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Select your product and find out how to get in touch.
Aviva Stocks & Shares ISA
You may need your policy number if you’ve never accessed your account before.
Bought your policy with another provider? You can also find contact details here.
Customer service
Monday to Friday: 8:00am - 6:30pm
Saturday: 8:30am - 12:00pm
Sunday and bank holidays: Closed
Aviva Investment Account
You may need your policy number if you’ve never accessed your account before.
Bought your policy with another provider? You can also find contact details here.
Customer service
Monday to Friday: 8:00am - 6:30pm
Saturday: 8:30am - 12:00pm
Sunday and bank holidays: Closed
Aviva Investors ISA and Collective Investments
NOTE: You may have invested directly with Aviva Investors in an ISA or collective investment (OEIC / ICVC or Unit Trust). Aviva Investors client reference numbers are in the format 0000xxxxxx, where x represents numbers. More details on Aviva Investors products, including contact details, can be found on the Aviva Investors website.
Investment Bonds
You may need your policy number if you’ve never accessed your account before.
Bought your policy with another provider? You can also find contact details here.
Customer service
Monday to Thursday: 8:00am - 8:00pm
Friday: 8:00am - 5:30pm
Saturday: 8:30am - 5:00pm
Sunday: 10:00am - 4:00pm
Write to us:
Aviva
PO Box 520
Norwich
NR1 3WG
Aviva Platform
You may need your policy number if you’ve never accessed your account before.
Bought your policy with another provider? You can also find contact details here.
Customer services
Monday to Friday: 8:00am - 5:30pm
Weekends and bank holidays: Closed
If you have a financial adviser please contact them first.
Endowments
You may need your policy number if you’ve never accessed your account before.
Bought your policy with another provider? You can also find contact details here.
Customer service
Monday to Thursday: 8:00am - 8:00pm
Friday: 8:00am - 5:30pm
Saturday: 8:30am 2:00pm
Sunday: Closed
Write to us:
Aviva
PO Box 520
Norwich
NR1 3WG
Wealthify
Customer service
Monday to Friday: 9:00am - 6:30pm
Bought your policy with another provider?
Choose from the policy providers below to find the right contact number
Friends Life
Friends Provident
AXA
Winterthur
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See our contact us page for a full directory.
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