If one of your employees needs to make a claim, we’ll try to make sure that it causes as little disruption to your business as possible. We advise you to let us know about any term of absence exceeding four weeks. This is because our experience, supported by clinical research, has shown that working with employees at an early stage of absence is more likely to result in a successful return to work.
Hopefully your employee will return to work before the end of the qualifying period, but if they don't, just let us know with as much advance warning as possible. That way we can put together a potential new claim and ensure everything continues to run as smoothly as possible.
We’ve used our experience to create a process that works as effectively for our customers and their employees, prioritising their return to work and future improvement in health.
We provide a personal service to you and your employees. No one wants to spend time filling out claim forms if they're not feeling well or are busy, so we’ll do our best to collate as much information as possible on your behalf.
We’ll always combine the most appropriate intervention measure and rehabilitation techniques to encourage a rapid recovery. This could help to reduce the costs involved for your business, such as overtime, sick pay, extra resource costs and reduced productivity.
The staff in our claims team are all trained to handle the emotional complexities of a Group Income Protection. It can be a stressful time for all concerned. All of our rehabilitation case managers are British Association for Counselling and Psychotherapy registered counsellors and we work with organisations to offer specific support in particular circumstances, such as long-term absence due to cancer.
There are a number of factors that we think make our claims process stand out, in terms of helping your employees recover and return to work.
Telephone claims. All of our Group Income Protection claims are handled over the phone, which helps us to minimise delays collating information from your employees.
We’ve included more details about claims in our FAQs about Group Income Protection page. Or read our Group Income Protection Claims brochure (PDF 1,034KB) for more details.
Talk to us. We’re happy to help. Call:
0800 145 5684
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