We want to make sure that everyone has equal access to all our online services.
Here, you’ll find all the information you need to use our websites – whatever your needs.
Vision and cognition
If you have a visual impairment or disability, changing the settings of your internet browser or using voice-to-speech technology may help.
To increase the size of the text on the screen or to magnify the screen, go to the ‘Settings’ menu on your internet browser. Depending on which browser you use (eg Internet Explorer, Safari, Google Chrome), you’ll find the option to increase the text size under ‘Preferences’ or ‘View’.
Most browsers will also have a text-to-speech function within their ‘Settings’ menu that will read out the text on the screen, as well as descriptions of the images.
Hearing and speech
If you’re deaf or have a hearing impairment, or you have difficulty with your speech, you can access the TextRelay service (or Next Generation Text (NGT) service that’s replaced it) by dialling ‘18001’ before our number.
You’ll be connected to a relay assistant who will join the call between you and us. They’ll read out the text you’ve typed using your text phone or other device.
The relay assistants are bound by confidentiality and any details you share with them, such as identification details or financial information are secure and protected.
Alternatively, you can contact us through:
We can help you with queries about any of your policies. Send us a message on Facebook or Twitter and we will get in touch. Usual response time is within 2 hours during opening hours.
If you have any difficulties accessing our website and digital services, please let us know by emailing firstname.lastname@example.org.