Contact us about pensions and retirement

Find out how to get in touch

How can we help you?

So we can give you the right contact options, choose which of these applies to you.

I want to make changes to my policy or ask a question about it

I want pension guidance or tailored financial advice

I want to transfer my pensions

I want to explore my pension and retirement options

I'm looking for tools and calculators to plan my future

I need help or support with my pension


Manage changes online with MyAviva

Most of our retirement products can be managed online. Use your secure online MyAviva account to update your details, check product information and policy documents, and explore great offers for other Aviva products.

Discover MyAviva

Try the MyAviva app where you can do things like:

  • Update your details and view documents
  • Control your pension funds and investments
  • Get offers and discounts on other products

Log into MyAviva Register
Person using their MyAviva app on their mobile phone, in a home setting

Need to speak with us?

To find the best phone number to call us on, please use our Phone Number Finder tool.

If you have a financial adviser, please contact them first.

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Phone Number Finder

Enter your full policy number, which may consist of letters and numbers, and we'll find the number that matches your policy type.


If our tool can't find the number you need, or if you don't know your policy number, please choose which of these applies to you:

Invested in an Aviva pension plan?

Information for customers who have invested in a pension plan or purchased another retirement product direct from Aviva. 

You can do most things online

Log in or register your secure online MyAviva account to update your details, check product information and policy documents, and explore great offers for other Aviva products. If you can't find what you need in MyAviva, you could try managing your policy here, or feel free to email us.

If you still need to speak with us, please call us the phone number below that best matches your policy.

If you have a financial adviser, please contact them first.

Pensions

Guaranteed income for life (annuity)

Flexible income (income drawdown)

Equity release

Lifetime Care

Bought your policy with another provider?

Find the right contact number below the policy provider's name.

Friends Life

Friends Provident

AXA

Winterthur

Haven't found what you're looking for?

See our full directory of contact details.

Important information

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.