If you've lost track of your pensions, our free Find and Combine service could hunt them down. No pension is too small and we’ll check for certain benefits and fees too. Then if you like, you can bring them together. Capital at risk.
Explore Find and Combine
You can take care of everything yourself online
You can manage your policy – or if you’d prefer to ask us something specific, you can drop us a message. We’re waiting on the other end, ready to help.
With the rising cost of living, we want our customers to feel supported. We've put together some practical tips and resources to help you stay on top of your finances.
Get cost of living support about Support with the cost of living
Speak to the right team with our phone number finder
If you have a financial adviser you should speak to them first.
To use the phone number finder, enter your full policy number (it should be a mix of letters and numbers) and we’ll find the right number for you to call.
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You can do most things online if you have an Aviva pension plan
This is only if:
You’ve invested in a pension plan with us
You’ve bought another retirement product directly from us.
Log in or register to get into your MyAviva account. Here, you can update your details, check product and policy info as well as get offers for our other products. If you can’t find what you need in MyAviva you cansend us a message.
If you have a financial adviser please contact them first.
Pensions
See what you can do in MyAviva
You might be able to do what you need in your MyAviva account.
Changes that can be made online:
Make a one-off payment by debit card
Access to pension money
Beneficiaries
Address
Pension age
Contact details – including phone number and email address
You can contact us online if you want to change your address or your name. Tell us what you want to change and we'll contact you back to confirm that the change has been made.
You can contact us online if you want to change your address or your name. Tell us what you want to change and we'll contact you back to confirm that the change has been made.
Get in touch to find out if you're eligible for a lifetime mortgage or to book an appointment.
Your call will be answered by the Aviva Equity Release Advice team, who can provide information and advice on Aviva's lifetime mortgages only. They're authorised and regulated by the Financial Conduct Authority.
New equity release customers
0800 141 3493
Monday to Friday: 9:00am - 5:00pm
Weekends & Bank Holidays: Closed
Calls to 0800 or 0808 numbers from UK landlines and mobiles are free. For our joint protection, calls may be recorded or monitored, and saved for a minimum of 5 years. Our opening hours may be different depending on which team you need to speak to.
Who to contact if you bought your policy from another provider
Find the right contact number below the policy provider's name.
Friends Life
Pension policy bought through Friends Life
If your policy number starts with 100:
Customer service (UK)
0345 300 3172
Monday to Friday: 8:30am - 6:00pm
Customer service (Abroad)
+44 1179 899 000
Monday to Friday: 8:30am - 6:00pm
You can also use our online form to send us your queries and complaints.
You can also write to us at:
Aviva Centre PO Box 582 Bristol BS34 9FX
For pre-retirement products, if your policy number starts with 400 or 500:
Customer service (UK)
0345 603 3419
Monday to Friday: 8:30am - 6:00pm
Customer service (Abroad)
+44 1179 899 000
Monday to Friday: 8:30am - 6:00pm
For drawdown products, if your policy number starts with 500:
Customer service (UK)
0345 603 1061
Monday to Friday: 8:30am - 5:00pm
Customer service (Abroad)
+44 1179 899 000
Monday to Friday: 8:30am - 5:00pm
You can also write to us at: Aviva Centre PO Box 582 Bristol BS34 9FX
You can also use our online form to send us your queries and complaints.
Otherwise, you can call:
Customer service in the UK
0345 602 9199
Monday to Friday: 8:30am - 6:00pm
Customer service from abroad
+44 1179 899 000
Monday to Friday: 9:00am - 5:00pm
You can also use our online form to send us your queries and complaints.
You can also write to us at: Aviva PO Box 1550 Salisbury Wiltshire SP1 2TW
Friends Provident
Pension policy bought through Friends Provident
If you are or were a member of a Friends Provident Stakeholder Scheme:
Customer service (UK)
0345 602 9221
Monday to Friday: 9:00am - 5:00pm
Customer service (Abroad)
+44 1179 899 000
Monday to Friday: 9:00am - 5:00pm
You can also use our online form to send us your queries and complaints.
You can also write to us at: Aviva PO Box 1550 Salisbury Wiltshire SP1 2TW
Otherwise, you can call:
Customer service
0345 602 9199
Monday to Friday: 8:30am - 6:00pm
Customer service - Abroad
+44 1179 899 000
Monday to Friday: 9:00am - 5:00pm
You can also use our online form to send us your queries and complaints.
You can also write to us at: Aviva PO Box 1550 Salisbury Wiltshire SP1 2TW
AXA
Pension policy bought through Axa
For pre-retirement products, if your policy number starts with 400 or 500:
Customer service (UK)
0345 603 3419
Monday to Friday: 8:30am - 6:00pm
Customer service (Abroad)
+44 1179 899 000
Monday to Friday: 9:00am - 5:00pm
For drawdown products, if your policy number starts with 500:
Customer service (UK)
0345 603 1061
Monday to Friday: 8:30am - 5:30pm
Customer service (Abroad)
+44 1179 899 000
Monday to Friday: 9:00am - 5:00pm
You can also use our online form to send us your queries and complaints.
You can also write to us at: Aviva Centre PO Box 582 Bristol BS34 9FX
If your policy number starts with a 0, 2, 7 or 9:
Customer service (UK)
0345 366 1642
Monday to Friday: 8:00am - 6:00pm
Customer service (Abroad)
+44 1732 427 063
Monday to Friday: 9:00am - 5:00pm
You can also use our online form to send us your queries and complaints.
You can also write to us at: Aviva Centre PO Box 582 Bristol BS34 9FX
If your policy number starts with 100:
Customer service (UK)
0345 300 3172
Monday to Friday: 8:30am - 6:00pm
Customer service (Abroad)
+44 1179 899 000
Monday to Friday: 9:00am - 5:00pm
You can also use our online form to send us your queries and complaints.
You can also write to us at: Aviva Centre PO Box 582 Bristol BS34 9FX
If your policy number starts with BG, BK, FN:
Customer service (UK)
0345 366 1641
Monday to Friday: 8:00am - 6:00pm
Customer service (Abroad)
+44 1732 427 065
Monday to Friday: 8:00am - 6:00pm
You can also use our online form to send us your queries and complaints.
You can also write to us at: Aviva Centre PO Box 582 Bristol BS34 9FX
If your policy number starts with E, ME, G, FJ, FE, FK or J:
Customer service (UK)
0345 366 1644
Monday to Friday: 8:00am - 6:00pm
Customer service (Abroad)
+44 1732 427 064
Monday to Friday: 8:00am - 6:00pm
You can also use our online form to send us your queries and complaints.
You can also write to us at: Aviva Centre PO Box 582 Bristol BS34 9FX
If you have a pre or post retirement drawdown policy that starts with BD, 1, 7 or 9:
Customer service (UK)
0345 366 0332
Monday to Friday: 8:00am - 6:00pm
Customer service (Abroad)
+44 1732 427 064
Monday to Friday: 8:00am - 6:00pm
For Individual Personal Pensions:
Customer service (UK)
0345 366 1642
Monday to Friday: 8:00am - 6:00pm
Customer service (Abroad)
+44 1732 427 064
Monday to Friday: 8:00am - 6:00pm
You can also use our online form to send us your queries and complaints.
You can also write to us at: Aviva Centre PO Box 582 Bristol BS34 9FX
If your policy number starts with BA, BB, BC, D, MD or MT:
Customer service (UK)
0345 366 1647
Monday to Friday: 8:00am - 6:00pm
Customer service (Abroad)
+44 1732 427 003
Monday to Friday: 8:00am - 6:00pm
You can also use our online form to send us your queries and complaints.
You can also write to us at: Aviva Centre PO Box 582 Bristol BS34 9FX
If your policy number starts with 25 and it’s 5 characters longin total:
Customer service (UK)
01732 425 163
Monday to Friday: 8:00am - 5:00pm
Customer service (Abroad)
+44 1732 425 163
Monday to Friday: 8:00am - 5:00pm
You can also use our online form to send us your queries and complaints.
You can also write to us at: Aviva Centre PO Box 582 Bristol BS34 9FX
If your policy number starts with C and has 3 to 6 following numbers:
Customer service (UK)
0345 300 4240
Monday to Friday: 8:00am - 6:00pm
Customer service (Abroad)
+44 1179 899 000
Monday to Friday: 9:00am - 5:00pm
You can also use our online form to send us your queries and complaints.
You can also write to us at: Aviva Centre PO Box 529 Bristol BS34 9FX
Winterthur
Pension policy bought through Winterthur
If you have a Winterthur Corporate policy:
Customer service (UK)
0345 602 9221
Monday to Friday: 9:00am - 5:00pm
Customer service (Abroad)
+44 1603 603 892
Monday to Friday: 9:00am - 5:00pm
You can also use our online form to send us your complaints.
You can also write to us at: Aviva PO Box 1550 Salisbury Wiltshire SP1 2TW
If you have a Winterthur Individual policy:
Customer service (UK)
0345 304 0401
Monday to Friday: 9:00am - 5:00pm
Customer service (Abroad)
+44 1179 899 000
Monday to Friday: 9:00am - 5:00pm
You can also use our online form to send us your queries and complaints.
You can also write to us at: Aviva Centre PO Box 529 Bristol BS34 9DG
If you have a Winterthur Self Invested policy:
Customer service (UK)
01172 444 447
Monday to Friday: 8:30am - 6:00pm
You can also write to us at: C/o Curtis Banks 3 Temple Quay Temple Back East Bristol BS1 6DZ
How to find discounts and offers worth grabbing on to
Did you know that with a self-invested personal pension you can invest in shares, low-risk bonds, property and commodities? Find out more. Capital at risk.
Discover SIPP investment ideas about SIPP investment ideas for your retirement
Pensions come in all shapes and sizes, there's no one size fits all option. We explore the differences between a SIPP and other personal pensions below.
More about SIPPs and personal pensions about SIPP vs other types of personal pension - what's the difference?
Find out about crystallised pensions, what they are and what happens when a pension crystallises.
More on crystallised pensions about What is a crystallised pension?
Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. Our opening hours may be different depending on which team you need to speak to.
