Norwich Union warns fleet drivers must take a break and introduces new features of Fleetwise Care

Article date: 19 October 2007

More than 50% of fleet drivers are exceeding the government's recommended journey duration time without taking a break¹, warns Norwich Union.

Duty of Care reports compiled over a six-month period (January - July 2007) found that over half of car and van drivers were exceeding the Government guidelines of driving for two hours without a break, with the longest continuous journey lasting six and a half hours.

What's more, many fleet managers admitted that they are unaware of the guidelines, which recommend that drivers have a minimum break of 15 minutes every two hours².

The warning comes as Norwich Union teams up with MetaSystem, one of Europe's leading security and information solution manufacturers, to enhance the capability of Fleetwise Care and provide fleet managers with even greater awareness and control.

Using Telematic Devices which feed data to Norwich Union via satellite, Fleetwise Care now enables fleets to obtain comprehensive online Duty of Care reports.  These provide greater flexibility allowing fleet managers to look at the information more regularly on specific vehicles or the whole fleet, print or export reports to share with the business and monitor and manage driver behaviour, including journey times, types and mileage covered, coupled with claims information.

The new and improved Fleetwise Care also offers two new functions: Remote Immobilisation - which enables the authorised user to remotely immobilise a selected vehicle to help prevent vehicle misuse and theft and crash detection (incorporating crash alerts and crash reporting) where a sensor attached to the telematic device monitors the force experienced by the vehicle to detect when a crash incident occurs.

In the event of a serious crash, Fleetline - Norwich Union's 24-hour incident management team - will contact either the fleet manager or the driver to offer vehicle assistance.

Diane Cougill, motor telematics director, Norwich Union, says: "We have worked hard to enhance Fleetwise Care and provide fleet managers with a progressive solution featuring more tools to assist them in managing their Duty of Care responsibility.

"Risk management is fundamental to the fleet managers' role and feedback tells us that they are very keen to manage their risk and find the ongoing support our fleet advisers provide invaluable".

Mike Hemmings, managing director, MetaSystem, added: "We are delighted to be associated with Norwich Union who operate at the forefront of risk management. Offering MetaSystem technology means Norwich Union is providing customers with combined capability and experience in order to meet their demands."

To receive further information on Fleetwise Care, e-mail or visit


For further information, please contact:
Jo Rosenberg 0161 919 8014/07973 143215 or Sally Leeman at Norwich Union on 01603 684225/ 07800 699670.

Notes to editors:
Fleetwise Care - launched in October 2006 - is a unique, integrated insurance and risk management product designed to help manage Duty of Care responsibilities and risk management programmes. Premiums are fixed for two years with free supply, installation and maintenance of Telematic Devices and dedicated risk management expertise and support provided by Norwich Union Risk Services.

¹ Based on information from 346 Duty of Care Reports compiled from January 2007 - July 2007
² According to the Highway Code and Department of Transport

Norwich Union is the UK's largest general insurer with a market share of around 15%, with a focus on insurance for individuals and small businesses.

It is a leading provider of life, pensions and investment products and one of the largest financial adviser (FA) providers. FAs provide over 70% of the company's long-term savings business in the UK.

Norwich Union's news releases and a selection of images are available from Aviva's internet press centre at

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