Already have an annuity with us?
Once you’ve taken out an annuity with us, you can manage your policy quickly and easily online, or get in touch with our specialist team. Find out how to get the help you need.
Useful information
If a policyholder dies
Changing your address or name
Changing bank account
Divorce and separation
Taxation
Paying UK tax while living abroad
P60
RPI, LPI and fixed escalation
With Profits Pension Annuity
Power of attorney
Converting other pensions
Letters of authority
Contact us
Speak to a member of our specialist team.
General enquiries
Monday to Friday: 8:00am - 6:00pm
Notify us of a death - calling from UK
Monday to Friday: 8:00am - 6:00pm
Saturdays and Sundays: Closed
Notify us of a death - calling from abroad
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. You may be charged for calling outside of the UK.
Retirement articles
Take a look at our library of helpful articles and guides.

Why tracking your pensions is important
Read more
Abridged advice for defined benefit pension transfers
Read more

What's pension tax relief all about?
Understand how pension tax relief works, what it's based on and the impact it has on paying into your pension.
More on pension tax relief
New year, new budget
Read more

How the State Pension works
Knowing whether you’ll be entitled to a State Pension and how much you’ll get is helpful when you’re retirement planning.
Learn about the State Pension

Budgeting for retirement
See how you can make your pension money go further so you can get the retirement you've planned for.
Get budgeting
Managing investment risk
Read more
Happy 100th birthday, pensions tax relief
Read more

Lifetime care advice & support
These organisations provide help, support and advice for anyone needing or providing long-term care.
Additional support

An introduction to Abridged advice
An introduction to abridged advice, for defined benefit pension transfers
Read more

Six simple tricks to help you boost your pension
Giving your pension savings a little push can make a big difference. So take a look at our six tricks which could give it that boost.
See how to save more

When do annuities make sense?
Annuities can provide a stable income for your retirement, but they aren’t the only option. Find out if they’re the right choice for you.
Make sense of it all

What happens to your pension when you die?
If you’re thinking about how you can provide for your loved ones, find out if and how your pension can be passed on.
Your pension

Don't pay too much tax in retirement
Did you realise you still pay income tax after you’ve retired? Find out what you need to know — and how it affects your retirement options here.
Discover more on tax in retirement

Add a beneficiary to your pension
See what you can do to help your pension money go to the right person - in case you're not here.
Learn why to add a beneficiary

Taking part of your pension
There are a few different ways to take your money as you approach retirement. See your options on withdrawing part of your pension money.
Take some of your money