If your policy numbers start with 72 and you bought your cover through a price comparison website, all your support is digital-first. Log in to MyAviva any time to view your cover, make changes or get help. Not sure if that’s you? See other policy options
Manage your policy or make a claim
Manage your car or van insurance online
Log in to MyAviva and take care of your car insurance whenever you like.
Most customers can use MyAviva to:
- view and make changes to your policy
- upload proof of your No Claim Discount
- see your documents
- make a claim or check the status of an existing claim
- renew your cover
- update your personal information.
Need to make a claim?
You can make a claim online. We’ll support you along the way.
You'll need to provide details of:
- what happened
- any third parties involved (like the number plate of any other cars)
- the damage to your vehicle.
Our chatbot can connect you to the answers and people you need
If you can’t find what you’re looking for, our chatbot can give you instant support around the clock, help you manage your account, or direct you to the right team if you need to speak to someone.
Can't find what you need?
Get in touch.
Aviva, Aviva Gold or Aviva Platinum car insurance claims
Aviva, Aviva Gold or Aviva Platinum car insurance claims
0345 030 6925
Phone lines are open 24 hours a day for new claims and Monday to Friday 9am-5pm for existing claims.
Aviva, Aviva Gold or Aviva Platinum Van insurance claims
Aviva, Aviva Gold or Aviva Platinum Van insurance claims
0345 030 6925
Phone lines are open 24 hours a day for new claims and Monday to Friday 9am-5pm for existing claims.
Important information
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection telephone calls may be recorded and/or monitored.