Get support with your motor insurance right away

With our chatbot you’ll get:

  • Round-the-clock availability
  • The latest information and resources, selected by our experts
  • The quickest route to a solution

For the best way to get in touch, choose from the options below

The best way to contact us depends on what policy you have. So that we can get you to the right place, please choose one of the following options.

Policy numbers starting with MMV, MOT, MMO, CVM, HPI, VAN or BRK

Or, for quote references starting QTE

Or, for Aviva Distinct customers

Check out MyAviva to manage your policy online and find the different ways to contact us.

Policy numbers starting with 72

Or, for quote references starting AOQ

Aviva Online and Aviva Premium policies are self-serve online, visit the Aviva Online Help Centre to view frequently asked questions or to email us.

If we have contacted you asking you to provide an alternative email address please complete our provide alternative email address form.

For all other help, please use the help centre button below.

Policy numbers starting with AZC

Aviva Zero customers, please use the Aviva Zero Help Centre where you'll find how to log into Zero, how to claim, manage your policy, frequently asked questions and customer support.

Policy numbers starting MTM or AVP?

You have AvivaPlus car insurance with us.  If you can’t make the change you need in MyAviva, it’s quick and easy to use one of our online request and enquiry forms instead.

Contact details for policy numbers starting with MMV, MOT, MMO, CVM, HPI, VAN or BRK

Or, for quote references starting QTE

Or, for Aviva Distinct customers

Manage your policies with MyAviva

The best way to manage your policy. Use our self service portal to view and make changes to your policy, provide proof of No Claim Discount, make new claims and check their status, and see your discounts – all in one place and on the go.

Register for MyAviva today

View online options and contact us details

Make a request about your cover online

If you can’t make the change you need in MyAviva, it’s quick and easy to use one of our online request and enquiry forms instead.

Ask about your renewal, add or remove a vehicle or driver, request copies of policy documents, make general enquiries and more.

 

Send us proof of your No Claim Discount

If we’ve asked you for proof of your No Claim Discount from your previous insurer, you can upload it in MyAviva.

Alternatively, you can write to us at:

NCD Validation Team
PO Box 3445
Norwich
NR1 3GS

Motor insurance

Get support straight away

Car insurance

Breakdown cover

Van insurance

Temporary car

Classic car

Aviva Distinct

How to find discounts and offers worth grabbing on to

Motor insurance FAQs

Tips and guides about your cover – and driving in general

Important information

For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.