< Manage your retirement policies

Manage your equity release plan

Lifetime mortgage information

Already have a lifetime mortgage with us?

Find out how you can manage your plan and get the help you need.

Manage your plan online

You'll be able to:
  • Check how much you borrowed and your interest rate
  • See what’s left in your cash reserve (if this applies to you)
  • View your current outstanding balance
  • Find out what it would cost if you wanted to repay early

Useful information

If a policyholder dies


Borrowing more money

Your personal details

Long-term care

Your property

How to get in touch

Call us in the UK

0800 158 4177

Monday to Friday: 8:00am - 8:00pm

Saturday: 8:30am - 5:00pm

Sunday: 10:00am - 4:00pm

Bank holidays: Closed

Call us from abroad

+44 1603 202 200

Monday to Friday: 8:00am - 8:00pm

Write to us

Aviva Equity Release Ltd
P.O Box 520
Surrey Street

Important information

1For our joint protection, telephone calls may be monitored and will be recorded and saved for a minimum of five years. Calls to 0800 numbers from UK landlines and mobiles are free.