Accessibility

We want to make sure that everyone has equal access to all our services. Here, you’ll find the information you need to use our website and services – whatever your needs.

Adapting our website to suit your needs

Change text size

If you want to change the text size, changing the settings of your internet browser may help.

To change the size of text on the screen or to magnify the screen, go to the ‘Settings’ menu on your internet browser. Depending on which browser you use, you’ll find the option to change the text size under ‘Preferences’ or ‘View’.

Text-to-Speech

If you require text-to-speech, using a screen reader or read-aloud software may help.

Most browsers will have a text-to-speech function within their ‘Settings’ menu that will read out the text on the screen. This functionality can sometimes be referred to as read aloud, read mode or reader view.

Our website supports screen readers such as NVDA, VoiceOver & Narrator.

 

Additional support from AbilityNet

For more support with using online devices, AbilityNet can help. The AbilityNet My Computer My Way website has lots of advice on how to make your phone, computer, or tablet easier to use. It has step by step guides on how to adapt your device to meet your needs.

AbilityNet also offer help on how to use your devices if you have a disability. You can call them for free on 0800 269 545.

Alternative format document request

If you’d like your documents in an alternative format such as braille, large text, audio format or on coloured paper, you can send us your request here. It can take around 15-20 days from ordering to process your request.

Alternative format request

Additional support

Need to contact us about the accessibility of our website?

If you would like to get in touch to ask or tell us anything regarding the accessibility of our websites, please email webaccessibility@aviva.com

Contact us in a way that suits you

British Sign Language Interpreter

If you require a British Language interpreter, you can contact us using SignLive. Find out how on our SignLive partnership page.

SignLive details "SignLive details"

Easy-to-use Relay service

If you require a relay service you can contact us using Relay UK and a Relay Assistant will speak, or type what you're saying. Download their app, or dial '18001' before our number, if you want to use Relay UK from abroad, please visit their website for more details.

Relay UK website "Relay UK website"

Contact via social media

You can contact us on social media:

Facebook @AvivaUK

X  (formerly Twitter)  @AvivaUK

 

Call or email us

  • Call us free

    0345 030 7041

    • Monday to Friday: 8:00am - 6:00pm
    • Saturday 9am - 3pm
    • Sunday 10am - 2pm
    • Bank Holidays 10am - 4pm

  • Email us

    contactus@aviva.com

For our joint protection, telephone calls may be recorded and/or monitored. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Our opening hours may vary depending on which team you need to speak to.