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How to get in touch

Whether you want to change your details, make a claim or ask a question, find out the best way to get it done by selecting the product it relates to below. 

General enquiries

Monday to Friday: 8:00am - 8:00pm

Saturday: 9:00am - 5:00pm

Sunday & bank holidays: 10:00am - 4:00pm

Email

If you would prefer to contact us by email, we'll help you find the form that's right for you.

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If there’s been a problem

Find out what to do if you’d like to make a complaint.

See our complaints process

If it’s been good

You can tell us what went well using our online form.

Online form

We record and publish data about any complaints that we receive. You can explore the data here.

Important information

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of five years. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.