About us

What we do and who we are

  • We have been taking care of people for more than 325 years, in line with our purpose of being ‘with you today, for a better tomorrow’.
  • In 2025, we paid £31.9 billion in claims and benefits to our customers.
  • We have an ambition to be a Net Zero company by 2040, because when it comes to climate change, we mean businessFootnote 1

With you today for a better tomorrow

For more than 325 years, we’ve been looking after our customers and helping them prepare for the unexpected – and we’ve picked up a thing or two along the way. We put our experience, ability, and knowledge to work, so our customers can live life at their own speed.

We help our 25.2 million customers make the most out of life, plan for the future, and have the confidence that if things go wrong we’ll be there to put it right. Footnote [2]  

That future might seem a long way off, but the small steps you take now can make a big difference down the line – and even help you achieve your ambitions along the way too.

For every step you take, we’ll take one too. Together, we're here to support you on life's journey.

Count on us

We have been taking care of people for more than 325 years, in line with our purpose of being ‘with you today, for a better tomorrow’. In 2025, we paid £31.9 billion in claims and benefits to our customers. Footnote [2]

Faster, happier, more productive

We're committed to social action, climate action and being a sustainable business. 410k colleague volunteering hours since 2020 (taken from the 2025 ARA). Footnote [2]  

Providing finance to support the transition

By the end of 2025, Aviva’s investment in sustainable assets included approximately £10.1 billion in green assets, £5.3 billion in social assets, £81.0 billion in transitioning assets (investments in companies with an externally validated transition approach) and £8.8 billion in other sustainable assets. (see 2025 Aviva Reporting Criteria for definitions). Footnote [2]  

How we're making ourselves heard

We want a better tomorrow for our customers, but we’re not stopping there. We're aiming to build a bright future for all our customers – and we’re shouting at the tops of our voices about the things that matter to us.

While we’re working towards our Net Zero by 2040 ambition, we acknowledge that we have relationships with businesses and existing assets that may be associated with significant emissions. 

Climate action

In 2021, we were the first major insurance company in the world to announce our ambition to become Net Zero by 2040 Footnote [1] and we remain committed to our objectives.

See our Plan "Download our transition plan"

Social action

We aim to help in building stronger, inclusive communities at local level through the Aviva Foundation and our partnerships with Citizens Advice, Money Advice Trust, Business in the Community, and other organisations.

Find out more "Download Aviva's sustainability report"

We're committed to being a responsible business

We’re committed to being an ethical and responsible business and our approach has been recognised and accredited by two independent organisations, The Good Shopping Guide and The Good Business Charter. 

Which is perfect, because we want to be judged on what we do, not what we say.

The Good Shopping Guide Ethical Company Award

  • Recognises and rewards ethical business practices
  • Running for 20 years
  • Assesses companies using 25 different ethical criteria
  • Calculates an overall rating
  • Accredits the top third ranked companies in each sector
Good Shopping Guide – Ethical

The Good Business Charter

  • Reviews good business behaviours
  • Newly established
  • Assesses companies across ten key areas, including environmental responsibility, employee wellbeing, ethical sourcing, and paying fair tax
Good Business Charter – Accredited

Working with us

Career opportunities

Our people matter to us, and so does how we treat them. We offer flexible working, equal parental leave, and have been a real Living Wage employer since the programme began in 2005. 

We provide benefits to suit everyone and through our corporate responsibility programme, offer our people opportunities to volunteer, fundraise, and maximise charitable donations through schemes like Payroll Giving and Pennies for Good. 

Explore our job opportunities

More about our UK business

Check out the details of all our business operations in the UK.

Customer Data Charter

Read our Data Charter to understand how we protect your personal information, with a video summary from  a data specialist 

Check out our customer data charter "Read more about Customer Data Charter"

Modern Slavery Statement

This statement outlines the steps we take to prevent modern slavery in our business and our supply chains.

Learn about our stance against modern slavery "Read more about Modern Slavery Statement"

Aviva company details

Find company details for all our operations in the UK here.

View our company details "Read more about Aviva company details"

Our previous companies

A number of insurance companies make up Aviva - explore our key UK mergers and acquisitions.

Take a look at our previous companies "Read more about Our previous companies"

Aviva Business Ethics Code

The Aviva Business Ethics Code details how we manage and conduct ourselves and our business according to rigorous ethical, professional and legal standards.

Explore our code "Read more about Aviva Business Ethics Code"

Products and services

Our aim is to make it as simple as possible for you to protect the things you care about. Find out more about the products and services we offer, as well as how we protect your information online.

Our products and services "Read more about Products and services"

Keep track of your policies in MyAviva

Keep up to date and stay in control of your Aviva policies through your MyAviva account. 

    Help and support

    From your insurance to investments, pensions to claims, you’re in control. We’ve brought together the tools and guidance to help you manage your policy, make a claim, or get in touch.