Our tailored claims pathways
Pathways to help with all conditions
Simple claims process
- No forms to complete – refer an employee by phone, email or use our online claims tool
- E-signatures make providing consent quick and easy
- Initial needs assessment to understand symptoms, treatment pathways and barriers to work, then understand next steps
- Timely payment – aiming to confirm payment before the end of the deferred period
Dedicated case manager
- One dedicated point of contact to manage all aspects of the claim, including a financial assessment, early intervention, rehabilitation and return to work support
- The case manager can guide, support and advise you and your employee throughout your contact with Aviva
- Qualified in areas and disciplines including mental health first aid and counselling
Clinical expertise
In-house rehabilitation team and third-party specialists, including:
- Vocational Rehabilitation Consultants
- Doctors, including our Chief Medical Officer
- Nurses specialising in conditions including mental health, oncology, cardiology, occupational health and more
- Certified Disability Management Professionals
- A broad network of third-party rehabilitation partners specialising in condition-specific support
Our claims pathways in detail
We’re here for you and your workforce.
Take a look at our pathways guide for full information on the support available.
Extra condition-specific support
We offer additional support for employees experiencing certain conditions:
Our claims pathways can help ease the strain for all
Transcript
Group Income Protection claims pathways
Good health counts for so much, so if an employee faces a long period off work due to ill-health or injury, it can create all sorts of worries. And for employers, employee absence brings its own challenges.
Our Group Income Protection claims pathways can help ease the strain for all. Even before absence occurs, we’re here for you.
Health can start to deteriorate while an employee is still at work, so engage with us early so we can step in and try to avoid absence. Where time off is needed to help manage symptoms and aid recovery, we’ll support you both, not only during the claims process, but throughout any eventual return to work.
We’ll assign a dedicated case manager to manage all aspects of your claim and aim to confirm payment before the end of the deferred period. They’ll take information by phone to understand symptoms, treatment pathways and any obstacles which might be preventing a return to work.
There are no forms to complete and our e-signature process makes providing consent quick and easy. Our pathways are adapted to the employee’s needs and circumstances.
In addition to our general pathway, extra support can be to employees with certain conditions, we may engage one of our rehabilitation partners to further support them clinically, practically or emotionally.
From early intervention, to rehabilitation, your case manager is there every step of the way. To offer the right care, they’re supported by a team of clinical experts, from psychologists to physiotherapists, occupational health nurses to psychiatric nurses and more.
And, they can expand their support to the line manager, HR or occupational health representative. Rehabilitation support is always considered. And, if needed, rehabilitative funding may be available.
If the time comes for your employee to return to work, your case manager will work with you both alongside necessary medical professionals to help devise and implement a safe and effective return to work plan.
Engage with us and let us take away some of the strain. For more information please speak to your usual Aviva contact or visit us online.
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Group Life Insurance
Our cover will help look after your employee's family financially and emotionally if the worst happens.