Existing equity release customers

How to manage the lifetime mortgage you have with us

The different ways you can stay in touch with your plan or pull up the key details whenever you need them.

Check in on your lifetime mortgage online

Keep track of everything, anywhere and at any time with MyAviva, your secure online account. Log in to:

  • Check how much you borrowed, and your interest rate
  • View your current outstanding balance
  • See what’s left in your cash reserve (if you set one up)
  • Look over your annual statements
  • Find out if any fees will apply if you want to repay early

Useful information

Repaying your lifetime mortgage

Voluntary partial repayments

Borrowing more money

Your personal details

Long-term care

Your property

If a policyholder dies

Take a deeper dive into equity release

Our articles dig down further and shine a light on more of the details, including how equity release works and how much it costs.

Get in touch

Call us in the UK

0808 304 4819

Monday to Friday: 9:00am – 5:30pm

Weekends and bank holidays: Closed

Call us from abroad

+44 1603 202 200

Monday to Friday: 9:00am – 5:30pm

Weekends and bank holidays: Closed

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. You may be charged for calling outside of the UK.

Write to us

Aviva Equity Release Ltd
P.O Box 520
Surrey Street
Norwich NR1 3WG

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