Make a claim

Let’s get your life insurance claim started

What to expect

  • Tell us you need to make a claim by phone or online, so we can get the process under way.
  • We’ll ask you to send us an original death certificate and any other documents we need. 
  • We’ll get in touch about your claim and explain what happens next, keeping you updated along the way.
  • If your claim is successful, we'll usually pay out within five working days. If we can't pay out, we'll explain why.

Ways to start your claim

It’s easy to make a claim against a life insurance policy – just call us or fill in our online form. 

Try to have this information ready before you start:

  • the name of the person who has died
  • your relationship to them 
  • the cause of death
  • the policy number, if you have it
  • your contact details.

Make a claim over the phone

If the policy was bought from us, here’s the number to call to make a claim over the phone:

Phoning in the UK

0800 015 1142

Phoning from abroad

+44 1603 202 500

Monday to Friday: 9:00am - 5:00pm

Saturday and Sunday: Closed

Calls may be monitored or recorded. Calls to 0800 number from UK landlines and mobiles are free. Numbers that start with 03 are charged at national call rates, and may depend on your network provider. 

If the policy was bought elsewhere, the number you need to call is under the provider's name:

Friends Provident

Bupa Health Insurance or Friends Life

AXA

AXA Sunlife Direct

Winterthur

Make a claim online

Just follow the steps and answer the questions in our claim notification form, and we’ll get things moving for you.

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