Contact us about car and motor

Find out how to get in touch

The coronavirus is having a huge impact on our call centres

If you can, please manage your policy in MyAviva or email us.


Email enquiries

Due to high call volumes, if you are able to, please email us.

Car

Manage your policy online

  • View and make changes to your policy
  • Provide proof of no claims discount
  • Make new claims and check their status
  • Already a customer? Get a discounted quote
     

Send us proof of no claims discount


If we asked you to give proof of a no claims discount, please either upload it at MyAviva, or write to us at:

NCD Validation Team
PO Box 3445
Norwich
NR1 3GS


Customer service

Due to high call volumes, if you are able to, please manage your policy in MyAviva or email us.

Monday to Friday: 8:00am - 8:00pm

Saturday: 8:30am - 5:00pm

Sunday and bank holidays: 10:00am - 4:00pm

Please note: our opening hours may vary in the days and weeks ahead.

Alternatively, you can contact us through:

Facebook @AvivaUK

Twitter @AvivaUK


Quotes

Due to high call volumes, if you are able to, please get a quote online or retrieve an existing quote online.

Monday to Friday: 8:00am - 8:00pm

Saturday: 8:30am - 5:00pm

Sunday and bank holidays: 10:00am - 4:00pm

Please note: our opening hours may vary in the days and weeks ahead.


Emergency claims

Due to the coronavirus we have reduced capacity in our offices. We can now only deal with emergency claims by phone.

If your claim is not an emergency, please make a claim online or contact us by email.

New emergency claims only

0345 030 6925

Lines are open 24 hours a day

 

Existing claims

LiveChat is available 7 days a week: 8:00am – 8:00pm, or please email us.

Breakdown

Roadside assistance in the UK

08000 155 755

Lines are open 24 hours a day

Roadside assistance abroad

+44 1603 202500

Lines are open 24 hours a day


Customer service

Due to high call volumes, if you are able to, please manage your policy in MyAviva or email us.

Monday to Friday: 8:00am - 8:00pm

Saturday: 8:30am - 5:00pm

Sunday and bank holidays: 10:00am - 4:00pm

Please note: our opening hours may vary in the days and weeks ahead.

Alternatively, you can contact us through:

Facebook @AvivaUK

Twitter @AvivaUKSupport


Quotes

Due to high call volumes, if you are able to, please get a quote online or retrieve an existing quote online.

Monday to Friday: 8:00am - 8:00pm

Saturday: 8:30am - 5:00pm

Sunday and bank holidays: 10:00am - 4:00pm

Please note: our opening hours may vary in the days and weeks ahead.

Motorcycle

Customer service

0345 030 6921

Monday to Friday: 8:00am - 8:00pm

Saturday: 8:30am - 5:00pm

Sunday and bank holidays: 10:00am - 4:00pm

Alternatively, you can contact us through:

Facebook @AvivaUK

Twitter @AvivaUKSupport


Due to the coronavirus we have reduced capacity in our offices. We can now only deal with emergency claims by phone.

If your claim is not an emergency, please make a claim online or contact us by email.

New emergency claims only

0345 030 6925

Lines are open 24 hours a day

 

Existing claims

LiveChat is available 7 days a week: 8:00am – 8:00pm, or please email us.

Van

Manage your policy online

  • Make changes to your policy (not applicable for Sole Trader and Company covers)
  • Provide proof of no claims discount
  • Make new claims and check their status
  • Already a customer? Get a discounted quote
     

Send us proof of no claims discount


If we asked you to give proof of a no claims discount, please either upload it at MyAviva, or write to us at:

NCD Validation Team
PO Box 3445
Norwich
NR1 3GS


Customer service

Due to high call volumes, if you are able to, please manage your policy in MyAviva or email us.

Monday to Friday: 8:00am - 8:00pm

Saturday: 8:30am - 5:00pm

Sunday and bank holidays: 10:00am - 4:00pm

Please note: our opening hours may vary in the days and weeks ahead.

Alternatively, you can contact us through:

Facebook @AvivaUK

Twitter @AvivaUKSupport


Quotes

Due to high call volumes, if you are able to, please get a quote online or retrieve an existing quote online.

Monday to Friday: 8:30am - 8:00pm

Saturday: 8:30am - 5:00pm

Sunday and bank holidays: 10:00am - 4:00pm

Please note: our opening hours may vary in the days and weeks ahead.


Due to the coronavirus we have reduced capacity in our offices. We can now only deal with emergency claims by phone.

If your claim is not an emergency, please make a claim online or contact us by email.

New emergency claims only

0345 030 6925

Lines are open 24 hours a day

 

Existing claims

LiveChat is available 7 days a week: 8:00am – 8:00pm, or please email us.

Temporary car

Dayinsure customer service

0333 005 0944

Monday to Thursday: 9:00am - 5:00pm

Friday: 9:00am - 6:00pm

Weekends: Closed


QuotesTo find out more about the policy and get a quote, go to our temporary car insurance page

Classic car

Hagerty International customer service

0333 323 1242

Monday to Friday: 9:00am - 5:30pm

Saturday: 9:00am - 1:00pm

Sunday and bank holidays: Closed


QuotesTo find out more about the policy and get a quote, go to our classic car insurance page

Private clients car

Customer service and new quotes

0800 068 7005

Monday to Friday: 9:00am - 5:00pm

Weekends and bank holidays: Closed


Claims in the UK

0800 051 1750

Lines are open 24 hours a day

Claims abroad

+44 1603 208 091

Lines are open 24 hours a day

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Important information

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.