Get your claim started
We’ve made it as easy as possible for you to make a claim against one of our life insurance policies. Please take a few moments to find out how best to get in touch and how the process works.
How to get in touch
It’s best to call us to get your claim started. This way we can make sure we’ve got all we need to get to work straight away.
If you prefer, you can complete our online life claims notification form.
Bought your policy with another provider?
Select your policy provider from the list below.
Bupa Health Insurance or Friends Life
AXA Sunlife Direct
Looking for something else?
Want to make a critical illness cover claim?
If you’ve been diagnosed with or had surgery for a covered critical illness, you can make a claim on your critical illness cover policy. Find out what you need to do.
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For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.