Contact us about your pensions and retirement
With our chatbot you'll get:
- Round-the-clock availability
- The latest information and resources, selected by our experts
- The quickest route to a solution
Manage your money on the move with MyAviva
- Update your details and view documents
- Control your pension funds and investments
- Get discounts on other products
Consolidate your pension pots with confidence
If you're a current Aviva Pension customer and are thinking about transferring your old pensions to us, we will:
- Instantly let you know if you're eligible to use our service.
- Get your pensions checked for any benefits you may lose, and any exit fees you may have to pay, if you leave your current provider.
- Show your results in plain English, helping you make an informed decision about your next steps.
- Offer you a simple, online transfer process.
The value of a pension can fall as well as rise and you could get back less than transferred. You may need to obtain advice for which a fee will be charged.
You can take care of everything yourself online
You can manage your policy – or if you’d prefer to ask us something specific, you can drop us a message. We’re waiting on the other end, ready to help.
From email enquiries to online enquiries
Choose the category that best describes your query - we'll get you the right form to fill out and you can send it back to us.
Message us directly
Peruse your policies and update your personal details in MyAviva. And if what you’re looking for isn’t there give us a wave and we’ll give you a hand.
Helping you manage your money
Cost of living got you thinking about retirement? Avoid pension panic and stay informed about what to do with your money in hard times.
Speak to the right team with our phone number finder
If you have a financial adviser you should speak to them first.
To use the phone number finder, enter your full policy number (it should be a mix of letters and numbers) and we’ll find the right number for you to call.
You can do most things online if you have an Aviva pension plan
This is only if:
- You’ve invested in a pension plan with us
- You’ve bought another retirement product directly from us.
Log in or register to get into your MyAviva account. Here, you can update your details, check product and policy info as well as get offers for our other products. If you can’t find what you need in MyAviva you can send us a message.
If you have a financial adviser please contact them first.
Pensions
Guaranteed income for life (annuity)
Flexible income (income drawdown)
Equity release
Who to contact if you bought your policy from another provider
Find the right contact number below the policy provider's name.
Friends Life
Friends Provident
AXA
Winterthur
How to find discounts and offers worth grabbing on to
Drop in to MyAviva
Logging in to MyAviva, your secure online account, opens the door to the latest discounts and offers available to you.
Tap open the app
The simplest way to stay close to your policy info, and any offers or discounts, is to get the MyAviva app on your phone.
Dig a little deeper into pensions and retirement
Getting your house in order before you die
Sorting out the important things before you die can help your loved ones cope. Just follow our simple guide.
Tax relief, allowances, and SIPPs
We’ll get you up to speed on allowances and tax rules that could boost your pension pot
What to do when someone dies
Working out what to do and who you need to tell when someone dies can be overwhelming. These are some of essential arrangements and notifications to make.
Checking your National Insurance record for gaps
Discover how you can close the gap if you have missed contributions.
Mind the (pension) gap
If you’re worried about gaps in your private or state pension contributions, we’ve got some tips that will keep your pension pot topped up. Find out more here.
What’s a SIPP (Self-Invested Personal Pension)?
A SIPP is a type of personal pension where the investment decisions belong to you. You decide how and where your money is invested from a wide range of options.
How annuity rates are calculated
Annuities give you a guaranteed income for the rest of your life. But exactly how much could you get?
How do I set up a future for my grandkids?
Leaving your grandkids something could give you the satisfaction of knowing you’ve given them – and your children – a helping hand.
Should I pay extra into my workplace pension?
Things to think about when deciding whether to make additional payments into a workplace or a personal pension.
Stop your pension from running out early
Before taking an income from your pension pot, make sure there's enough in there to see you through retirement.
Understanding your pension statement
What’s in your pension statement and how often is comes will all depend on the type of pension you have.
What's pension tax relief all about?
Understand how pension tax relief works, what it's based on and the impact it has on paying into your pension.
Are you paying more tax than you need to?
There are practical things you can do to reduce your tax bill to make year-end tax planning much less taxing.
Add a beneficiary to your pension
See what you can do to help your pension money go to the right person - in case you're not here.
Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. Our opening hours may be different depending on which team you need to speak to.