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Making a claim

If your employees need to make a claim, then we'll do everything we can to make things go smoothly. We understand that they may not be feeling 100% when they call. Most claims can be approved over the phone, with no need for paperwork at all. It's a four step process, but we'll explain what needs to happen at every stage of the claim:

  • When a specialist's opinion and diagnosis is needed, the GP must make a referral to a specialist working at or from a hospital on your company's chosen list.
  • As soon as a referral has been made, your employee should call us.
  • We'll do our best to assess the claim and authorise it over the phone, if possible. If we need more information, then we'll send out a claim form. We'll also help your employee complete it.
  • As soon as the treatment has finished, we'll settle the employee's claim directly with the hospital.

Over 88% of claims are approved over the phone

If we need more information, we'll do our best to make sure that paperwork doesn't hold things up. If we can't approve your employee's claim because it's not covered by your policy, we'll explain the details to you-although we won't divulge any confidential medical details.

We're here to help you

We have claims teams that have received specialist training. For example, our oncology claims department is trained to deal with the circumstances surrounding a claim for cancer treatment. We have a specialist Women's Health Unit that deals with claims unique to women: a female member of staff would be your employee's personal contact, from start to finish. And our psychiatric team understands that dealing with an insurance claim may be difficult at this time.

WC00598 07/2014

Contact us

Want to talk about Solutions? Ask us more, get a quote. Call:

National Accounts - North

0845 300 1530

National Accounts - South

0845 300 4451

Use reference: GWA DQR

Monday to Friday
9.00am - 5.00pm

Calls to and from Aviva may be monitored and/or recorded