Our home cover products

Offering you different ways to protect your home

How the Home Insurance claims process works

You can make a claim online or over the phone - 24 hours a day, 7 days a week.


Keep your documents handy

Before making a claim, make sure you have your insurance policy number and any receipts, quotes or invoices close by.


Contact us

If there’s an emergency call us on 0345 030 6945 1, lines are open 24/7.

Or, you can log in to MyAviva, follow the instructions – and we’ll take care of the rest.


We’ll get in touch

If it’s an emergency we aim to get everything sorted as soon as possible. If you make a claim online, we aim to get back to you within 2 hours.

Contact us

Need help? Give us a call.

0800 068 5984

Monday to Friday: 8:00am - 8:00pm

Saturday: 8:30am - 5:00pm

Sunday: 10:00am - 4:00pm

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free.