Make a life insurance claim

Our team of experts is here to help

Get your claim started

We’ve made it as easy as possible for you to make a claim against one of our life insurance policies. Please take a few moments to find out how best to get in touch and how the process works.

How to get in touch

It’s best to call us to get your claim started. This way we can make sure we’ve got all we need to get to work straight away.

Aviva customers

Phoning in the UK

0800 015 1142

Phoning from abroad

+44 1603 202 500

Monday to Friday: 9:00am - 5:00pm

Saturday and Sunday: Closed


If you prefer, you can complete our online life claims notification form.

Bought your policy with another provider?

Select your policy provider from the list below.

Friends Provident

Bupa Health Insurance or Friends Life


AXA Sunlife Direct


How it works

Step 1

Give us a call

To make a claim we’ll ask you for the name of the person who has died, the cause of their death, plus your details and your relationship to them.

If you’ve got the policy number it speeds things up, but don’t worry if you don’t have it to hand or can’t find it.

Step 2

We'll get to work

One of our experts will look at the information you've given us and will let you know if we need anything else. In most cases we'll ask you to send us a death certificate and we may ask you to send us some medical or legal documents too, depending on the circumstances. We'll talk you through this so you know exactly what's needed.

Step 3

Paying your claim

Once we’ve agreed to pay your claim, we’ll make the payment within 5 working days. If for any reason we’re not able to pay the claim, we will call and write to you to explain our decision.

Life articles

Take a look at our latest news and guides. 

Important information

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.