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How to get in touch

Whether you want to change your details, make a claim or ask a question, you can do this online.

If you're looking to resume an existing quote you have with Aviva, please visit our retrieve a quote page for more information.

Claims

See what you'll need to do to make a claim online, and how to get in touch if you prefer to speak with us over the phone.

Explore claims online and over the phone

Email enquiries

Choose the category that best describes your query − we'll get you the right form to fill out and you can send it back to us.

Send an enquiry online

Manage your policies

You can manage most of your policies in MyAviva. But for those you can't, find out what to do and how to get in touch when you need us.

Manage policies

Frequently asked questions

Explore the answers to some of the most frequently asked questions on car, home, health, life and travel insurance cover, Brexit and more.

Discover frequently asked questions

Send us a compliment

Whether it's the service you received while making a claim, your experience of buying a product, or a particular person who has helped you – your feedback is greatly appreciated. It helps us to recognise the people who make a difference.

Use our compliment form

How to make a complaint

Find out what to do if you want to make a complaint, and what you can expect from the process. Your feedback is important to us, it helps us grow as a company.

Make a complaint

We record and publish data about any complaints that we receive. You can explore the data here.

Contact details

Choose the category you'd like to contact us about so that we can get you to the right information.

Car and motor

Get car contact details

Home

Get home contact details

Travel

Get travel contact details

Life

Get life contact details

Investments

Get investments contact details

Pensions and retirement

Get pension contact details

Health

Get health contact details

Personal accident

Get accident contact details

Pet

Get pet contact details

Other reasons to get in touch

Find out more about working with us, plus how to get in touch if you’ve got a media enquiry.

Careers

We’ve got some of the most exciting opportunities that the financial services industry can offer.

Visit our careers page

Affiliates

Find out how you can promote our products and earn commission from sales made.

Explore affiliates

Media contacts

Explore our contacts for media enquiries.

Contact media team

Insights and awareness

From supporting your community to staying safe online, and insightful news and guides on your money, your things and your life.

Aviva Community Fund

The Aviva Community Fund offers support, advice and funding up to £25,000 for community groups across the UK.

Meet our winners

Protect yourself from fraud

Keep your money secure by learning the latest tactics being used by criminals and find out how to report scams to us.

How to stay secure

The Aviva Edit

What can you do to look after what you have now, and get the most out of your future? Get advice from our articles, on everything from pensions to pets.

Get reading

Important information

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of five years. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.