Contact us about motor insurance

Find out how to get in touch

Please choose an option

The best way to contact us depends on what policy you have. So that we can get you to the right place, please choose one of the options below.

Does your policy number start with letters, for example MMV?

Or does your quote reference start QTE or AVP?

Or are you insured with Aviva Distinct?

Does your policy number start with 72?

Or does your quote reference start AOQ?

Aviva Online and Aviva Premium policies are self-serve online, visit the help centre to see FAQs or to email us.

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Does your policy number start with letters, for example MMV?

We have different contact forms and contact numbers, depending on what you'd like to get in touch with us about. Opening the link below will show all your options.

Manage your policy online with MyAviva

The fastest way to make a change to your policy. Use our self-service portal to:

  • View and make changes to your policy
  • Provide proof of No Claim Discount
  • Make new claims and check their status
  • See your discounts.

Make a request about your cover online

If you can’t make the change you need in MyAviva, it’s quick and easy to use one of our online request and enquiry forms instead.

Ask about your renewal, add or remove a vehicle or driver, request copies of policy documents, make a general enquiry and more.

If your policy number starts with 72, you have an Aviva Online or Aviva Premium policy. Please visit the help centre instead.
 

Send us proof of your No Claim Discount

If we’ve asked you for proof of your No Claim Discount from your previous insurer, you can upload it in MyAviva.

Alternatively, you can write to us at:

NCD Validation Team
PO Box 3445
Norwich
NR1 3GS

View contact details

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Find contact details for a different product

Our contact us page tells you how to get in touch depending on what product you have.

Important information

^ For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.