Norwich Union launches underwriting academy

Article date: 21 September 2007

Norwich Union has launched an underwriting academy to boost employee skills and improve service levels for advisers and customers. The scheme is aimed at underwriting staff of all levels and is designed to improve technical knowledge across the business area.

The move builds on the insurer's successful service and claims academies introduced in April and May this year.

Following positive feedback from a pilot in York during August 2007, the new academy has now been rolled out to 130 underwriting staff across York, Sheffield, Norwich and Stevenage. It is designed to appeal to ‘students' of all levels with different sections for beginners and more experienced members of staff.

The online course has components relating to specific areas of underwriting such as different medical conditions and identifying what can go wrong. Its modular format allows people to complete the programme in full, or dip in and out to suit their development needs. Each section is tested to ensure participants' understanding.

Michael Whyte, chief underwriter for Norwich Union, says: "During 2007 we have taken numerous positive steps towards improving service levels across the board and the latest addition to our academy range is testament to our commitment to staff, advisers and customers alike.

"Since the launch of our service academy in April 2007, we have had a tremendous response with enrolements outstripping our expectations. More than 700 staff have joined so far and almost double this number are due to take part next year. We have also already seen our first candidates graduate ahead of schedule, so we are confident we will see a similar response to this latest scheme.

"We are delighted about the wealth of learning opportunities that our academies bring to our people and customers, and are looking forward to seeing yet more programmes added to this range."


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Notes to editors:
About Norwich Union

  • Norwich Union is the largest insurance services provider in the UK. It is a leading provider of life, pensions and investment products and one of the largest Financial Adviser (FA) providers. FAs provide over 70% of the company's long-term savings business in the UK.
  • Norwich Union has strategic alliances with building societies and other leading UK brand names including CIS and The Royal Bank of Scotland Group. Norwich Union's news releases and a selection of images are available from Aviva's internet press centre at

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