Please choose an option

How to contact us depends on what policy you have. So that we can get you to the right place, please choose one of the options below.

Does your policy number start with MMV, MOT, MMO, CVM, HPI, VAN or BRK?

You have Aviva Car Insurance with us.

Does your policy number start with 72?

You have Aviva Online or Aviva Premium Car Insurance with us.

These are self-serve online policies – use the help centre to see FAQs or to email us.

Does your policy number start with MTM or AVP?

You have AvivaPlus Car Insurance with us.

Have you tried MyAviva?

A customer using their phone to access MyAviva, with MyAviva also open on their desktop in the background – in a home setting

Discover MyAviva

Depending on your policy, you might be able to make the changes yourself in MyAviva – it's quicker this way too.

Your motor insurance questions answered

Before using our forms, you may be able to find the information you need faster.

Frequently asked questions

Answering your frequently asked questions about your motor insurance, to do with your cover, No Claim Discount (NCD), claims, managing your policy, driving abroad and optional covers – including Protected NCD, Motor Legal cover, Courtesy Car, Courtesy Van, Motor Injury Protection Plus, UK breakdown cover, Foreign Travel and European Breakdown Cover – and more.