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How to get in touch
Whether you want to change your details, make a claim or ask a question, find out the best way to get it done by selecting the product it relates to below.
Car and motor
Travel
Investments
Pensions and retirement
Health
Personal accident
General enquiries
Phone
Monday to Friday: 8:00am - 8:00pm
Saturday: 9:00am - 5:00pm
Sunday & bank holidays: 10:00am - 4:00pm
Other ways to contact us
Email enquiries
If you would prefer to contact us by email, we'll help you find the form that's right for you.
Complaints
Find out what to do if you’d like to make a complaint.
Compliments
You can tell us what went well using our compliments form.
We record and publish data about any complaints that we receive. You can explore the data here.
Other reasons to get in touch
Find out more about working with us, plus how to get in touch if you’ve got a media enquiry.
Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of five years. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.