Network frequently asked questions

Consultants (GMC licenced doctors specialising in orthopaedics)

How can I get involved?

We have shared our requirements for consultant inclusion within this network with the hospitals. These include training and expertise within hip and knee conditions, working collaboratively with hospitals, including operational processes such as billing and appointment booking, amongst other criteria.

If you are an Aviva-recognised practitioner, do get in touch with the hospital you have or wish to have practising privileges at. Please note that consultant inclusion into the network must be agreed with both Aviva and the hospital.

Can I still see Aviva customers for hip and knee conditions?

Yes. You can still see Aviva customers if you are recognised by us. However, please note that Aviva customers will have different policies, and a significant proportion of those policies will require customers to only see consultants who are part of the Aviva Hip and Knee networks.

The hospital I practise out of is not part of the network. Can I still be part of the network?

Our network has been constructed through a tender process with hospitals. You need to have practising privileges with the hospital that is within our network. If you are unable to find a hospital that is local to you within the network, contact us at HCNWK@aviva.com. Please note that consultant inclusion into the network must be agreed with both Aviva and the hospital.

Will new providers be admitted to the network?

Aviva will be focussed on working with the selected providers for the coming years. There will be potential for new entrants when the network contracts are reviewed in 2023.

I do not want to be part of the network. What is the impact on my practice?

Networks are our flagship initiatives embodying value-based healthcare in the private sector. As such, we will be actively promoting these networks to our customers and directing them to network providers when they contact us. Aviva customers will have different policies and, in a significant proportion of policies, customers will be required to only see consultants who are part of the Aviva Hip and Knee network. We require our customers to always check with us and obtain pre-authorisation before proceeding with their treatment.

Why is the hospital where I practise not part of the network?

We have selected the hospitals that best matched our aims across all of the following 3 elements:

  1. Clinical quality, demonstrated through data transparency and commitment to collecting and sharing clinical outcomes;
  2. Customer experience, demonstrated through services and processes designed to deliver seamless customer journey;
  3. Value for money

I have started seeing an Aviva patient and I am not in the network. Can I still see them?

Yes. This network is not designed to disrupt existing claims. However, on new claims, we will be supporting our customers to access consultants who specialise in hip and knee conditions to receive care within the network facilities.

I am a consultant who is part of the Aviva Hip and Knee networks. Do I need to do anything differently for Aviva customers as part of these networks?

There should be no material changes to how you practice clinically; the insurers will place greater focus on the clinical outcome measures you will be familiar with. There will be some operational process changes to enable ease of transaction for all parties. Please get in touch with your hospital for the specific operational changes that might affect your practice.

I am a consultant who is part of the Aviva Hip and Knee networks. Does this change my current processes for getting referrals?

This is dependent on which hospital you have practising privileges with. We have worked with our Network providers to ensure that processes such as referrals enable ease of transaction for all parties involved. Please get in touch with your hospital for the specific processes designed around this.

I am a consultant who is part of the Aviva Hip and Knee networks. Does this change my current processes for billing?

This is dependent on which hospital you have practising privileges with. We have worked with our Network providers to ensure that processes such as billing enable ease of transaction for all parties involved. Please get in touch with your hospital for the specific processes designed around this.

Physiotherapists (HCPC licenced physiotherapists specialising in orthopaedics)

How can I get involved?

Physiotherapy services are provided by the hospitals within the network. If you are an Aviva-recognised practitioner, do get in touch with the hospital you have practising privileges with, to explore the next steps.

I am a part of your Back2Better network. Do these networks replace Back2Better?

No. Back2Better is our musculoskeletal condition proposition with access to physiotherapists through self-referral. The Aviva Hip and Knee network is a condition-specific network based on secondary care treatments, which can be accessed following a GP referral. They serve different parts of the clinical pathway and these networks do not replace Back2Better.

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