For the best way to get in touch, choose from the options below
The best way to contact us depends on what policy you have. So that we can get you to the right place, please choose one of the following options.
Policy numbers starting with MMV, MOT, MMO, CVM, HPI, VAN or BRK
Or, for quote references starting QTE
Check out MyAviva to manage your policy online and find the different ways to contact us.
Policy numbers starting with 72
Or, for quote references starting AOQ
Aviva Online and Aviva Premium policies are self-serve online, visit the Aviva Online Help Centre to view frequently asked questions or to email us.
If we have contacted you asking you to provide an alternative email address please complete our provide alternative email address form.
For all other help, please use the help centre button below.
Policy numbers starting with AZC
Aviva Zero customers, please use the Aviva Zero Help Centre where you'll find how to log into Zero, how to claim, manage your policy, frequently asked questions and customer support.
Policy numbers starting MTM or AVP?
You have AvivaPlus car insurance with us. If you can’t make the change you need in MyAviva, it’s quick and easy to use one of our online request and enquiry forms instead.
Just a hop, skip and tap to where you want to go
Contact details for policy numbers starting with MMV, MOT, MMO, CVM, HPI, VAN or BRK
Or, for quote references starting QTE
Download the MyAviva app
Download the MyAviva app today to manage your policies on the move, as well as discounts on selected products for existing customers.
View online options and contact us details
Make a request about your cover online
If you can’t make the change you need in MyAviva, it’s quick and easy to use one of our online request and enquiry forms instead.
Ask about your renewal, add or remove a vehicle or driver, request copies of policy documents, make general enquiries and more.
Send us proof of your No Claim Discount
If we’ve asked you for proof of your No Claim Discount from your previous insurer, you can upload it in MyAviva.
Alternatively, you can write to us at:
NCD Validation Team
PO Box 3445
Norwich
NR1 3GS
Contact us
Get instant support
Ask our chatbot for online help or to connect with our support teams
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How to find discounts and offers worth grabbing on to
Drop in to MyAviva
Logging in to MyAviva, your secure online account, opens the door to the latest discounts and offers available to you.
Tap open the app
The simplest way to stay close to your policy info, and any offers or discounts, is to get the MyAviva app on your phone.
Motor insurance FAQs
Tips and guides about your cover – and driving in general
Car stuck in mud? How to free your car
Learn how to free your car from mud, drive safely in muddy conditions.
What is an uninsured driver promise?
Find out what kind of protection you may have if you’re in an accident with an uninsured driver.
Motor changes to tell insurers
Moving home or changing your name? Make sure your car insurer is one of the first to know, or you could struggle to claim if something goes wrong.
Summer driving: tips for safer driving
How our essential tips can help you to stay safe on the road this summer.
What are the costs involved in learning to drive?
Having your own four wheels to get you where you want to go can open a world of possibilities.
The Claims and Underwriting Exchange (CUE)
Understand what the CUE database is, why it exists and how it may help keep insurance costs down.
How to buy a personalised number plate
Whatever your motivation for wanting a personalised number plate, here’s our guide to getting your hands on one.
Personal accident cover
Learn about how personal accident cover can help support you after a car accident
A guide to car tax
Read on to find out what you need to know about car tax.
What to do if you put the wrong fuel in your car
Filling up with the wrong type of fuel is a very common mistake to make. Avoid further damage to your car by following our guidance.
Telematics car insurance
As an inexperienced driver, you may look for ways to show your safe driving abilities.
Car insurance groups explained
Take a look at our guide to how your car’s insurance group is decided and how it affects your insurance premium.
Driving after 70: what you need to know
Once you reach 70, you'll need to renew your driving licence every three years. Here's our guide to how to renew your licence and staying on the road.
Calculate your annual mileage for car insurance
Understanding and accurately estimating your annual mileage is crucial for determining your car insurance premium, as it impacts the cost and validity of your coverage.
Winter is coming: 37 million car owners admit to making costly car mistakes
Winter is coming: 37 million car owners admit to making costly car mistakes
Car insurance for additional drivers
Learn more about how to add another driver to your car insurance policy
Important information
For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.