Make a Life Insurance claim
Our team of experts is here to help
Get your claim started
We’ve made it as easy as possible for you to make a claim against one of our Life Insurance policies. Please take a few moments to find out how best to get in touch and how the process works.
How to get in touch
It’s best to call us to get your claim started. This way we can make sure we’ve got all we need to get to work straight away.
Aviva customers
Online
If you prefer, you can complete our online notification form.
Bought your policy with another provider?
Select your policy provider from the list below.
Friends Provident
Bupa Health Insurance or Friends Life
AXA
AXA Sunlife Direct
Winterthur
How it works
Give us a call
To make a claim we’ll ask you for the name of the person who has died, the cause of their death, plus your details and your relationship to them.
If you’ve got the policy number it speeds things up, but don’t worry if you don’t have it to hand or can’t find it.
We'll get to work
One of our experts will look at the information you've given us and will let you know if we need anything else. In most cases we'll ask you to send us a death certificate and we may ask you to send us some medical or legal documents too, depending on the circumstances. We'll talk you through this so you know exactly what's needed.
Paying your claim
Once we’ve agreed to pay your claim, we’ll make the payment within 5 working days. If for any reason we’re not able to pay the claim, we will call and write to you to explain our decision.
Looking for something else?
Life articles
Take a look at our latest news and guides.
Want to switch your life insurance policy?
You might regularly review or change your car or home insurance policy. But is it worth doing the same with your life insurance?
Want to switch your life insurance policy?
Understanding critical illness cover
Find out more about the different types of critical illness cover available and what might be right for your family.
What is critical illness cover?
How does life insurance work?
From how much life insurance costs to who gets the money if you die during the policy term, here’s a simple guide to life insurance and how it works.
Understand life insurance
What is mortgage protection insurance?
Mortgage protection insurance is a type of term life insurance. Find out more about how mortgage protection insurance works, and how it can help you here.
Learn more
What's the difference between life insurance and life assurance?
Life insurance and life assurance are terms that are often used interchangeably – but is there a difference?
Discover more
Think you can't afford life insurance? You're not alone
Read our 4 top tips on how to make the cost of life insurance more manageable.
Affordable life insurance
The difference between a death in service policy and life insurance
Understand the difference and why you might need both.
Know the difference
Should I buy a single or joint life insurance policy?
Understand the difference between both policies.
Single or joint?
Understanding life insurance
Explore our different types of cover.
Watch our video
What is term life insurance?
There are 3 different types of term life insurance.
Explore term life insurance
What happens to debt when someone dies?
Our guide to how finances are managed and debts are dealt with after a loved one passes away.
Settling debts after death
What happens to life insurance after divorce?
A simple guide to separating your life insurance policies if your relationship breaks down.
Life cover after divorce
What is critical illness cover?
Critical Illness Cover pays out a lump sum to help cover costs should you fall ill. Find out how it could benefit you and your loved ones.
Learn about this cover
A financial guide to starting a family
Whether you're a new parent or have a little one on the way, here are our top tips for setting up your family's new finances.
New family finances
What is common law marriage?
See our top tips to help you protect your family's finances if you choose not to marry.
Finances for couples
Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.