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Find out how to get in touch
The coronavirus is having a huge impact on our call centres
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Find the form that suits your needs
Choose which of these is closest to your question about your car, van or motorcycle policy, so we can answer more quickly.
Aviva Online
Manage your policy online
- View and make changes to your policy
- Provide proof of no claims discount
- Make new claims and check their status
Upload proof of your No Claims Discount
Where can I find details of my Aviva Online policy?
Aviva Online Product is an online only insurance policy. You can only manage your Aviva Online insurance through MyAviva.
Looking to retrieve an Aviva Online car insurance quote?
If you have an Aviva Online quote (with a reference starting 'AOQ'), you can't access it here. Please follow the link in your quote confirmation email to retrieve your quote.
Car
Manage your policy online
- View and make changes to your policy
- Provide proof of no claims discount
- Make new claims and check their status
- Already a customer? Get a discounted quote
Send us proof of no claims discount
If we asked you to give proof of a no claims discount, please either upload it at MyAviva, or write to us at:
NCD Validation Team
PO Box 3445
Norwich
NR1 3GS
Quotes
Due to high call volumes, if you are able to, please get a quote online or retrieve an existing quote online.
Monday to Friday: 8:00am - 8:00pm
Saturday: 8:30am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
Please note: our opening hours may vary in the days and weeks ahead.
Emergency claims
Due to the coronavirus we have reduced capacity in our offices. We can now only deal with emergency claims by phone.
If your claim is not an emergency, please make a claim online or contact us by email.
New emergency claims only
Lines are open 24 hours a day
Breakdown
Roadside assistance in the UK
Lines are open 24 hours a day
Roadside assistance abroad
Lines are open 24 hours a day
Quotes
Due to high call volumes, if you are able to, please get a quote online or retrieve an existing quote online.
Monday to Friday: 8:00am - 8:00pm
Saturday: 8:30am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
Please note: our opening hours may vary in the days and weeks ahead.
Motorcycle
Customer service
Monday to Friday: 8:00am - 8:00pm
Saturday: 8:30am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
Due to the coronavirus we have reduced capacity in our offices. We can now only deal with emergency claims by phone.
If your claim is not an emergency, please make a claim online or contact us by email.
New emergency claims only
Lines are open 24 hours a day
Van
Send us proof of no claims discount
If we asked you to give proof of a no claims discount, please either upload it at MyAviva, or write to us at:
NCD Validation Team
PO Box 3445
Norwich
NR1 3GS
Customer service
Due to high call volumes, if you are able to, please manage your policy in MyAviva or email us.
Monday to Friday: 8:00am - 8:00pm
Saturday: 8:30am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
Please note: our opening hours may vary in the days and weeks ahead.
Quotes
Due to high call volumes, if you are able to, please get a quote online or retrieve an existing quote online.
Monday to Friday: 8:30am - 8:00pm
Saturday: 8:30am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
Please note: our opening hours may vary in the days and weeks ahead.
Due to the coronavirus we have reduced capacity in our offices. We can now only deal with emergency claims by phone.
If your claim is not an emergency, please make a claim online or contact us by email.
New emergency claims only
Lines are open 24 hours a day
Temporary car
Dayinsure customer service
Monday to Thursday: 9:00am - 5:00pm
Friday: 9:00am - 6:00pm
Weekends: Closed
Quotes
To find out more about the policy and get a quote, go to our temporary car insurance page
Classic car
Hagerty International customer service
Monday to Friday: 9:00am - 5:30pm
Saturday: 9:00am - 1:00pm
Sunday and bank holidays: Closed
Quotes
To find out more about the policy and get a quote, go to our classic car insurance page
Private clients car
Customer service and new quotes
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Claims abroad
Lines are open 24 hours a day
Claims in the UK
Lines are open 24 hours a day
Haven't found what you're looking for?
See our contact us page for a full directory.
Other reasons to get in touch
Find out more about working with us, plus how to get in touch if you’ve got a media enquiry.
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Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.