How can we help?
Choose a number from the options below.
Personal Accident claims
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
You can also get in touch by email, quoting your policy number at: hcpamoa@aviva.com
Personal Accident customer service
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
You can also get in touch by email, quoting your policy number at: paadmin@aviva.com
Write to us
You can make a claim by writing to us at:
Aviva
PO Box 3553
Norwich
NR1 3DA
Haven't found what you're looking for?
See our contact us page for a full directory.
Other reasons to get in touch
Find out more about working with us, plus how to get in touch if you’ve got a media enquiry.

Careers
We’ve got some of the most exciting opportunities that the financial services industry can offer.

Affiliates
Find out how you can promote our products and earn commission from sales made.

Media contacts
Explore our contacts for media enquiries.
Need help? Ask our chatbot
Important information
For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. Our opening hours may be different depending on which team you need to speak to.