Norwich Union Life to transfer Norwich based marketing and actuarial functions to its York head office

Article date: 22 September 2004

Norwich Union Life to refurbish operational sites inNorwich

Norwich Union Life is to transfer its Norwich based marketingand actuarial functions to its York head office as part of itsdrive to further increase efficiency and operational effectiveness.The moves will take place during the next nine months.


The marketing function, which currently employs around 110people in Norwich, will be entirely based in York as part of awider reorganisation of the company’s marketing operations.The changes are necessary to create a more customer focused andefficient operation to meet the challenges of the changingmarketplace.

Marketing staff affected by the change will be able to apply torelocate to York. Relocation assistance will be provided for thosepeople who do relocate. The company will also look at what otheropportunities exist for the affected staff in Norwich – forexample within Norwich Union’s general insurance business.Where staff do not relocate and no further opportunities can befound for them in Norwich, then unfortunately this will result inredundancy.


As part of a wider review of the actuarial and finance functionsin the company, designed to deliver a more efficient andstreamlined operation, all actuarial work, with the exception ofthe actuaries working in the Corporate Benefits Services area, willbe moved to York. In addition the data support team in theactuarial function will be moved, resulting in a total of 32 rolesbeing relocated to York.

Staff affected by the change can apply to relocate to York.Relocation assistance will be provided for those people who dorelocate. The company will also look at what other opportunitiesexist for the affected staff in Norwich – for example withinNorwich Union’s general insurance business. Where staff donot relocate and no further opportunities can be found for them inNorwich, then unfortunately this will result in redundancy.

In addition, the Corporate Benefits Services department, basedin Norwich, is to be restructured to increase its operationalefficiency. We will look for other opportunities for the peopleaffected in Norwich – however, we do anticipate around 13compulsory redundancies as a result of this restructure.

Site refurbishment

As part of its long-term commitment to having a majoroperational base in Norwich, Norwich Union Life is also announcingthat it is to continue its refurbishment programme in Norwich.Refurbishment work in Sentinel House and Colegate will be commencedin 2005. This refurbishment is in addition to the majorrefurbishment announced in June regarding the Island Site occupiedby the general insurance business.

Commenting on the announcement, Norwich Union Life humanresources director, John Ainley, said: "The decision to move thesefunctions from Norwich to York is a difficult one and not one whichhas been taken lightly. We know that people will be disappointed bythis announcement, but in the rapidly changing market in which weoperate, we have to ensure we maximise our levels of efficiency andeffectiveness to ensure we stay ahead.

"We will do everything we can to minimise redundancies byassisting the staff affected by the changes. Where appropriate wewill look at the opportunity for people to relocate to York andwill provide relocation assistance for those people who do move. Wewill also help people to look for other opportunities withinNorwich Union in Norwich.

"As part of our long-term commitment to have major operationsbased in Norwich, we will be stepping up our refurbishment plans inNorwich with work due to start on refurbishment of Colegate andSentinel House during 2005. This, combined with the majorannouncement of the Island Site refurbishment in June by thegeneral insurance business, clearly underlines NorwichUnion’s long-term commitment to Norwich."


Press office contacts:
James Evans 01904 452791 Out of hours 07800 699525
Rob Pell 01904 452659 Out of hours 07968 934091

Notes to editors:

  • Norwich Union is the UK's largest insurer. It is the UK'slargest provider of life, pensions and investment products and oneof the leading IFA providers. IFAs provide around 75% of thecompany's long-term savings business in the UK.
  • Norwich Union has strategic alliances with building societiesand other leading UK brand names including Tesco Personal Financeand The Royal Bank of Scotland Group. Norwich Union’s newsreleases and a selection of images are available from Aviva'sinternet press centre at

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