Contact us about your car and motor insurance
Get support with your motor insurance right away
- Our online assistant is the quickest way to get in touch
- It can answer questions about your policy
- If you need to call, it points you to the right phone number
For the best way to get in touch, choose from the options below
The best way to contact us depends on what policy you have. So that we can get you to the right place, please choose one of the following options.
Policy numbers starting with MMV, MOT, MMO, CVM, HPI, VAN or BRK
Or, for quote references starting QTE
Or, for Aviva Distinct customers
Check out MyAviva to manage your policy online and find the different ways to contact us.
Policy numbers starting with 72
Or, for quote references starting AOQ
Aviva Online and Aviva Premium policies are self-serve online, visit the Aviva Online Help Centre to view frequently asked questions or to email us.
If we have contacted you asking you to provide an alternative email address please complete our provide alternative email address form.
For all other help, please use the help centre button below.
Policy numbers starting with AZC
Aviva Zero customers, please use the Aviva Zero Help Centre where you'll find how to log into Zero, how to claim, manage your policy, frequently asked questions and customer support.
Policy numbers starting MTM or AVP?
You have AvivaPlus car insurance with us. If you can’t make the change you need in MyAviva, it’s quick and easy to use one of our online request and enquiry forms instead.
Just a hop, skip and tap to where you want to go
Contact details for policy numbers starting with MMV, MOT, MMO, CVM, HPI, VAN or BRK
Or, for quote references starting QTE
Or, for Aviva Distinct customers
Manage your policies with MyAviva
The best way to manage your policy. Use our self service portal to view and make changes to your policy, provide proof of No Claim Discount, make new claims and check their status, and see your discounts – all in one place and on the go.
View online options and contact us details
Make a request about your cover online
If you can’t make the change you need in MyAviva, it’s quick and easy to use one of our online request and enquiry forms instead.
Ask about your renewal, add or remove a vehicle or driver, request copies of policy documents, make general enquiries and more.
Send us proof of your No Claim Discount
If we’ve asked you for proof of your No Claim Discount from your previous insurer, you can upload it in MyAviva.
Alternatively, you can write to us at:
NCD Validation Team
PO Box 3445
Norwich
NR1 3GS
Car insurance
Breakdown cover
Van insurance
Temporary car
Classic car
Aviva Distinct
How to find discounts and offers worth grabbing on to
Drop in to MyAviva
Logging in to MyAviva, your secure online account, opens the door to the latest discounts and offers available to you.
Tap open the app
The simplest way to stay close to your policy info, and any offers or discounts, is to get the MyAviva app on your phone.
Motor insurance FAQs
Tips and guides about your cover – and driving in general
How we’re tackling motor supply chain issues
How we’re tackling motor supply chain issues.
Can a car dash cam help with insurance claims?
You’ve been in a car accident and it wasn’t your fault. But can you prove that?
What are penalty points and how do they affect insurance?
Penalty points are issued for a variety of driving offences, but what are they and how do they affect your car insurance premiums?
Calculate your annual mileage for car insurance
We ask our experts and give you some tips on how to get the most mileage for your money.
Cracked, Chipped, or Shattered: Understanding Windscreen Damage
As cars become more sophisticated, windscreen replacement or repair costs are increasing.
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A guide to car tax
Read on to find out what you need to know about what car tax you’ll need to pay.
No claims bonus explained
Confused about your no claims bonus? Our guide takes you through how it works and how you can protect your discount.
How to pass your theory test
Passing your theory test is the first round of your full driving test. Not sure what to expect? This article can put you in the driver’s seat.
Driving with a medical condition
The different medical conditions that can affect your ability to drive and those that you must report to the DVLA.
Motor changes to tell insurers
Moving home or changing your name? Make sure your car insurer is one of the first to know, or you could struggle to claim if the worst should happen.
What happens when your car is written off?
If you are involved in a car accident, having your vehicle written off by an insurance company can be traumatic. But what exactly is a ‘write-off’?
Car insurance groups explained
Take a look at our guide to how your car’s insurance group is decided and how it affects your cover costs.
How to pass your practical driving test
From your first lesson to test day, we’ve broken down what you need to know about passing your practical driving test.
What to do if you use the wrong fuel
Filling up with the wrong type of fuel is a very common mistake to make. Avoid further damage to your car by following our advice.
Important information
For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.