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How to get in touch
Whether you want to change your details, make a claim or ask a question, find out the best way to get it done by selecting the product it relates to below.
Car and motor
Travel
Investments
Pensions and retirement
Health
Personal accident
General enquiries
Phone
Monday to Friday: 8:00am - 8:00pm
Saturday: 9:00am - 5:00pm
Sunday & bank holidays: 10:00am - 4:00pm
Fax
Please use our contact form
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If there’s been a problem
Find out what to do if you’d like to make a complaint.
We record and publish data about any complaints that we receive. You can explore the data here.
Other reasons to get in touch
Find out more about working with us, plus how to get in touch if you’ve got a media enquiry.
Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of five years. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.