Equity release customer stories

How our lifetime mortgage has changed real lives

Here, people who’ve taken out a cash lump sum uncover the reasons why they turned to the value locked away in their property.

Our lifetime mortgage

The type of equity release we offer is a lifetime mortgage, which is a long-term loan secured on your home and is available to homeowners over 55.

The loan and interest are repaid, usually from the sale of your home, when you die or go into long-term care, subject to our terms and conditions.

Taking a lifetime mortgage will reduce the amount of inheritance you can leave, and may affect your tax position and eligibility for certain means-tested benefits.

Applying for a lifetime mortgage is a huge decision. It may be the biggest jump you make for your money in retirement. Hearing from those who’ve already freed equity from their home can help you see what life looks like on the other side of that leap.

These are stories straight from people who’ve taken out a lifetime mortgage with us. They’ve kindly shared why they needed it, and how it’s worked out for them and their family.

Chris's story

"We were able to tick off the long list of things we needed to get done"

A mother and daughter divulge how equity release made a difference to their lives.

Read Chris's story "Read Chris's story"

Josephine and John's story

“We needed to get substantial work carried out on our house, and also wanted to help our daughter get on the property ladder”

Lifetime mortgage customers.

Read the full story "Read the full story"

Why choose us for equity release?

We’re a member of the Equity Release Council, which promotes high standards and best practices for all customers who take out equity release.

Equity release awards
  • Personalised pricing
    How much you can borrow and your fixed interest rate are specific to you and your property.
  • No separate advice fee
    When you arrange expert advice through us (we’ll pay the adviser commission when you get the loan).
  • Tax-free cash
    Our lifetime mortgage is a loan, so it doesn’t count as income and there’s no tax to pay.
  • We're regulated by the Financial Conduct Authority
    And we’re a member of the Equity Release Council, which promotes high standards and best practices.

Get specialist equity release advice

Take your first step by arranging a call with a UK-based equity release adviser. You don’t have to commit to anything, it’s just to see if it’s an option for you. And you won’t pay a separate advice fee. Instead, we'll make a commission payment to the adviser on completion of your loan. Here are two ways to get in touch.

  • Call us free

    Ring now and make an appointment with an equity release adviser.

    0800 141 3493

    • Monday to Friday: 9:00am - 6:00pm
    • Weekends and Bank Holidays: Closed
  • Ask us to call you

    Give us your name and number, and an adviser will call you. You can pick a chosen day and whether morning or afternoon is best.

    Request a call back

Your call will be answered by the Aviva Equity Release Advice team, who can provide information and advice on Aviva's lifetime mortgages only. They're authorised and regulated by the Financial Conduct Authority.

Calls to 0800 or 0808 numbers from UK landlines and mobiles are free. For our joint protection, calls may be recorded or monitored, and saved for a minimum of 5 years. Our opening hours may be different depending on which team you need to speak to.