Contact us about pensions and retirement

Find out how to get in touch

How can we help?

Select your product and find out how to get in touch.

Pensions

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Policy finder

Search for contact details by entering your policy number below.

Manage your plan online

You may be able to:
  • Check your pension value
  • Change your details
  • Switch funds and see their performance
  • Make a single payment into your pension
  • Change your retirement age 
     

Bought your policy with another provider? You can also find contact details here.


If you don’t have your policy number please check the manage your pension page for your product or call us and we’ll get you to the right team:

Monday to Friday: 9:00am - 5:00pm

Saturday and Sunday: Closed

Monday to Friday 9:00am - 5:00pm

Saturday and Sunday: Closed

Guaranteed income for life (Annuity)

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Policy finder

Search for contact details by entering your policy number below.

Manage your plan online

You may be able to:

  • Check your annuity details
  • Get great offers on our products
     

Bought your policy with another provider? You can also find contact details here.

Write to us
You can send us documents at:
Aviva
PO Box 520
Norwich
NR1 3DA


Customer service in the UK

0800 068 6800

Monday to Friday: 9:00am - 5:00pm

Saturday and Sunday: Closed

Customer service abroad

+44 1603 202 500

Monday to Friday: 9:00am - 5:00pm

Saturday and Sunday: Closed


Information on our plans

0800 302 9600

Monday to Friday: 9:00am - 5:00pm

Saturday and Sunday: Closed


Notify us of a death UK

0800 068 8273

Monday to Friday: 8:00am - 6:00pm

Saturday and Sunday: Closed

Notify us of a death abroad

+44 1603 603 892

Monday to Friday: 8:00am - 6:00pm

Saturday and Sunday: Closed

Flexible income (Income Drawdown)

Manage your plan online

You may be able to:

  • See the value of your pension
  • Take a one-off withdrawal whenever you want
  • Change the frequency or amount of your regular income
  • Switch funds and check their performance
  • Change your details
     

Bought your policy with another provider? You can also find contact details here.


Customer service for plans with prefix AV

0800 285 1088

Monday to Friday: 9:00am - 5:00pm

Sunday and bank holidays: Closed

Customer service for new plans on Aviva Wrap

0845 075 6655

Monday to Friday: 9:00am - 5:00pm

Sunday and bank holidays: Closed


Customer service for plans with prefix DD (UK)

0800 015 8317

Monday to Friday: 9:00am - 5:00pm

Weekends and bank holidays: Closed

Customer service for plans with prefix DD (abroad)

+44 1603 838 010

Monday to Friday: 8:00am - 6:00pm

Saturday: 8:00am - 2:00pm

If you have a financial adviser please contact them first.


Event of death advice for plans starting DD9480 (UK)

0800 015 1142

Monday to Friday: 9:00am - 5:00pm

Weekends and bank holidays: Closed

Event of death advice for plans starting DD (abroad)

+44 1904 723 520

Monday to Friday: 9:00am - 5:00pm

Weekends and bank holidays: Closed


Email us

Plans with prefix DD: IDPHD@aviva.co.uk
Plans with prefix AV: myinvestmentportfolio@aviva.com
New plans on Aviva Wrap: platformservices@aviva.co.uk

Equity release

Manage your plan online

You may be able to:

  • Check how much you borrowed and your interest rate
  • See what's left in your cash reserve (if this applies to you)
  • View your current outstanding balance
  • Find out what it would cost if you wanted to repay early
  • Get great offers on our products

Existing customers

0808 239 8411

Monday to Friday: 9:00am - 5:00pm

Saturday and Sunday: Closed


New customers

Aviva Equity Release UK Limited has carefully selected these financial advice firms to provide information and, if required, advice, on Aviva’s lifetime mortgages. They’re not employed by Aviva, and they are responsible for the advice they give. They’ll ask you some eligibility questions and, if you’d like to go ahead, set up an appointment with a financial adviser.

Lifetime Mortgage Direct

0808 239 9556

Monday to Friday: 9:00am - 5:00pm

Saturday and Sunday: Closed

Lifetime Mortgage Direct have been selected to provide information and financial advice on Aviva Lifetime Mortgages. They are authorised and regulated by the Financial Conduct Authority.

Retiredom Equity Release

0808 239 8802

Monday to Friday: 8:00am - 8:00pm

Saturday: 8:30am - 5:00pm

Sunday: Closed

Retiredom Equity Release have been selected to provide information and financial advice on Aviva Lifetime Mortgages. They are authorised and regulated by the Financial Conduct Authority.

Lifetime Care

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Policy finder

Search for contact details by entering your policy number below.

Manage your plan online

You may be able to:
  • Check your cover at any time
  • Get great offers on our products
     

Monday to Friday: 8:30am - 5:00pm

Monday to Friday: 9:00am - 5:00pm

You can also use our online form to send us your queries and complaints.

You can also write to us at:

Aviva Centre
PO Box 582
Bristol
BS34 9FX

 


Bought your policy with another provider?

Choose from the policy providers below to find the right contact number

Friends Life

Friends Provident

AXA

Winterthur

Haven't found what you're looking for?

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Important information

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.