If your employees need to make a claim, then we'll do everything we can to make things go smoothly. We understand that they may not be feeling 100% when they call. Most claims can be approved over the phone, with no need for paperwork at all. It's a four step process, but we'll explain what needs to happen at every stage of the claim:
If we need more information, we'll do our best to make sure that paperwork doesn't hold things up. If we can't approve your employee's claim because it's not covered by your policy, we'll explain the details to you-although we won't divulge any confidential medical details.
We have claims teams that have received specialist training. For example, our oncology claims department is trained to deal with the circumstances surrounding a claim for cancer treatment. We have a specialist Women's Health Unit that deals with claims unique to women: a female member of staff would be your employee's personal contact, from start to finish. And our psychiatric team understands that dealing with an insurance claim may be difficult at this time.
Want to talk about Solutions? Ask us more, get a quote. Call:
National Accounts - North
0845 300 1530
National Accounts - South
0845 300 4451
Use reference: GWA DQR
Calls to and from Aviva may be monitored and/or recorded
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