Equity release advice

An expert guiding hand to see if equity release is right for you

You’ll probably only get a lifetime mortgage once, if at all. So reach for help and advice from those who’ve steered people through the plusses, pitfalls and processes many times before.

Our lifetime mortgage

The type of equity release we offer is a lifetime mortgage, which is a long-term loan secured on your home and is available to homeowners over 55.

The loan and interest are repaid, usually from the sale of your home, when you die or go into long-term care, subject to our terms and conditions.

Taking a lifetime mortgage will reduce the amount of inheritance you can leave, and may affect your tax position and eligibility for certain means-tested benefits.

Why do you need equity release advice?

The simple answer is to get an expert view on whether equity release is the best way forward for you. Taking out a lifetime mortgage will reshape your finances for your years ahead, and an adviser can spotlight how this commitment could impact you, and whether it may be better to look in other directions.

And because a lifetime mortgage is such a major commitment, you must take financial advice before you apply for one with us. You can, of course, use your own financial adviser or find one independently, alternatively you could also let us put you in touch with a financial adviser to guide you smoothly through the journey. Just be aware that an adviser you contact through us can only advise you on our lifetime mortgage and can’t recommend you one from another lender.

Why choose us for equity release advice?

We’re a member of the Equity Release Council, which promotes high standards and best practices for all customers who take out equity release – and this extends to any equity release adviser you see through us.

  • No separate advice fee to pay
    Instead, if you come to us directly, we’ll pay the adviser commission once your lifetime mortgage is completed
  • Your call is just the start of a conversation
    Our advisers take time to delve into the facts, figures and what’s important to you and your family
  • Other options are on the table
    Alternatives to equity release will be thought through and talked through as part of the advice process
  • You’ll only get a recommendation that’s right for you
    We actually only suggest a lifetime mortgage for around a quarter of people we speak to
  • We don’t set targets for advisers
    There’s never pressure for advisers to push up the number of lifetime mortgages they recommend
  • Tap into 25 years of experience
    We’ve been offering lifetime mortgages since 1998, and the advice that goes hand-in-hand with them

Guiding you through the process

When we first chat, we’ll quickly make sure you and your property meet the basic requirements for a lifetime mortgage. Then we paint a complete picture of what equity release could look like for you. Those small and not-so-small brushstrokes include how much you could unlock, your personalised interest rate, how interest would grow through the years, and all the other benefits, risks and costs.

If the adviser recommends it, you can then carry this information away and let it all roll over in your thoughts. You’ll have another chance to ask any questions and bring forward any concerns before choosing to go ahead.

Read more about the process of taking out equity release.

How we’ve helped people before you

A mother and daughter share how a lifetime mortgage made a difference to their lives.

"We were able to tick off the long list of things we needed to get done"

Chris
Lifetime mortgage customer

Read Chris's story "Read Chris's story"

Get specialist equity release advice

Take your first step by arranging a call with a UK-based equity release adviser. You don’t have to commit to anything, it’s just to see if it’s an option for you. And you won’t pay a separate advice fee. Instead, we'll make a commission payment to the adviser on completion of your loan. Here are two ways to get in touch.

  • Call us free

    Ring now and make an appointment with an equity release adviser.

    0800 141 3493

    • Monday to Friday: 9:00am - 6:00pm
    • Weekends and Bank Holidays: Closed
  • Ask us to call you

    Give us your name and number, and an adviser will call you. You can pick a chosen day and whether morning or afternoon is best.

    Request a call back

Your call will be answered by the Aviva Equity Release Advice team, who can provide information and advice on Aviva's lifetime mortgages only. They're authorised and regulated by the Financial Conduct Authority. 

Calls to 0800 or 0808 numbers from UK landlines and mobiles are free. For our joint protection, calls may be recorded or monitored, and saved for a minimum of 5 years. Our opening hours may be different depending on which team you need to speak to.