Make a Critical Illness claim

Our team of experts is here to help

Get your claim started

If you need to make a claim for critical illness, terminal illness or total permanent disability, we’re here to help. Please take a few moments to find out how best to get in touch and what information we’ll ask you for.

How to get in touch

It’s best to call us to get your claim started. This way we can make sure we’ve got all we need to get to work straight away.

Aviva customers

Phoning in the UK

0800 015 1142

Monday to Friday: 8:00am - 6:00pm

Saturday: 8:00am - 2:00pm

Phoning from abroad

+44 1603 202 500

Monday to Friday: 8:00am - 6:00pm

Saturday: 8:00am - 2:00pm


If you prefer, you can complete our online notification form.

Bought your policy with another provider?

Select your policy provider from the list below.

Friends Provident

Bupa Health Insurance or Friends Life


AXA Sunlife Direct


How it works

We’ve made it quick and easy to make a Critical Illness claim.

Step 1

Get in touch

Don’t worry about remembering any medical terminology. All we’ll ask when you get in touch is your name, some very basic details about the condition and your policy number if you have it to hand.

Step 2

Make your claim

We’ll take the details of your claim over the phone at a time and day that suits you. Or we can send a claim form for you to complete and return if you prefer. We’ll then ask for GP and consultant contact details, so it helps to have these ready.

Step 3

We do the rest

We’ll gather any further information we need and will keep you updated on progress. Once we’ve agreed to pay your claim, we’ll make the payment within 5 working days.

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Important information

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.