Get your claim started
We’ve made it as easy as possible for you to make a claim against one of our Life Insurance policies. Please take a few moments to find out how best to get in touch and how the process works.
How to get in touch
It’s best to call us to get your claim started. This way we can make sure we’ve got all we need to get to work straight away.
If you prefer, you can complete our online notification form.
Bought your policy with another provider?
Select your policy provider from the list below.
Bupa Health Insurance or Friends Life
AXA Sunlife Direct
Looking for something else?
Want to make a Critical Illness claim?
If you’ve been diagnosed with or had surgery for a covered critical illness, you can make a claim on your Critical Illness policy. Find out what you need to do.
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Find out more about the different types of critical illness cover available and what might be right for your family.
How does life insurance work?
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What is mortgage protection insurance?
Mortgage protection insurance is a type of term life insurance. Find out more about how mortgage protection insurance works, and how it can help you here.
What's the difference between life insurance and life assurance?
Life insurance and life assurance are terms that are often used interchangeably – but is there a difference?
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Read our 4 top tips on how to make the cost of life insurance more manageable.
The difference between a death in service policy and life insurance
Understand the difference and why you might need both.
Should I buy a single or joint life insurance policy?
Understand the difference between both policies.
Understanding life insurance
Explore our different types of cover.
What is term life insurance?
There are 3 different types of term life insurance.
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Our guide to how finances are managed and debts are dealt with after a loved one passes away.
What happens to life insurance after divorce?
A simple guide to separating your life insurance policies if your relationship breaks down.
What is critical illness cover?
Critical Illness Cover pays out a lump sum to help cover costs should you fall ill. Find out how it could benefit you and your loved ones.
A financial guide to starting a family
Whether you're a new parent or have a little one on the way, here are our top tips for setting up your family's new finances.
What is common law marriage?
See our top tips to help you protect your family's finances if you choose not to marry.
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.