Contact us about car and motor
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Select your product and find out how to get in touch.
Car
Send us proof of no claims discount
If we asked you to give proof of a no claims discount, please either upload it at MyAviva, or write to us at:
NCD Validation Team
PO Box 3445
Norwich
NR1 3GS
Customer service
Monday to Friday: 8:00am - 8:00pm
Saturday: 8:30am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
Quotes
Monday to Friday: 8:00am - 8:00pm
Saturday: 8:30am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
You can also get a quote online or retrieve an existing quote
Existing claims
Monday to Friday: 9:00am - 5:00pm
Saturday: Closed
Bank holidays: Closed
New claims
Lines are open 24 hours a day
You can also make a claim online
Breakdown
Roadside assistance in the UK
Lines are open 24 hours a day
Roadside assistance abroad
Lines are open 24 hours a day
Customer service
Monday to Friday: 8:30am - 8:00pm
Saturday: 9:00am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
Quotes
Monday to Friday: 8:30am - 8:00pm
Saturday: 9:00am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
You can also get a quote online or retrieve an existing quote
Motorbike
Customer service
Monday to Friday: 8:00am - 8:00pm
Saturday: 8:30am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
Quotes
Monday to Friday: 8:00am - 8:00pm
Saturday: 8:30am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
Existing claims
Monday to Friday: 9:00am - 5:00pm
Saturday: Closed
Bank holidays: 10:00am - 9:00pm
New claims
Lines are open 24 hours a day
Van
Send us proof of no claims discount
If we asked you to give proof of a no claims discount, please either upload it at MyAviva, or write to us at:
NCD Validation Team
PO Box 3445
Norwich
NR1 3GS
Customer service
Monday to Friday: 8:00am - 8:00pm
Saturday: 8:30am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
Quotes
Monday to Friday: 8:30am - 8:00pm
Saturday: 8:30am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm
You can also get a quote online or retrieve an existing quote
Existing claims
Monday to Friday: 9:00am - 5:00pm
Weekends: Closed
Bank holidays: 9:00am - 5:00pm
New claims
Lines are open 24 hours a day
You can also make a claim online
Temporary car
Dayinsure customer service
Monday to Thursday: 9:00am - 5:00pm
Friday: 9:00am - 6:00pm
Weekends: Closed
QuotesTo find out more about the policy and get a quote, go to our temporary car insurance page
Classic car
Hagerty International customer service
Monday to Friday: 9:00am - 5:30pm
Saturday: 9:00am - 1:00pm
Sunday and bank holidays: Closed
QuotesTo find out more about the policy and get a quote, go to our classic car insurance page
Private clients car
Customer service and new quotes
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Claims in the UK
Lines are open 24 hours a day
Claims abroad
Lines are open 24 hours a day
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Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of five years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.