Chat with our customer service team
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
You can also get in touch by email, quoting your policy number at: paadmin@aviva.com
How to get in touch
Make or check a claim
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
You can also get in touch by email, quoting your policy number at: hcpamoa@aviva.com
Write to us
Make a claim by writing to us at:
Aviva
PO Box 3553
Norwich
NR1 3DA
Important information
For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. Our opening hours may be different depending on which team you need to speak to.
Our chatbot can connect you to the answers and people you need
If you can’t find what you’re looking for, our chatbot can give you instant support around the clock, help you manage your account or direct you to the right team if you need to speak to someone.