Contact us about pensions and retirement
Find out how to get in touch
How can we help?
Select your product and find out how to get in touch.
Pensions
Bought your policy with another provider? You can also find contact details here.
If you don’t have your policy number please check the manage your pension page for your product or call us and we’ll get you to the right team:
Guaranteed income for life (Annuity)
Bought your policy with another provider? You can also find contact details here.
Write to us
You can send us documents at:
Aviva
PO Box 520
Norwich
NR1 3DA
Customer service in the UK
Monday to Friday: 9:00am - 5:00pm
Saturday and Sunday: Closed
Customer service abroad
Monday to Friday: 9:00am - 5:00pm
Saturday and Sunday: Closed
Information on our plans
Monday to Friday: 9:00am - 5:00pm
Saturday and Sunday: Closed
Notify us of a death abroad
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
Flexible income (Income Drawdown)
Bought your policy with another provider? You can also find contact details here.
Customer service for plans with prefix AV
Monday to Friday: 9:00am - 5:00pm
Sunday and bank holidays: Closed
Customer service for new plans on Aviva Wrap
Monday to Friday: 9:00am - 5:00pm
Sunday and bank holidays: Closed
Customer service for plans with prefix DD (UK)
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Customer service for plans with prefix DD (abroad)
Monday to Friday: 8:00am - 6:00pm
Saturday: 8:00am - 2:00pm
If you have a financial adviser please contact them first.
Event of death advice for plans starting DD9480 (UK)
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Event of death advice for plans starting DD (abroad)
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Email us
Plans with prefix DD: IDPHD@aviva.co.uk
Plans with prefix AV: myinvestmentportfolio@aviva.com
New plans on Aviva Wrap: platformservices@aviva.co.uk
Equity release
Manage your plan online
You may be able to:
- Check how much you borrowed and your interest rate
- See what's left in your cash reserve (if this applies to you)
- View your current outstanding balance
- Find out what it would cost if you wanted to repay early
- Get great offers on our products
New customers
Aviva Equity Release UK Limited has carefully selected these financial advice firms to provide information and, if required, advice, on Aviva’s lifetime mortgages. They’re not employed by Aviva, and they are responsible for the advice they give. They’ll ask you some eligibility questions and, if you’d like to go ahead, set up an appointment with a financial adviser.
Lifetime Mortgage Direct
Monday to Friday: 9:00am - 5:00pm
Saturday and Sunday: Closed
Lifetime Mortgage Direct have been selected to provide information and financial advice on Aviva Lifetime Mortgages. They are authorised and regulated by the Financial Conduct Authority.
Retiredom Equity Release
Monday to Friday: 8:00am - 8:00pm
Saturday: 8:30am - 5:00pm
Sunday: Closed
Retiredom Equity Release have been selected to provide information and financial advice on Aviva Lifetime Mortgages. They are authorised and regulated by the Financial Conduct Authority.
Lifetime Care
Monday to Friday: 8:30am - 5:00pm
Abroad
Monday to Friday: 9:00am - 5:00pm
You can also use our online form to send us your queries and complaints.
You can also write to us at:
Aviva Centre
PO Box 582
Bristol
BS34 9FX
Bought your policy with another provider?
Choose from the policy providers below to find the right contact number
Friends Life
Friends Provident
AXA
Winterthur
Haven't found what you're looking for?
See our contact us page for a full directory.
Other reasons to get in touch
Find out more about working with us, plus how to get in touch if you’ve got a media enquiry.
Still need help? Ask our chatbot.
Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.