Our home cover products
Offering you different ways to protect your home
Explore our Home Insurance products
If something happens to your home or possessions, you want to know you can get back on your feet quickly.
Our Home Insurance can cover you for the structure of your home, your belongings, or both. So whether your property's damaged by flood water, or your home's been broken into, you can relax. We’re here to help.
How the Home Insurance claims process works
You can make a claim online or over the phone - 24 hours a day, 7 days a week.
Keep your documents handy
Before making a claim, make sure you have your insurance policy number and any receipts, quotes or invoices close by.
Contact us
If there’s an emergency call us on 0345 030 6945 , lines are open 24/7.
Or, you can log in to MyAviva, follow the instructions – and we’ll take care of the rest.
We’ll get in touch
If it’s an emergency we aim to get everything sorted as soon as possible. If you make a claim online, we aim to get back to you within 2 hours.
Contact us
Need help? Give us a call.
Monday to Friday: 8:00am - 8:00pm
Saturday: 8:30am - 5:00pm
Sunday: 10:00am - 4:00pm
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free.