Contact us about pensions and retirement

New customers

Aviva Equity Release UK Limited has carefully selected these financial advice firms to provide information and, if required, advice, on Aviva’s lifetime mortgages. They’re not employed by Aviva, and they are responsible for the advice they give. They’ll ask you some eligibility questions and, if you’d like to go ahead, set up an appointment with a financial adviser.

If your policy number starts with 100:

You can also use our online form to send us your queries and complaints.

You can also write to us at:

Aviva Centre
PO Box 582
Bristol
BS34 9FX

For pre-retirement products, if your policy number starts with 400 or 500:

For drawdown products, if your policy number starts with 500:

You can also use our online form to send us your queries and complaints.

You can also write to us at:
Aviva Centre
PO Box 582
Bristol
BS34 9FX

Otherwise, you can call:

You can also use our online form to send us your queries and complaints.

You can also write to us at:
Aviva
PO Box 1550
Salisbury
Wiltshire
SP1 2TW

If you are or were a member of a Friends Provident Stakeholder Scheme:

You can also use our online form to send us your queries and complaints.

You can also write to us at:
Aviva
PO Box 1550
Salisbury
Wiltshire
SP1 2TW

Otherwise, you can call:

You can also use our online form to send us your queries and complaints.

You can also write to us at:
Aviva
PO Box 1550
Salisbury
Wiltshire
SP1 2TW

For pre-retirement products, if your policy number starts with 400 or 500:

For drawdown products, if your policy number starts with 500:

You can also use our online form to send us your queries and complaints.

You can also write to us at:
Aviva Centre
PO Box 582
Bristol
BS34 9FX

If your policy number starts with a 0, 2, 7 or 9:

You can also use our online form to send us your queries and complaints.

You can also write to us at:
Aviva Centre
PO Box 582
Bristol
BS34 9FX

If your policy number starts with 100:

You can also use our online form to send us your queries and complaints.

You can also write to us at:
Aviva Centre
PO Box 582
Bristol
BS34 9FX

If your policy number starts with BG, BK, FN:

You can also use our online form to send us your queries and complaints.

You can also write to us at:
Aviva Centre
PO Box 582
Bristol
BS34 9FX

If your policy number starts with E, ME, G, FJ, FE, FK or J:

You can also use our online form to send us your queries and complaints.

You can also write to us at:
Aviva Centre
PO Box 582
Bristol
BS34 9FX

If you have a pre or post retirement drawdown policy that starts with BD, 1, 7 or 9:

For Individual Personal Pensions:

You can also use our online form to send us your queries and complaints.

You can also write to us at:
Aviva Centre
PO Box 582
Bristol
BS34 9FX

If your policy number starts with BA, BB, BC, D, MD or MT:

You can also use our online form to send us your queries and complaints.

You can also write to us at:
Aviva Centre
PO Box 582
Bristol
BS34 9FX

If your policy number starts with 25 and it’s 5 characters long in total:

You can also use our online form to send us your queries and complaints.

You can also write to us at:
Aviva Centre
PO Box 582
Bristol
BS34 9FX

If your policy number starts with C and has 3 to 6 following numbers:

You can also use our online form to send us your queries and complaints.

You can also write to us at:
Aviva Centre
PO Box 529
Bristol
BS34 9FX

If you have a Winterthur Corporate policy:

You can also use our online form to send us your complaints.

You can also write to us at:
Aviva
PO Box 1550
Salisbury
Wiltshire
SP1 2TW

If you have a Winterthur Individual policy:

You can also use our online form to send us your queries and complaints.

You can also write to us at:
Aviva Centre
PO Box 529
Bristol
BS34 9DG

If you have a Winterthur Self Invested policy:

You can also write to us at:
C/o Curtis Banks 
3 Temple Quay
Temple Back East
Bristol
BS1 6DZ