Adapting our website to suit your needs
Change text size
If you want to change the text size, changing the settings of your internet browser may help.
To change the size of text on the screen or to magnify the screen, go to the ‘Settings’ menu on your internet browser. Depending on which browser you use, you’ll find the option to change the text size under ‘Preferences’ or ‘View’.
- How to change text size on Microsoft Edge
- How to change text size on Safari
- How to change text size on Google Chrome
Text-to-Speech
If you require text-to-speech, using a screen reader or read-aloud software may help.
Most browsers will have a text-to-speech function within their ‘Settings’ menu that will read out the text on the screen. This functionality can sometimes be referred to as read aloud, read mode or reader view.
Our website supports screen readers such as NVDA, VoiceOver & Narrator.
Additional support from AbilityNet
For more support with using online devices, AbilityNet can help. The AbilityNet My Computer My Way website has lots of advice on how to make your phone, computer, or tablet easier to use. It has step by step guides on how to adapt your device to meet your needs.
AbilityNet also offer help on how to use your devices if you have a disability. You can call them for free on 0800 269 545.
Alternative format document request
If you’d like your documents in an alternative format such as braille, large text, audio format or on coloured paper, you can send us your request here. It can take around 15-20 days from ordering to process your request.
Additional support
Need to contact us about the accessibility of our website?
If you would like to get in touch to ask or tell us anything regarding the accessibility of our websites, please email webaccessibility@aviva.com
Contact us in a way that suits you
British Sign Language Interpreter
If you require a British Language interpreter, you can contact us using SignLive. Find out how on our SignLive partnership page.
Easy-to-use Relay service
If you require a relay service you can contact us using Relay UK and a Relay Assistant will speak, or type what you're saying. Download their app, or dial '18001' before our number, if you want to use Relay UK from abroad, please visit their website for more details.
Contact via social media
You can contact us on social media: