Everyone has equal access to information here, that's why you can choose to get your documents in a range of specialist formats.
They're designed to make sure everyone can get information in the way that works for them, whether they're blind, visually impaired, or have visual processing difficulties.
Here are the formats we can share your documents in:
- Braille (Grade 1 and Grade 2)
- Large print
- Audio format (CD, MP3 and USB)
- Coloured paper or print
It can take from 12 to 20 days.
If you'd rather call us, use a British Sign Language interpreter, or Relay UK, you can get in touch with us in a way that suits you.
And if you want a copy of a document in a non-specialist format, please call or email us.
Contact us in a way that suits you
British Sign Language Interpreter
If you require a British Sign Language interpreter, you can contact us using Convo (formerly known as SignLive). Find out how on our Convo partnership page.
Easy-to-use Relay service
If you require a relay service, you can contact us using Relay UK and a Relay Assistant will speak or type what you're saying.
Download their app, or dial '18001' before our number. If you want to use Relay UK from abroad, please visit their website for more details.
Dals language translation
We’ve partnered with Dals, a free-to-use language translation service for your questions, quotes and claims. It’s available when our phone lines are open and gives you an instant translation.
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