What to expect
If you’ve been diagnosed with a critical illness, terminal illness, or total permanent disability, you may be able to make a claim on your policy. If you’re not sure whether your condition is covered, check your policy booklet.
Once you are ready to start your claim, here’s how it works:
- Fill in the relevant online form with the details of your claim for critical illness, terminal illness or total permanent disability. We can also take the details of your claim at a time and day that suits you; just let us know your preference.
- Once we’ve collected the information we need, we’ll get in touch to explain what happens next.
- If your claim is successful, we'll usually pay out within five working days. If we can't pay out, we'll explain why.
Ways to start your claim
It’s easy to start your claim – just fill in our online form.
To speed things up, try to have this information ready before you start:
- your contact details
- basic information about your condition
- the policy number
- your GP’s and Consultant's contact details, when relevant.
Make a claim online
Just follow the steps and answer the questions in our claim notification form, and we’ll get things moving for you.
Make a claim over the phone
If you bought your policy from us, here’s the number to call if you want to make a claim over the phone:
Claiming in the UK
0800 015 1142
Claiming from abroad
+44 1603 603 277
Monday to Friday: 8:00am - 6:00pm
Saturday: Closed
Sunday: Closed
Calls may be monitored or recorded. Calls to 0800 numbers from UK landlines and mobiles are free. Numbers that start with 03 are charged at national call rates, and may depend on your network provider. Opening hours may vary depending on the department you need to speak to.
Bought your policy with another provider?
The number you need to call is under the provider's name:
Friends Provident
Bupa Health Insurance or Friends Life
AXA
AXA Sunlife Direct
Winterthur
AIG Life Limited
Aviva Protection UK Limited
Looking for something else?
Need to make a life insurance claim?
If someone has passed away and had a life insurance policy with us, you can make a claim.
Want to make a waiver of premium claim?
If you’re incapacitated and unable to work, you may be able to make a claim, so we cover the cost of your premiums for a while.
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