Get your claim started
If you need to make a claim for critical illness, terminal illness or total permanent disability, we’re here to help. Please take a few moments to find out how best to get in touch and what information we’ll ask you for.
How to get in touch
It’s best to call us to get your claim started. This way we can make sure we’ve got all we need to get to work straight away.
If you prefer, you can complete our online notification form.
Bought your policy with another provider?
Select your policy provider from the list below.
Bupa Health Insurance or Friends Life
AXA Sunlife Direct
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Understand the difference between both policies.
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Explore our different types of cover.
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There are 3 different types of term life insurance.
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See our top tips to help you protect your family's finances if you choose not to marry.
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.