Make a Critical Illness claim
Our team of experts is here to help
Get your claim started
If you need to make a claim for critical illness, terminal illness or total permanent disability, we’re here to help. Please take a few moments to find out how best to get in touch and what information we’ll ask you for.
How to get in touch
It’s best to call us to get your claim started. This way we can make sure we’ve got all we need to get to work straight away.
Aviva customers
Online
If you prefer, you can complete our online notification form.
Bought your policy with another provider?
Select your policy provider from the list below.
Friends Provident
Bupa Health Insurance or Friends Life
AXA
AXA Sunlife Direct
Winterthur
How it works
We’ve made it quick and easy to make a Critical Illness claim.
Get in touch
Don’t worry about remembering any medical terminology. All we’ll ask when you get in touch is your name, some very basic details about the condition and your policy number if you have it to hand.
Make your claim
We’ll take the details of your claim over the phone at a time and day that suits you. Or we can send a claim form for you to complete and return if you prefer. We’ll then ask for GP and consultant contact details, so it helps to have these ready.
We do the rest
We’ll gather any further information we need and will keep you updated on progress. Once we’ve agreed to pay your claim, we’ll make the payment within 5 working days.
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Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.