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General FAQs

If you're thinking about buying Solutions, you may have questions you'd like to ask. We're always happy to talk over the phone. If these FAQs don't show what you're looking for, then your financial adviser may be able to help. Alternatively, call us direct or ask us to call you back.

I work for a large company, but we don't want cover for everyone. Is that possible?

Thanks to the flexibility of Solutions, it can be the ideal policy for any business with between 2 and 250 employees. Whether you'd like a private health insurance policy that provides a wide range of benefits for a small number of senior staff alone, or provides a basic healthcare package to the whole workforce, Solutions can help. Talk to your adviser, or ask us directly about ways in which Solutions could meet your needs.

Is there a maximum amount that we could claim on our policy?

No. The number of times your employee can claim per policy year is unlimited. There's no limit to the number of Solutions health insurance claims you can make for eligible treatment at a hospital from your chosen hospital list. But some benefits do have specific limits.

Is there a difference between 'Private Health Insurance' and 'Private Medical Insurance'?

We say 'private health insurance' most often, but your current provider may call it 'private medical insurance'. Both terms describe the same thing: a policy that helps employees get private treatment could be called private health insurance or private medical insurance.

Which kinds of underwriting do you use?

When it comes to underwriting, different insurers offer different options. We offer the following types:

  • Full Medical Underwriting. We ask your employees questions about their past health. Their pre-existing medical conditions and related conditions will be excluded unless we agree to accept them.
  • Moratorium.This replaces filling out a health questionnaire. An automatic exclusion applies to any disease, illness or injury (whether or not diagnosed) or any related condition if:
    • A member had symptoms of, medication for, diagnostic tests for, treatment for, or advice about such a disease, illness or injury within five years before joining Solutions and
    • There has not been a clear two-year period after joining during which the member has been free of medication for, diagnostic tests for, treatment for, and advice about such a disease, illness or related condition.
  • Continued Medical Exclusions. This option can be chosen if your company is transferring from an existing fully medically underwritten medical insurance plan. We'll apply the same personal medical exclusions that were applied to the previous plan. No new personal medical exclusions will be added.
  • Continued Moratorium. Your company can apply to transfer from an existing medical insurance plan which is underwritten on a moratorium basis. We apply our moratorium wording with effect from each member's original moratorium start date.
  • Medical History Disregarded. This means that we do not apply any medical exclusions to your employees, but is only for schemes covering 15 or more employees.
What information do I need to supply when I call for a quote?

It's up to you, which type and level of cover you'd like for your staff. We'll need details about your employees, their dates of birth, and-if you are switching cover from another provider-you'll need to supply your renewal date, the type of underwriting on your current policy and details of any past claims.

Why don't you list your specialists and hospitals on the internet?

We do keep a copy of our Solutions hospital list online, but specialists may change the hospitals they work from. It would be almost impossible to keep a list of specialists up to date. Rather than give you incorrect information, we would rather let you know that we'll do our best to help you find a specialist or hospital covered under your policy, if your employees need to make a claim.

Does Solutions include cover for international travel?

Solutions includes a level of overseas cover for limited emergency treatment if your employees are temporarily abroad for a period of up to 90 days. But if you'd like to find peace of mind for a more extensive level of cover, then we can offer you International Solutions.

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Contact us

Want to talk about Solutions? Ask us more, get a quote. Call:

National Accounts - North

0845 300 1530

National Accounts - South

0845 300 4451

Use reference: GWA DQR

Monday to Friday
9.00am - 5.00pm

Calls to and from Aviva may be monitored and/or recorded