Bought your policy through a price comparison website and see AZC at the start of your policy number? That means you’re with Aviva Zero. Not sure if that’s you? See other policy options
Manage your policy or make a claim
Manage your policy
Most customers can use MyAviva to:
- view and make changes to your policy
- upload proof of your No Claim Discount
- see your documents
- update your personal information.
Need to make a claim?
You can make a claim online. We’ll support you along the way.
You'll need to provide details of:
- what happened
- any third parties involved (like the number plate of any other cars)
- the damage to your vehicle.
Our chatbot can connect you to the answers and people you need
If you can’t find what you’re looking for, our chatbot can give you instant support around the clock, help you manage your account, or direct you to the right team if you need to speak to someone.
Can't find what you need?
Get in touch.
Need help?
The quickest way to get support is through our Live Chat. Click here to access live chat.
Aviva Zero car insurance claims
Aviva Zero car insurance claims - emergency / at roadside (UK)
0345 305 7555
Aviva Zero car insurance claims - emergency / at roadside (abroad)
+44 1603 603 382
Phone lines are open 24 hours a day
Aviva Zero car insurance claims - non-emergency
0345 301 1933
Monday to Friday: 9:00am - 5:00pm
Weekends Closed
Important information
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection telephone calls may be recorded and/or monitored.