It's the call we hope that members' families never have to make. But if there is a need to make a claim on one of our Group Life policies, we'll do everything we can to help.
Our customers are our number one priority, so we're constantly looking at ways to improve our service and our claims process. That's why Aviva were proud to be first to launch online claims for Group Life.
This simplified process, at what we know is a difficult time, is to make pay-out's faster for your clients
There are six simple steps to follow should your client need to make a claim:
Perhaps most importantly, as soon as we receive notification of a claim, we'll be working with you to support your employees' families and colleagues at this most difficult time. Every one of our claims team is trained to handle details sensitively. If you have any questions relating specifically to a claim, please don't hesitate to talk to us on 01603 680715. We'll do everything we can to help.
Our confidential bereavement helpline also provides valuable advice on practical as well as emotional matters 24 hours a day.
* In certain situations the original certificate may still be required. For example, in the event of a death abroad, or a claimant submitting a claim early, prior to the register being updated. Also if an interim death certificate had been issued we will need the original.
It's important to note that we won't pay any claims or requests for additional amounts of benefit, which are submitted more than two years after a member's death. To enable payment to be made without a signature on the claim form, we will ask the Trustee(s) of the policy to complete a one off account registration form.
Talk to us. We’re happy to help. Call:
0845 300 4452
Calls to and from Aviva may be monitored and/or recorded
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