Make a claim

Let’s get your critical illness cover claim started

What to expect

  • Tell us you need to make a claim for critical illness, terminal illness or total permanent disability by phone or online, so we can get the process under way.
  • We’ll take the details of your claim over the phone at a time and day that suits you. Or we can send a claim form for you to complete and return, if you prefer. 
  • Once we’ve collected the information we need, we’ll get in touch to explain what happens next. 
  • If your claim is successful, we'll usually pay out within five working days. If we can't pay out, we'll explain why.

Ways to start your claim

It’s easy to start a critical illness cover claim – just call us or fill in our online form. 

To speed things up, try to have this information ready before you start:

  • your contact details
  • basic information about your condition 
  • the policy number
  • your GP’s contact details.

Make a claim over the phone

If you bought your policy from us, here’s the number to call if you want to make a claim over the phone:

Phoning in the UK

0800 015 1142

Monday to Friday: 8:00am - 6:00pm

Saturday: 8:00am - 2:00pm

Phoning from abroad

+44 1603 202 500

Monday to Friday: 8:00am - 6:00pm

Saturday: 8:00am - 2:00pm

Calls may be monitored or recorded. Calls to 0800 number from UK landlines and mobiles are free. Numbers that start with 03 are charged at national call rates, and may depend on your network provider. 

If the policy was bought elsewhere, the number you need to call is under the provider's name:

Friends Provident

Bupa Health Insurance or Friends Life


AXA Sunlife Direct


Make a claim online

Just follow the steps and answer the questions in our claim notification form, and we’ll get things moving for you.

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