Make a life insurance claim
Our team of experts is here to help
Get your claim started
We’ve made it as easy as possible for you to make a claim against one of our life insurance policies. Please take a few moments to find out how best to get in touch and how the process works.
How to get in touch
It’s best to call us to get your claim started. This way we can make sure we’ve got all we need to get to work straight away.
Aviva customers
Phoning in the UK
Phoning from abroad
Monday to Friday: 9:00am - 5:00pm
Saturday and Sunday: Closed
Online
If you prefer, you can complete our online notification form.
Bought your policy with another provider?
Select your policy provider from the list below.
Friends Provident
Bupa Health Insurance or Friends Life
AXA
AXA Sunlife Direct
Winterthur
How it works
Give us a call
To make a claim we’ll ask you for the name of the person who has died, the cause of their death, plus your details and your relationship to them.
If you’ve got the policy number it speeds things up, but don’t worry if you don’t have it to hand or can’t find it.
We'll get to work
One of our experts will look at the information you've given us and will let you know if we need anything else. In most cases we'll ask you to send us a death certificate and we may ask you to send us some medical or legal documents too, depending on the circumstances. We'll talk you through this so you know exactly what's needed.
Paying your claim
Once we’ve agreed to pay your claim, we’ll make the payment within 5 working days. If for any reason we’re not able to pay the claim, we will call and write to you to explain our decision.
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Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.