Our home cover products

Offering you different ways to protect your home

How the Home Insurance claims process works

You can make a claim online or over the phone - 24 hours a day, 7 days a week.

Step 1

Keep your documents handy

Before making a claim, make sure you have your insurance policy number and any receipts, quotes or invoices close by.

Step 2

Contact us

If there’s an emergency call us on 0345 030 6945 1, lines are open 24/7.

Or, you can log in to MyAviva, follow the instructions – and we’ll take care of the rest.

Step 3

We’ll get in touch

If it’s an emergency we aim to get everything sorted as soon as possible. If you make a claim online, we aim to get back to you within 2 hours.

Contact us

Need help? Give us a call.

0800 068 5984

Monday to Friday: 8:00am - 8:00pm

Saturday: 8:30am - 5:00pm

Sunday: 10:00am - 4:00pm

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free.