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Find out how to get in touch
How can we help?
Select your product and find out how to get in touch.
Aviva Stocks & Shares ISA
You may need your policy number if you’ve never accessed your account before.
Bought your policy with another provider? You can also find contact details here.
Customer service
We're sorry but we're unable to take your call right now. Due to the coronavirus outbreak, we’ve decided to close our offices to ensure the wellbeing of our employees. If you need help and support, please email us and we’ll get back to you as soon as we can. Our operators will be working during the following times:
Monday to Friday: 8:00am - 6.30pm
Saturday: 8:30am - 12:00pm
Aviva Investment Account
You may need your policy number if you’ve never accessed your account before.
Bought your policy with another provider? You can also find contact details here.
Customer service
We're sorry but we're unable to take your call right now. Due to the coronavirus outbreak, we’ve decided to close our offices to ensure the wellbeing of our employees. If you need help and support, please email us and we’ll get back to you as soon as we can. Our operators will be working during the following times:
Monday to Friday: 8:00am - 6.30pm
Saturday: 8:30am - 12:00pm
Aviva Investors ISA and Collective Investments
NOTE: You may have invested directly with Aviva Investors in an ISA or collective investment (OEIC / ICVC or Unit Trust). Aviva Investors client reference numbers are in the format 0000xxxxxx, where x represents numbers. More details on Aviva Investors products, including contact details, can be found on the Aviva Investors website.
Investment Bonds
You may need your policy number if you’ve never accessed your account before.
Bought your policy with another provider? You can also find contact details here.
Customer service
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 3:00pm
Sunday and bank holidays: Closed
Write to us:
Aviva
PO Box 520
Norwich
NR1 3WG
Aviva Platform
You may need your policy number if you’ve never accessed your account before.
Bought your policy with another provider? You can also find contact details here.
Customer services
Monday to Friday: 8:00am - 5:30pm
Weekends and bank holidays: Closed
If you have a financial adviser please contact them first.
Endowments
You may need your policy number if you’ve never accessed your account before.
Bought your policy with another provider? You can also find contact details here.
Customer service
Monday to Thursday: 8:00am - 8:00pm
Friday: 8:00am - 5:30pm
Saturday: 8:30am 2:00pm
Sunday: Closed
Write to us:
Aviva
PO Box 520
Norwich
NR1 3WG
Wealthify
Customer service
Monday to Friday: 9:00am - 6:30pm
Bought your policy with another provider?
Choose from the policy providers below to find the right contact number
Friends Life
Friends Provident
AXA
Winterthur
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See our contact us page for a full directory.
Other reasons to get in touch
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Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.