Get a valuation

Invest more

Change your investment funds

Take money out

Find your policy documents

How we keep in touch

We’ll keep you up to date so you can stay in control.

Yearly statement

Each year, on the anniversary of when you took out your bond, we’ll send a statement that shows the value of your bond and which funds it invests in.

With-profits announcement

If you're invested in one of our With-profits funds, you can visit our announcements page to find out about our bonus announcements and fund news.

Guaranteed fund fifth anniversary

Our guaranteed funds last for 5 years. We’ll write to you 3 months before the end date to explain your options and next steps. You can find out more on our guaranteed selection funds page.


Investment bond customer service

0800 404 7187

Monday to Friday: 8:00am - 6:00pm

Saturday: Closed

Sunday and bank holidays: Closed


Write to us:
Aviva
PO Box 520
Norwich
NR1 3WG

Aviva Platform

View your documents online

  • Get an online valuation
  • See all your transactions over 6 months
  • Change and top up your investment
  • Get great offers on our products
     

You may need your policy number if you’ve never accessed your account before.

Bought your policy with another provider? You can also find contact details here.


Aviva platform customer service

0800 068 2170

Monday to Friday: 8:00am - 5:30pm

Weekends and bank holidays: Closed

If you have a financial adviser please contact them first.

Endowments

Manage your plan online

  • View your endowment value
  • Get great offers on our products
     

You may need your policy number if you’ve never accessed your account before.

Bought your policy with another provider? You can also find contact details here.


Endowments customer service

0800 953 1777

Monday to Thursday: 8:00am - 8:00pm

Friday: 8:00am - 5:30pm

Saturday: 8:30am 2:00pm

Sunday: Closed


Write to us:
Aviva
PO Box 520
Norwich
NR1 3WG

Wealthify

Wealthify customer service

0800 802 1800

Monday to Friday: 9:00am - 6:30pm


Bought your policy with another provider?

Choose from the policy providers below to find the right contact number

Friends Life

Friends Provident

AXA

Winterthur

Haven't found what you're looking for?

See our contact us page for a full directory.

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Important information

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.