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How to get in touch
Whether you want to change your details, make a claim or ask a question, you can do this online.
If you're looking to resume an existing quote you have with Aviva, please visit our retrieve a quote page for more information.
Claims
Check how to make a claim online or how to get in touch with us over the phone if you'd prefer.
Email enquiries
Choose the category that best describes your query − we'll get you the right form to fill out and you can send it back to us.
Manage your policies
You can manage most of your policies in MyAviva. But for those you can't, find out what to do and how to get in touch when you need us.
Frequently asked questions
Explore the answers to some of the most frequently asked questions on car, home, health, life and travel insurance cover, Brexit and more.
Send us a compliment
Whether it's the service you received while making a claim, your experience of buying a product, or a particular person who has helped you – your feedback is greatly appreciated. It helps us to recognise the people who make a difference.
How to make a complaint
Find out what to do if you want to make a complaint, and what you can expect from the process. Your feedback is important to us, it helps us grow as a company.
We record and publish data about any complaints that we receive. You can explore the data here.
Other reasons to get in touch
Find out more about working with us, plus how to get in touch if you’ve got a media enquiry.
Careers
We’ve got some of the most exciting opportunities that the financial services industry can offer.
Affiliates
Find out how you can promote our products and earn commission from sales made.
Media contacts
Explore our contacts for media enquiries.
Insights and awareness
From supporting your community to staying safe online, and insightful news and guides on your money, your things and your life.
Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of five years. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.