What to expect when making a claim
If you need to make a claim on your car insurance, make sure everyone is safe first. If anyone's injured or you're stuck at the roadside, it’s best to speak to us directly. You'll find our contact numbers further down this page.
Claim online or notify us of an incident
You'll need to provide details of:
- what happened
- any third parties involved (like the number plate of any other cars)
- the damage to your vehicle.
We'll give you immediate confirmation and your claim reference number.
Glass claims
If your claim involves damage to glass only, you can book your repair or replacement now. All you need is:
- your vehicle registration number
- your preferred date for repair.
And the good news is that glass claims will not affect your No Claim Discount.
Can't find what you need?
Get in touch.
Car insurance claims
If you're at the roadside or have additional needs which mean you need to speak to us, there are a few ways to get in touch. To contact us using a free British Sign Language interpreter, see our Convo service page.
Personal customers (Policy numbers starting with MMV, MOT, MMO, MTM, AVP, CVM, HPI, VAN, BRK or 72)
0345 030 6925
Phone lines are open 24 hours a day.
Aviva Zero customers (Policy numbers starting with AZC)
0345 305 7555
Phone lines are open 24 hours a day.
Existing claims
Important information
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection telephone calls may be recorded and/or monitored.