Contact us about your car and motor insurance
Get support with your motor insurance right away
- Round-the-clock availability
- The latest information and resources, selected by our experts
- The quickest route to a solution
For the best way to get in touch, choose from the options below
The best way to contact us depends on what policy you have. So that we can get you to the right place, please choose one of the following options.
Policy numbers starting with MMV, MOT, MMO, CVM, HPI, VAN or BRK
Or, for quote references starting QTE
Or, for Aviva Distinct customers
Check out MyAviva to manage your policy online and find the different ways to contact us.
Policy numbers starting with 72
Or, for quote references starting AOQ
Aviva Online and Aviva Premium policies are self-serve online, visit the Aviva Online Help Centre to view frequently asked questions or to email us.
If we have contacted you asking you to provide an alternative email address please complete our provide alternative email address form.
For all other help, please use the help centre button below.
Policy numbers starting with AZC
Aviva Zero customers, please use the Aviva Zero Help Centre where you'll find how to log into Zero, how to claim, manage your policy, frequently asked questions and customer support.
Policy numbers starting MTM or AVP?
You have AvivaPlus car insurance with us. If you can’t make the change you need in MyAviva, it’s quick and easy to use one of our online request and enquiry forms instead.
Just a hop, skip and tap to where you want to go
Contact details for policy numbers starting with MMV, MOT, MMO, CVM, HPI, VAN or BRK
Or, for quote references starting QTE
Or, for Aviva Distinct customers
Download the MyAviva app
Download the MyAviva app today to manage your policies on the move, as well as discounts on selected products for existing customers.
View online options and contact us details
Make a request about your cover online
If you can’t make the change you need in MyAviva, it’s quick and easy to use one of our online request and enquiry forms instead.
Ask about your renewal, add or remove a vehicle or driver, request copies of policy documents, make general enquiries and more.
Send us proof of your No Claim Discount
If we’ve asked you for proof of your No Claim Discount from your previous insurer, you can upload it in MyAviva.
Alternatively, you can write to us at:
NCD Validation Team
PO Box 3445
Norwich
NR1 3GS
Contact us
Get instant support
Ask our chatbot for online help or to connect with our support teams
Car insurance
Breakdown cover
Van insurance
Temporary car
Classic car
Aviva Distinct
How to find discounts and offers worth grabbing on to
Drop in to MyAviva
Logging in to MyAviva, your secure online account, opens the door to the latest discounts and offers available to you.
Tap open the app
The simplest way to stay close to your policy info, and any offers or discounts, is to get the MyAviva app on your phone.
Motor insurance FAQs
Tips and guides about your cover – and driving in general
What to do if you're hit by an uninsured driver
Getting into a car incident can be stressful at the best of times, but what happens if the other driver is uninsured?
Drive down the cost of your car insurance
From what affects car insurance prices to what you can do about it.
No Claim Discount explained
Helping you save money on your car insurance.
Can I drive someone else’s car?
Stay legal when driving someone else's car - find out what you need to know.
Driving in Europe (including Ireland)
With all the changes that come with Brexit, a lot of people might be wondering how that’s impacted the rules around driving in Europe with a UK licence.
How to get proof of your no claim discount
Find all the details on getting proof of your no claim discount.
Can I insure 2 cars in my name?
Learn more about multi car insurance and how you can find more savings and less hassle parked on your drive.
What is excess in insurance?
Explore the different types of car insurance excess and how they work.
Can you have two insurance policies on one car?
Figuring out car insurance can be a bit confusing, especially when it comes to the idea of having two insurance policies for the same car.
Car insurance for low mileage drivers
Car insurance for low mileage drivers can be a great option for people who don’t use their cars often.
Is my car insured? How to find out
Find out how to check your insurance status.
What to do if your car is stolen
Learn the essential steps to take if your car is stolen, from reporting the theft to the police to filing an insurance claim.
Non-Fault vs Fault Claims
In the moments after an accident, it should be a priority to make sure everyone’s okay.
What invalidates my car insurance?
Making sure your car insurance details are up to date and valid is vital. Not doing it could mean your insurance becomes invalid. Invalidated insurance means your policy has been voided – so is treated like it never existed. This leaves you open to many problems like tickets, prosecution, the ability to obtain insurance and a lack of protection if you get into an accident. But, more importantly - it's illegal to drive without insurance
What is a cover note?
A cover note is a temporary document issued by an insurance company that provides evidence of insurance coverage until the actual insurance policy is issued.
L and P plates explained
Signalling to other road users isn’t just about using your blinkers. Find out how L and P plates can help signal your needs to others on the road.
Important information
For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.