We’ve partnered with SignLive
What that means
A free British Sign Language interpreter for your car and home insurance questions and claims, when our phonelines are open, using the SignLive app.
SignLive is a free online video interpreting service that connects you to a qualified British Sign Language (BSL) interpreter. We initially teamed up with SignLive to give Aviva and AvivaPlus car and home customers the option to get in touch using BSL. Following the successful launch of this pilot, we’re now pleased to offer this same service to our My Money, NGP and Unisure pension customers.
Your SignLive interpreter is the bridge between you and a member of the Aviva team so you can discuss your pension, car or home insurance claim. We can also help you with any customer service queries you may have.
Is my policy eligible for signlive?
You can use this service if your Individual, Stakeholder or Workplace pension starts with an 8 or TK, TL, P, TL, P, SM, SQ, PP, MX, JX, GX or MF. New Generation Pension (NGP) Pension policies should start with the letter F and for My Money pensions, it’s GS.
For Aviva and AvivaPlus car and home policies, your policy number should start with letters MMV or MHO. If your policy number starts with a 72, you have an Aviva Online or Aviva Premium policy you can find all other ways to get in touch with us on our contact us page.
Our partnership explained
Let one of the SignLive interpreters explain just what our partnership means for you.
Transcript
Hello. To help you communicate with us in a way that’s right for you, we’ve partnered with online British Sign Language interpreting service SignLive.
British Sign Language users who have an Aviva or AvivaPlus home or motor policy can use a free British Sign Language interpreter to speak with our claims and customer service teams.
Simply log in to SignLive, look Aviva up in the Community Directory, and hit call to connect. A certified British Sign Language interpreter will then support your conversation with a member of our team for free. You’ll find the links to the SignLive website and app on this page.
For British Sign Language users who’ve never tried SignLive before, you’ll need to complete a one-off registration the first time.
We’re kicking things off by giving motor and home customers the chance to use SignLive to ask a claim or customer service query.
You won’t be able to use it to contact us about anything else. Not just yet anyway. But we’ve got plans to change that. So, if you have any feedback, let us know.
Communicating in a way that’s right for you. It takes a partner. Someone who cares. It takes Aviva.
If you trip over any technical issues when using SignLive, contact them at hello@signlive.co.uk.
Get going in just three steps:
Download the SignLive app
Download the SignLive app on your mobile phone or tablet or connect using your web browser.
Log in
Log in using Facebook, Google, or your email address. If you’re new to the service, you’ll need to register first.
Find Aviva
Discover Aviva under the Community Directory and tap ‘call’.
This is a free service available when our phonelines are open.
For more information, visit www.signlive.co.uk.
When our phonelines are open
New car insurance claims
Lines are open 24 hours a day, 7 days a week
Existing car insurance claims
Monday to Friday: 9:00am - 5:00pm
Car insurance customer service
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 3:00pm
Sunday: 10:00am - 2:00pm
Bank holidays: 10:00am - 4:00pm
Please note: our opening hours may vary in the days and weeks ahead ^
New home insurance claims
Lines are open 24 hours a day, 7 days a week
Existing home insurance claims
Monday to Friday: 9:00am - 5:00pm
Aviva Home customer service
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 3:00pm
Sunday: 10:00am - 2:00pm
Bank holidays: 10:00am - 4:00pm
Please note: our opening hours may vary in the days and weeks ahead ^
Pension services
My Money:
Monday to Friday: 8.00am – 5:30pm
Saturday, Sunday, Bank holidays: Closed
Unisure to Indvidual, Stakeholder or Workplace:
Monday to Friday: 8.00am – 6:00pm
Saturday, Sunday, Bank holidays: Closed
New Generation Pension (NGP)
Monday to Friday: 8.30am – 6:00pm
Saturday, Sunday, Bank holidays: Closed
Important information
^ For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Get the SignLive app
Download the SignLive app from the App Store or Google play. Simply connect with us once it’s set up.