Contact us about pensions and retirement
Find out how to get in touch
How can we help you?
So we can give you the right contact options, choose which of these applies to you.
If you're a UK Financial Adviser, the quickest way to get the help you need is by speaking to your usual Aviva contact or going to our adviser website.
I want to make changes to my policy or ask a question about it
I want pension guidance or tailored financial advice
I want to transfer my pensions
I want to explore my pension and retirement options
I'm looking for tools and calculators to plan my future
I need help or support with my pension
Ask our chatbot
Manage your policy in MyAviva
Most of our retirement products can be managed online. Use your secure online MyAviva account to update your details, check product information and policy documents, and explore great offers for other Aviva products.
Discover MyAviva
Try the MyAviva app where you can do things like:
Do it online
If you can't find what you're looking for, explore more information in manage your policy or feel free to email us.
Manage your policy
If you’ve got a pension with us, you can find out how best to manage it, or you can get more details about your annuity or equity release policies here.
Email enquiries
Send us an enquiry online and we'll get back to you.
Need to speak with us?
To find the best phone number to call us on, please use our Phone Number Finder tool.
If you have a financial adviser, please contact them first.
Opening hours may differ depending on the type of policy you have.
If our tool can't find the number you need, or if you don't know your policy number, please choose which of these applies to you:
Invested in an Aviva pension plan?
Information for customers who have invested in a pension plan or purchased another retirement product direct from Aviva.
You can do most things online
Log in or register to access your secure online MyAviva account to update your details, check product information and policy documents, and explore great offers for other Aviva products. If you can't find what you need in MyAviva, you could try managing your policy here, or feel free to email us.
If you still need to speak with us, please call us on the phone number below that best matches your policy.
If you have a financial adviser, please contact them first.
Pensions
Guaranteed income for life (annuity)
Flexible income (income drawdown)
Equity release
Lifetime Care
Did you take your policy out with another provider?
If you took your policy out with someone else and didn't take it out directly with Aviva, find the right contact details below for the policy provider's name.
Friends Life
Friends Provident
AXA
Winterthur
Other reasons to get in touch
Find out more about working with us, plus how to get in touch if you’ve got a media enquiry.
Careers
We’ve got some of the most exciting opportunities that the financial services industry can offer.
Affiliates
Find out how you can promote our products and earn commission from sales made.
Media contacts
Explore our contacts for media enquiries.
Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.